Simple Stool

GENERAL DELIVERY POLICY

Small item delivery is handled by our trusted partner DPD. All delivery with DPD is done on a Tracked Next-Day basis at no extra cost. Once your order leaves our warehouse, you will be notified and receive real time tracking information.

Furniture and larger (or fragile) items are expertly delivered through Skandium's own white glove service. Our seasoned team will assemble and place your order as per your instructions and remove all packaging. Once your order is ready for delivery, we will contact you to arrange a date and time.

We deliver Monday to Friday from 9am till 5pm, and you will be able to follow your order real-time from it leaves our warehouse.

If you would like to know if the items you ordered requires assembly, please click here to contact us.

Accessory delivery

If all your items ordered are in stock, we will dispatch typically within 1 working day. If not all in stock, they will be dispatched as soon as they have all been received at our warehouse.

Should you like to have all in-stock items delivered straight away, we would be very happy to do so. Simply contact our Customer Care team on +44 (0) 20 3633 7626 or at letstalk@skandium.com to arrange this.

On dispatch, you will receive relevant tracking for your order - including with 6 delivery options to choose from. All deliveries are tracked and documented with picture of the delivery.

Specialist and Furniture delivery

•For large furniture and fragile items we offer delivery through Skandium's own white glove service team.

•Your white glove service includes delivery, assembly, placement and removal of all packaging.

Once your order has been received at our warehouse, we will contact you to arrange a day and time best suited for you.

•On delivery day, you will receive tracing information that allows you to follow your order once it leaves our warehouse. Our delivery team will call ahead of arrival to confirm actual arrival time.

•During peak periods, your order may be delivered by one of our selected white glove delivery partners.

•Access check. If you are unsure if your order can be got into your home, you may want to book an access assessment. You can do so by contacting our Customer Care team on (+44) 0203 633 7626 (Monday to Friday 9am - 4pm) or letstalk@skandium.com

INTERNATIONAL DELIVERY

We are happy to ship internationally and have many customers not based in the UK. If you cannot find your desired destination country on our website, please contact us on +44203 633 7626 or at Letstalk@skandium.com , and we can provide you with a custom quote for delivery.

•The price of international delivery is based on your delivery address and the size and weight of your order. The exact shipping rate can be calculated in the shopping cart page (before check out). If your billing or delivery address does not have a postcode, please enter "NOCODE" in the postcode field to proceed with your order or delivery quotation.

•On some occasions, your shipping quotation will only be provided once we receive your order. If you do not accept this quotation your order will be cancelled and refunded in full.

•We use DHL Express, or an alternative third party specialist of our choice for international deliveries.

•Delivery internationally is usually within 1-10 working days, depending on customs clearance.

•Larger specialist deliveries take considerably longer. Please contact our team for more information on delivery to your destination.

•All orders delivered outside the UK are subject to local duty and customs fees; the customer must pay these fees.

•Skandium has no control over the amount of duty and customs fees.

•It is your responsibility as the importer to ensure the correct rate of VAT and duty is paid upon import, and we advise you to check these costs with your local customs office.

•If an order fails to be delivered and is returned to us because the wrong details have been provided by the customer, or refused, we reserve the right to refund only the items ordered but not the shipping charges.

•Our website automatically deducts the UK VAT on all orders shipped out of the UK.

Delivery costs can change. In rare instances, due to logistic events out of our control, delivery costs may be subject to change. In this event, you have the right to terminate the contract with us as long as you inform us within 14 days of receiving our updated quotation of the delivery costs.

ESTIMATED DELIVERY LEAD TIMES

All items in stock will state ‘READY FOR IMMEDIATE DISPATCH’ in your shopping basket, during check out and on your order confirmation.

These items will be shipped on a next working day basis for parcel deliveries, and 5-10 working days for furniture and fragile items.

•If an item is not in stock, you can see the estimated lead time below each product, once the specific finish has been selected.

•This lead time is provided to us by the manufacturer and takes into consideration the ordering process, construction and quality checks.

•The lead time shown is from the time of ordering to when the item reaches our warehouse and is ready for dispatch, at which point you will be contacted.

•The lead time is for your guidance only and can be subject to change. For further guidance on these lead times, please contact our customer care team at letstalk@skandium.com .

•Once we have received a more specific estimated arrival date from our supplier, we will email you to keep you updated if necessary.

•If an item is delayed due to production delays or unforeseen circumstances, we will let you know.

•For orders with more than one item, the item with the longest lead time will dictate the lead time for an order. However, if an item is delayed significantly past the advertised lead time, we will offer an additional delivery at no additional cost.

Delivery dates can only be guaranteed once your ordered items have arrived in our London warehouse.

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Not absolutely happy with your order - no problem!

If you are not completely satisfied with your Skandium purchase for any reason, you may return it for a full refund within 365 days after delivery*...!

Please note, this does not include "Made to order items" - please see below.

Your returned item must be in re-sellable condition and the original packaging undamaged.

What do I do?

To return an item, simply package it carefully (in its original packaging) - then go to our Return Portal and follow the instructions - it's easy and usually takes less than a minute.

https://www.skandium.com/a/returns

Then what happens?

Once your returned item is received in the above-mentioned condition, we will notify you and process your refund.

The refund will be issued to the original payment method used. Please allow up to 7-10 working days for the funds to enter your account.

If there are any issues regarding the condition of your returned item, our Customer Care team will contact you.

If you have any questions, please contact our Customer Care team on (+44) 0203 633 7626 or letstalk@skandium.com

*The Refund Policy does not cover “made to order” items. Please see our policies' section for more information.

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