Single Origin Subscription

We roast to order and ship fresh so your coffee arrives at peak flavor.

Processing time

Most orders roast and ship within 1–3 business days.

Orders placed on weekends or holidays roast and ship on the next business day schedule.

Pre‑order and presale coffees (for example, limited geishas) will ship on or shortly after the listed roast date on the product page.

Shipping methods & carriers

We ship primarily via FedEx and USPS.

For 5 lb bags and larger orders, we use FedEx Pak whenever possible for faster and more economical delivery.

Tracking information is emailed as soon as your order ships.

Shipping rates

United States – Mainland

Orders under $100: flat‑rate shipping (shown at checkout).

Orders $100 and over: free shipping to eligible mainland addresses.

Hawaiʻi, Alaska, and U.S. territories

Flat‑rate shipping may differ from mainland rates; exact costs are shown at checkout.

International orders

International shipping options and rates are shown at checkout where available.

Customers are responsible for any applicable customs duties, taxes, or import fees charged by their country.

Subscription orders

Subscription orders follow the shipping terms active when the subscription was created, unless otherwise stated.

If we update our shipping promotions (for example, free shipping thresholds), those changes apply to new orders and new subscriptions. Existing subscriptions may remain on their original terms.

Delivery estimates

Most U.S. mainland orders arrive 2–5 business days after shipment, depending on destination and carrier.

Delivery times for Hawaiʻi, Alaska, U.S. territories, and international destinations vary by carrier and service level.

Weather, carrier delays, or other factors outside our control may extend delivery times.

Address issues & undeliverable packages

Please double‑check your shipping address at checkout. We aren’t responsible for delays or additional costs due to incorrect or incomplete addresses.

If a package is returned to us as undeliverable, we’ll contact you to arrange reshipment (additional shipping charges may apply) or a refund of the product cost (shipping charges are non‑refundable).

Damaged or missing shipments

If your order arrives damaged or appears lost in transit, please contact us within 7 days of the expected delivery date with your order number and photos (if applicable).

We’ll work with you and the carrier to resolve the issue and, when appropriate, send a replacement or issue a refund.

Questions

If you have any questions about shipping, special handling, or timing for a specific order, please contact us at hello@paradiseroasters.com before or immediately after placing your order.

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Returns & Exchanges In general, we do not accept returns. Since coffee is a perishable food, we cannot ensure the sanitation of returned coffees.

Additional non-returnable items: Gift cards Downloadable products

Refunds (if applicable) If you are deeply unsatisfied with your item, you may be eligible for a refund. Please contact us at hello@paradiseroasters.com, explain your situation, and customer service will assist you as best as possible. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds on Subscriptions

If you are deeply unsatisfied with your subscription, you may be eligible for a refund. If you have already received the subscription order, you will NOT be able to received a refund. The customer subscribing is responsible for the cancelation or continuation for the entirety of the subscription.

Please contact us at hello@paradiseroasters.com, explain your situation, and customer service will assist you as best as possible. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Your membership will automatically renew on a recurring basis at which time your credit card will be charged automatically for the subscription products, including applicable shipping and handling fees until you cancel your membership. You may cancel your membership at anytime by logging in to your account, selecting Subscriptions, then clicking cancel next to the item.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@paradiseroasters.com.

Sale items (if applicable) Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Replacements (if applicable) We only replace items if they are defective or damaged. If you need to replace it for the same item, send us an email at hello@paradiseroasters.com and send your item to: 250 Keawe St, Hilo, HI 96720 .

Contact - Paradise Coffee Roasters - Checkout