Silver Cross Reef 2 Accessory Baby Bundle - Mocha

Please note that all information below relates to warehouse items only and does not apply to items coming direct from our suppliers. Please refer to the information contained in the 'Delivery:' section on the product page for delivery timescales.Deliveries:Delivery is free to most UK postcodes on purchases over £49.95 - any orders on or below this amount will be charged at £6.95 for delivery.

Please note that all references to delivery are in working days and do not include weekends or public holidays. If you order an item that states a 72 hour delivery, it will be delivered to you in 72 working hours or 3 working days. We are also unable to dispatch orders on evenings, weekends or public holidays and process them on the next working day following receipt of your order.

For example, an Item ordered on Sunday on a 72hr / 3 working day delivery would be dispatched on the next working day (Monday) and would be delivered within three working days later (Thursday)Please include your mobile number and double check that you have entered the correct email address with your order. DPD offer a service called Predict, which sends you an email and text message on the day of delivery that provides you with a one hour time window for delivery.

Products on Lullabys can only be delivered to the card registered address used for the purchase for security reasons.Scottish Highlands and Offshore LocationsDeliveries to the Scottish Highlands, Northern Ireland and any offshore locations in the UK are still free when you spend a minimum of £99 - any orders below this will be charged at £6.95.Heavy items such as individual furniture items and roomsets are not always available for delivery to remote/offshore locations so please contact us prior to placing your order so that we can check with the relevant company if this is possible.EuropeDue to the United Kingdom leaving the EU we are not currently able to deliver goods outside of the UK.Returns & Exchanges:We are happy to accept returns when you change your mind as long as you notify us within 14 days of receiving your order, the goods are unused, have not been installed or labels removed and are packaged as new in the original packaging.

Please note that any returns are made at your own cost and only standard delivery charges will be refunded - any express delivery or out of area/offshore delivery charges are non-refundable.

To return or exchange goods, simply package the goods in suitable wrapping and return to us at the following address with an enclosed note stating your order number, name and address details, whether you would like an exchange or refund and your reason for this.

If any items to be exchanged are more expensive than the original items, you will need to supply a daytime telephone number which allows us to contact you during office hours; this is so we can obtain payment details for the additional charges. If however the item is of less value we will refund the difference on processing the exchange.

Return address: Lullabys, 4-5 The Parade Shops, St Mary's Place, Shrewsbury. SY1 1DL

Please note that any returns are made at your own cost.Returning Car Seats & PushchairsWe want your online car seat and pushchair purchase to be as simple as it would be buying through your local store, so want you to be absolutely sure that the item is right for you before you start to use it.

Should you need to try the car seat in your car, you must leave all labels on the product, as removing the labels will be considered as confirmation that you wish to keep the car seat.

Prior to using your car seat for the first time, please ensure that you have read the manufacturers installation manual, checked any car compatibility list, and visited YouTube to see if any installation videos are available.

Please note that once you assemble your pushchair it can't be returned so please make sure that you are certain that you want to keep the item before you remove it from packaging and assemble the item.

Please note that if you change your mind and want to return your car seat or pushchair, we will only accept returns where they are unused with manufacturer labels attached, and in their original packaging.International Orders:Please be aware that manufacturers warranties only cover purchases made by customers residing in the UK and any assistance to resolve issues will be made at the discretion of Lullabys. Should we agree to assist you with any problems, you will be responsible for delivering the goods to our premises and any costs associated with that return.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@lullabys.co.uk . Please note that returns will need to be sent to the following address: 4-5 The Parade Shops, St Mary's Place, Shrewsbury, Shropshire. SY1 1DL If your return is accepted, it is your responsibility to select a courier that offers full tracking as you will need this in the event that goods are lost in transit or returned incomplete. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at hello@lullabys.co.uk .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@lullabys.co.uk.

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