Silver Metal Leaf Tray - Assorted

Thanks for shopping at The Olive Branch Boutique! We're so happy you've chosen to support our small business.

Processing Time:

We process online orders within 48 business hours (Monday through Friday, excluding holidays) from the time of purchase. Orders placed on weekends or holidays will begin processing the next business day.

Shipping Options & Delivery Estimates:

We primarily ship via USPS and FedEx, offering a variety of shipping speeds to meet your needs. You'll see the available options and their estimated delivery timeframes (after our 48-hour processing time) at checkout.

Shipping Costs:

Shipping costs are calculated based on the weight of your order and the shipping method you select. The exact cost will be displayed at checkout.

Ship to Store (In-Store Pickup):

For our local customers, we offer convenient in-store pickup at our Gilbert location: The Olive Branch Boutique, 143 East Germann Road, Suite 106, Gilbert, AZ 85297, and Chandler location: The Olive Branch Boutique, 1025 West Ocotillo Road, Suite 2, Chandler, AZ 85248. Simply select the "In-Store Pickup" option at checkout. Once your order is processed (within 48 business hours), you'll receive an email notification letting you know it's ready for pickup.

Order Tracking:

Once your order has shipped (or is ready for pickup), you will receive a confirmation email containing a tracking number (if applicable). You can use this number to monitor your package's progress.

Shipping Address:

Please double-check that the shipping address you enter at checkout is correct. We are not responsible for orders shipped to incorrectly provided addresses.

Shipping Issues & Our Commitment:

As a small business venturing into the world of online shipping, we are continuously learning and striving to provide the best possible service. We appreciate your understanding if any unexpected delays occur. If you experience any issues with your shipment (e.g., delays, lost packages, damage), please don't hesitate to contact us. We are committed to making things right for you.

Returns & Refunds:

For information regarding returns and refunds, please visit our dedicated policy page: https://theolivebranchboutique.com/policies/refund-policy

Contact Us:

If you have any questions about our shipping policy or your order, please feel free to contact us:

The Olive Branch Boutique Phone: Gilbert: (480) 245-6716 , Chandler: (480) 582-4020

Email: shop@theolivebranchboutique.com

Gilbert address: The Olive Branch Boutique, 143 East Germann Road, Suite 106, Gilbert, AZ 85297

Chandler address: The Olive Branch Boutique, 1025 West Ocotillo Road, Suite 2, Chandler, AZ 85248

Contact - The Olive Branch Boutique - Checkout

The Olive Branch Boutique offers a 30-day return policy, which means you have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at shop@theolivebranchboutique.com or at (480) 245-6716 . Please note that returns will need to be shipped to:

The Olive Branch Boutique - Returns

2425 S Stearman Drive, Suite 105, Chandler AZ 85286

If your return is accepted,

we will send you instructions on how and where to send your package. Please note that you, the customer, are responsible for the cost and arrangement of return shipping. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at shop@theolivebranchboutique.com .

How-to submit return:

•Click the profile icon in the store's navigation or go to the refund policy or a returns page, and then request a return.

Log in to your account:

1. In the "Email" field, enter your email address, and then click "Continue".

2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

3. Go back to the online store, and then enter a six-digit verification code.

Click the order that you want to submit the return for.

•If your order has more than one item, then select the items that you want to return.

•Select a return reason and add a note for the store.

Click "Submit request".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at shop@theolivebranchboutique.com .

Contact - The Olive Branch Boutique - Checkout