Silver Stainless Steel S-Hook

Processing TimeEach of our suncatchers is handcrafted to order in our Lithuania studio. Please allow 2-3 business days for us to prepare, quality-check, and pack your order before it is dispatched.

Shipping Rates & Delivery Estimates Shipping costs are calculated at checkout based on your location. We use Lietuvos paštas for all deliveries.

Lithuania: 2–4 business days

European Union: 3–7 business daysUnited Kingdom: 5-9 business days

* Please note: These are estimates. Actual delivery times may vary due to carrier delays or customs processing.** International Shipping & Customs Please note that for orders outside the European Union (e.g., UK, Norway), import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. We recommend checking with your country's customs office to determine what these additional costs will be prior to purchasing. Order Tracking Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to follow your suncatcher’s journey to your home.

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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at supagoodslt@gmail.com . Please note that returns will need to be sent to the following address: Gintarė Ivanauskienė, Žagrenių 7, LT47210, Kaunas, Lithuania.As a small workshop, we require all returns to be authorized in advance. Please contact us to begin the process. Please note that the customer is responsible for arranging and paying for return shipping. We do not provide prepaid return labels. You can always contact us for any return question at supagoodslt@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at supagoodslt@gmail.com.

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