Silk Rainbow Streamers, Large & Mini

***We ship from the central coast of California (Los Osos, CA 93402)*** Orders placed by 12PM normally ship that same day, but may ship out the following day. We typically will contact you if there will be a prolonged delay. We urge you to include contact information that you will check.

Expedited and Express orders should be placed by 11 AM to ensure same day shipping. If you order after that cut-off we will still do our best to send it the same day.

**Continental USA Shipping Options:**

Flat Rate Economy Shipping starts at $6.95 * West Coast: 1-4 business days * Midwest - 3-5 business days * East Coast: 4-8 business days **FREE SHIPPING on orders over $99

* West Coast: 1-4 business days * Midwest - 3-5 business days * East Coast: 4-8 business days *Expedited Flat Rate Shipping: 2-4 Business Days $12.50-$19.95 depending on location (west coast is $12.50 /east coast is $19.95) *Express Flat Rate Shipping: 1-2 Business Days$17.50-$39.95 depending on location

(*Some exceptions apply for larger items - see product page for details) UPS SHIPPING * Rates calculated at checkout * Options include Next Day Air, 2nd Day Air, 3 Day, and Ground ***We may substitute UPS Options (2 days or longer) with FEDEX 2nd Day Air.***

**Non-Continental USA Options:** Economy Shipping starts at $6.95 *7-21 days * FREE on orders over $99 (some exceptions apply - for drop ship and large items)Expedited Shipping:* 3-5 business days - Starting at $17.50 where possible We cannot be responsible for packages that are lost or delayed. We recommend purchasing our shipping insurance to cover your purchase in the case of loss or damage.

We also offer UPS shipping. Refer to the map below to see if UPS Ground will make it to your location based on the current date - without upgrading to Expedited or Express.

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We accept returns within the first 30 days. After the first 30 days you may return for exchange or credit, up to 60 days. Some items, like the Amboss ride on toys, and the Choroi flute are not eligible for return (such items state this on their product page).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please contact us at info@blueottertoys.com or call us at 805-576-8837.

To complete your return, we require a receipt or proof of purchase. (We typically will have your order in our system, which we can look up with your name or order number)

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted, such as books with obvious signs of use, any item not in its original condition, damaged or missing parts for reasons not due to our error, or any item that is returned after 30 days from delivery.

Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at info@blueottertoys.com

Sale & Clearance items (if applicable)Sale items will be refunded at the sale price. Unfortunately, "clearance" items cannot be returned.

Exchanges (if applicable)We offer exchanges up to 60 days. Please contact us at info@blueottertoys.com or at 805-576-8837 to arrange for an exchange. You will need to pay for the product to be returned to us, and we will typically cover the cost of sending the replacement item out to you.

GiftsReturning a gift? No problem! We're happy to provide store credit or help you exchange for something you'll love. If you need a refund to the original payment method instead, just let us know and we'll coordinate with the original purchaser.

ShippingYou are responsible for the returning your item. Shipping and insurance costs are non-refundable. You may want to consider using a trackable shipping service or purchasing shipping insurance, particularly for higher valued items. We don’t guarantee that we will receive your returned item.Holiday PurchasesItems purchased between November 15th to December 31st can be returned for a full refund up until January 31st. Exchanges are available through February 28th. EU Customers — Right of Withdrawal If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, contact us at info@blueottertoys.com before the 14-day period expires.

Items must be returned in unused, original condition and packaging. Return shipping costs are the responsibility of the customer. Refunds will be issued to your original payment method within 14 days of receiving the returned item.

Note: The right of withdrawal does not apply to items that are clearly personalized or sealed for hygiene reasons once opened.

Contact - Blue Otter Toys - Checkout