Silicone Elephant Teether

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world. How do you ship packages? Packages from our warehouse in China will be shipped by Aliexpress Standard Shipping or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Do you ship worldwide? Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you. What about customs? We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country. How long does shipping take? Shipping time varies by location. These are our estimates: Location and *Estimated Shipping Time The United States 10-25 Business days Canada, Europe 10-20 Business days Australia, New Zealand 10-30 Business days Mexico, Central America, South America 15-30 Business days *This doesn’t include our 2-5 day processing time. Do you provide tracking information? Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us. My tracking says “no information available at the moment”. For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. Will my items be sent in one package? For logistical reasons, items in the same purchase will sometimes be sent in separate packages. If you have any other questions, please contact us and we will do our best to help you out.

Contact - Big Kid Gear - Checkout

30-Day Return Policy

We want you to be completely satisfied with your purchase! You have 30 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return, your item must:✅ Be in the same condition you received it (unworn, unused, with tags, and in its original packaging).✅ Include the receipt or proof of purchase.

To start a return, contact us at info@bigkidgear.com . We’ll provide a return shipping label and instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

For any return questions, feel free to email us at info@bigkidgear.com .

Damaged, Defective, or Incorrect Items

We carefully inspect all orders before shipping, but if your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue. We’ll make it right with a replacement or refund.

Cancellations & Order Adjustments

Once an order has been processed and shipped, we are unable to cancel or modify it. Please double-check your shipping details before completing your purchase.

International Orders & Shipping Times

We ship worldwide! However, please note:📦 International orders may take longer due to customs and carrier delays.📦 Estimated delivery times are provided but not guaranteed.📦 Refunds for delayed shipments will not be issued unless the package is confirmed lost by the carrier.

What if my package is delayed?If your order is still in transit, we kindly ask for your patience. If tracking shows no movement for 30+ days, please contact us at info@bigkidgear.com , and we’ll investigate the issue.

Lost or Stolen PackagesIf your package is marked as delivered but you haven’t received it, please check with your neighbors or local post office. Once a package is marked as delivered by the carrier, we are unable to issue a refund. If you believe it was stolen, you may need to file a claim with the shipping carrier.

Non-Returnable Items

🚫 Final Sale Items: Unfortunately, sale items and gift cards are non-refundable.🚫 Personalized or Custom Orders: Since these are made just for you, we cannot accept returns.🚫 Perishable, Personal Care, and Hazardous Items: Food, beauty products, and flammable materials are not eligible for return.

Exchanges

Need a different size or color? The fastest way to get what you need is to return your item for a refund and place a new order.

European Union 14-Day Cooling Off Period

For orders shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. Items must be in original condition, unworn, and with tags. Proof of purchase is required.

Refunds

Once we receive and inspect your return, we’ll notify you if your refund is approved. If approved, your refund will be processed to your original payment method within 10 business days.

💳 Bank Processing Time: Please note that your bank or credit card company may take extra time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@bigkidgear.com .

Questions?

We’re here to help! Contact us at info@bigkidgear.com for any questions regarding your return or refund.

Contact - Big Kid Gear - Checkout