Sitback Plus, 16",Blue - FE-50-1741

Effective Date: July 7, 2026

Policy Summary (At a Glance)

Handling/Processing Time: 1–2 business days (Monday–Friday).

Transit Time: Standard 3–4 business days.

Carriers: USPS, FedEx, and UPS.

Shipping Area: United States and US territories only. (No P.O. Boxes, no APO/FPO, no international shipping).

Cost: Shipping is calculated based on your total order value and is displayed at checkout before payment. There are no hidden fees.

1. Order Processing & Handling

We process orders Monday through Friday, excluding national holidays. Standard handling time is 1–2 business days. Orders placed after our daily cutoff time, or on weekends and holidays, will begin processing on the next business day. In the event of unusually high order volume, we will notify you promptly of any processing delays.

2. Shipping Rates & Delivery

Shipping costs are calculated strictly by your order value and will be clearly displayed in your cart at checkout. No hidden fees are added after your purchase.

The table below outlines our standard handling times, transit times, and shipping rates based on your cart value. Please note: Sales tax is calculated at checkout based on your shipping destination.

Order Value

Handling Time

Transit Time

Shipping Cost

$0.01 – $15.00

1–2 Business Days

3–4 Business Days

$9.25

$15.01 – $50.00

1–2 Business Days

3–4 Business Days

$14.25

$50.01 – $99.99

1–2 Business Days

3–4 Business Days

$18.25

$100.00 – $249.99

1–2 Business Days

3–4 Business Days

$38.25

$250.00 – $449.99

1–2 Business Days

3–4 Business Days

$59.58

$450.00 – $649.99

1–2 Business Days

3–4 Business Days

$88.23

$650.00 – $999.99

1–2 Business Days

3–4 Business Days

$128.58

$1,000.00 – $1,249.99

1–2 Business Days

3–4 Business Days

$148.58

$1,250.00 – $1,649.99

1–2 Business Days

3–4 Business Days

$184.95

$1,650.00 – $1,999.99

1–2 Business Days

3–4 Business Days

$215.72

$2,000.00 – $2,499.99

1–2 Business Days

3–4 Business Days

$278.56

$2,500.00 – $2,999.99

1–2 Business Days

3–4 Business Days

$318.94

$3,000.00 – $3,999.99

1–2 Business Days

3–4 Business Days

$386.45

$4,000.00 – $4,999.99

1–2 Business Days

3–4 Business Days

$438.91

$5,000.00 – $7,499.99

1–2 Business Days

3–4 Business Days

$518.85

$7,500.00 – $9,999.99

1–2 Business Days

3–4 Business Days

$718.85

$10,000.00 and up

1–2 Business Days

3–4 Business Days

$858.92

3. Carriers & Restrictions

To ensure the safe and reliable delivery of your medical supplies, we partner with USPS, FedEx, and UPS.

We ship exclusively within the United States and US territories.

We do not offer international shipping.

We can not deliver to P.O. Boxes, APO, FPO, or DPO addresses.

4. Shipment Confirmation & Tracking

You will receive an order confirmation email immediately after placing your order. Once your package ships, you will receive a second email containing your carrier tracking number(s). Please allow up to 24 hours for tracking details to become active.

5. Out-of-Stock & Backordered Items

If an item in your order is on backorder, we will notify you immediately with an estimated restock date. You may choose to wait for the item to ship or cancel the backordered item for a full refund.

6. Damaged or Lost Shipments

Damaged Packages: If your order arrives damaged, please take photos of the package and its contents, keep all original packing materials, and contact the carrier (USPS, FedEx, or UPS) directly to file a claim.

Lost Packages: If your expected delivery window has passed and your package is missing, please contact us at support@medute.com. We will work with the carrier to locate it. If the carrier confirms the package as lost, we will issue a replacement or a refund.

7. Cancellations

Orders can be canceled within 12 hours of placement, provided they have not yet been processed for shipment. Once an order has been shipped, it cannot be canceled and must be processed as a standard return (please refer to our Return & Refund Policy).

Disclaimer: The products and statements on our website have not been evaluated by the Food and Drug Administration (FDA) and are not intended to diagnose, treat, cure, or prevent any disease.

Contact Us

If you have any questions or require assistance, please reach out to us:

Email: support@medute.com

Phone: +1 (551) 255-6012

Address: 66-10 52nd Dr, Flushing, New York 11378, United States (Note: Please do not send returns to this address; a specific return facility address will be provided with your RA number).

Business Hours: Monday–Friday, 8:00 AM – 5:00 PM EST

Contact - Medute - Checkout

Effective Date: July 7, 2026

Policy Summary (At a Glance)

Return Window: 30 days from the date of delivery.

Condition: Items must be new, unused, and in their original packaging with intact safety seals.

Authorization: A Return Authorization (RA) number is required for all returns.

Restocking Fee: A standard 5% restocking fee applies to most returns (waived for errors or defects).

Return Shipping: Customers are responsible for return shipping costs (unless the return is due to our error or a defective product).

Damages/Defects: Must be reported within 14 days of delivery.

1. How to Initiate a Return

To ensure a smooth return process, please follow these steps:

Request an RA Number: Contact us at support@medute.com or +1 (551) 255-6012. Packages sent without an RA number will not be accepted.

Prepare the Package: Securely pack the item in its original packaging, including all parts, accessories, and manuals. Clearly write your RA number on the return shipping label (not on the product box).

Ship the Item: Send the package using the shipping label provided (if applicable) or a carrier of your choice. The return address will be provided along with your RA number.

2. Return Conditions & Fees

Shipping Costs: Original shipping costs are non-refundable. If your order received free shipping, the original outbound shipping cost will be deducted from your refund.

Restocking Fee: A standard 5% restocking fee applies to all eligible returns. This fee covers handling and processing.

Fee Waivers: Restocking fees and return shipping costs are entirely waived if the return is the result of a Medute shipping error or a defective product.

3. Non-Returnable Items

For health, safety, and regulatory reasons, we strictly cannot accept returns on the following items:

Hygiene & Personal Care: Opened personal care items, bathroom safety products (commodes, raised toilet seats, shower chairs), and men's/women's health items.

Nutrition: Opened infant formula and nutritional supplements.

Custom & Special Orders: Custom wheelchairs, cut-to-order items, and any product labeled as a "special order" (sp).

Clearance & Bulk: Opened cases, bulk orders, and all clearance items.

Specific Brands: Products from Body Up Evolution, Celox, Silipos, Smart Caregiver, Pacey Cuffs, Health Smart, AirFree, Life Corporation, Surgical Appliance, Truform, Hollander Sleep & Decor, and Protect-A-Bed. (Note: Any item explicitly marked "Non-Returnable" on its product page is excluded from returns).

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must report it to us within 14 days of delivery. We will provide a full refund or replacement and cover all return shipping costs.

5. Refund Processing Timeline

Once our facility receives and inspects your return, refunds are typically processed within 5–7 business days. Please note that depending on your bank or credit card provider, it may take an additional 5–10 business days for the funds to appear in your account.

6. Warranty Claims

Many products we sell include a manufacturer’s warranty. If your item becomes defective outside of our 30-day return window, please check your product manual. We are happy to assist you with manufacturer contact information for warranty support.

Disclaimer: The products and statements on our website have not been evaluated by the Food and Drug Administration (FDA) and are not intended to diagnose, treat, cure, or prevent any disease.

Contact Us

If you have any questions or need to request an RA number, please reach out to us:

Email: support@medute.com

Phone: +1 (551) 255-6012

Address: 66-10 52nd Dr, Flushing, New York 11378, United States (Note: Please do not send returns to this address; a specific return facility address will be provided with your RA number).

Business Hours: Monday–Friday, 8:00 AM – 5:00 PM EST

Contact - Medute - Checkout