Single Origin Sample Pack

Here it is — plain, specific to Basis, and legally sound:

SHIPPING POLICY

Last updated: April 2026

Where we ship

Basis Coffee ships within the continental United States only. We do not currently ship to Alaska, Hawaii, US territories, or internationally.

Processing time

Orders are processed within 1–3 business days. Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays are processed the next business day.

Shipping time

Once processed, most orders arrive within 3–7 business days depending on your location. We ship from roasting facilities in Temecula, California and Orland Park, Illinois. Customers on the East Coast typically receive orders faster from the Illinois facility. Delivery timelines are estimates and not guarantees.

Shipping carriers

We ship via USPS, UPS, and FedEx. Carrier selection is determined at fulfillment based on your location and order size.

Tracking

You will receive a shipping confirmation email with tracking information once your order has been fulfilled. Allow up to 24 hours for tracking to update after you receive your confirmation.

Subscriptions

Subscription orders follow the same processing and shipping timelines as one-time orders. Your order processes automatically on your selected billing date. You will receive a confirmation email before each subscription shipment.

Shipping costs

Shipping costs are calculated at checkout based on your location and order weight. The Basis Starter Kit ships free. All other orders display shipping costs before payment is confirmed.

Lost or stolen packages

Basis Coffee is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivered but you have not received your order, contact your carrier directly with your tracking number. If your package is lost in transit and tracking shows no movement for more than 7 business days, email us at barista@basis.coffee and we will investigate with the carrier.

Damaged shipments

If your order arrives damaged, email barista@basis.coffee within 7 days of delivery with your order number and photos of the damage. See our Refund Policy for full details on how we handle damaged orders.

Address errors

Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrect address provided at checkout. If you notice an error immediately after ordering, email barista@basis.coffee as quickly as possible and we will attempt to correct it before the order ships. We cannot guarantee address corrections once an order has been fulfilled.

Contact barista@basis.coffee

Contact - Basis Coffee - Checkout

Last updated: April 2026

Our policy is simple: we do not offer refunds.

All Basis Coffee sales are final. We do not accept returns or issue refunds for change of mind, incorrect orders placed by the customer, or flavor preferences.

The one exception: defective or damaged products.

If your order arrives damaged, defective, or materially different from what was ordered, we will make it right.

To request a resolution you must email us at barista@basis.coffee within 7 days of delivery with the following:

•Your order number

•A clear description of the issue

•Photos of the damaged or defective item and its packaging

We will review your request and respond within 2 business days. Approved claims will be resolved at our discretion with a replacement or store credit. We do not issue cash refunds under any circumstances.

Subscriptions

You may cancel your subscription at any time before your next order processes. Cancellations do not apply retroactively to orders already placed or in transit. To cancel, log into your account at basis.coffee or email barista@basis.coffee.

Contact barista@basis.coffee

Contact - Basis Coffee - Checkout