Silver Polish Cloth

Bracknell Engraving and Trophy Services charge a fee based on the weight of your order. The shipping cost is calculated upon checkout. We have a minimum shipping charge of £1.99 for items such as engraved plates. Small parcels are charged a £3.99 and for larger or more valuable item the charge is £9.99 to cover the cost of an overnight courier.

Shipping is currently available in the UK (inc. Ireland, Scotland & Wales) only. Orders will only be refunded or replaced when they have been returned to us for examination.

Deliveries OUTSIDE the UK.

We will send deliveries to anywhere inside the current EU. Delivery charges are on a per order basis and would be charged according to the destination. A minimum order value is set at £100 sterling

IMPORTANT NOTE - WE WILL NOT ACCEPT RESPOSIBILITY FOR ANY LOST, STOLEN OR DAMAGED GOODS SENT ANYWHERE OUTSIDE THE UK. Please understand that if you place an order outside the UK and it arrives with you damaged, or is lost or stolen or the product is not what you expected or you have changed your mind or any other reason we will not refund or replace the goods. Full payment must be received and cleared before any goods will be released

Contact - Bracknell Engraving & Trophy Services - Checkout

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We regret we cannot accept returns of personalised items.

Several types of goods are exempt from being returned. These include most personalised products.

Additional non-returnable items:

Gift cards

Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at sales@trophiesandengraving.co.uk.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@trophiesandengraving.co.uk and send your item to: Bracknell Engraving & Trophy Services, Unit 4 Rushton Farm Wokingham, Berkshire, RG40 5RE.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Bracknell Engraving & Trophy Services, Unit 4 Rushton Farm Wokingham, Berkshire, RG40 5RE

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - Bracknell Engraving & Trophy Services - Checkout