Signal Core

Signal Relief Shipping Policy

Signal Relief provides estimated delivery dates for each item in your cart based on your selected shipping method, delivery address, and fulfillment location. All delivery dates are estimates only and are not guaranteed.

Available Shipping Options

Standard U.S. Shipping: Typically 5–8 business days

FedEx Expedited: Typically 2–3 business days (not guaranteed)

UPS Express: Typically 1–2 business days (not guaranteed)

Order Processing & Fulfillment

Orders are processed Monday–Friday, excluding holidays.

Fulfillment typically takes 1–2 business days.

Shipping estimates shown at checkout begin after fulfillment.

Orders placed after 12:00 PM MST, on weekends, or on holidays will begin processing the next business day.

While expedited and express shipping options are available, next-day fulfillment cannot be guaranteed outside of normal processing timelines.

Standard/Economy orders ship via USPS, Expedited orders ship via FedEx, and Express orders ship via UPS.

Orders containing multiple items may ship separately. Once an order has been fulfilled, Signal Relief is not responsible for carrier delays or refunding shipping costs.

Shipping Responsibilities

Estimated delivery dates shown at checkout are based on carrier-provided timelines and cannot be guaranteed.

Signal Relief is not responsible for lost or stolen packages once marked as delivered by the carrier.

Shipping fees and any optional shipping insurance are non-refundable, except in cases where merchandise arrives damaged.

Shipping FAQs

Can I cancel my order?

Orders are processed quickly, and there is a very limited window during which a cancellation may be possible.

To request a cancellation, please email info@signalrelief.com with “URGENT: CANCEL ORDER” in the subject line.

If your order has already been processed or shipped, it cannot be canceled. Once the package arrives, please write “RETURN TO SENDER” on the package and place it back in the mailbox. A refund will be processed once the item is received and inspected, in accordance with our Return Policy.

Can I change my shipping address?

Signal Relief cannot guarantee address changes once an order has been submitted, as orders may already be in fulfillment or transit.

Customers are responsible for ensuring all shipping information is entered accurately at checkout, particularly when using express checkout options (Shop Pay, PayPal, Apple Pay, etc.). Signal Relief is not liable for orders delayed, lost, or delivered incorrectly due to address errors provided at checkout.

If you notice an address error, please email info@signalrelief.com immediately with “URGENT: WRONG ADDRESS” in the subject line and include the corrected address. While we will do our best to assist, address changes cannot be guaranteed once an order has been fulfilled or shipped.

If an address change is not possible:

USPS (Standard/Economy Shipping):

Contact your local post office directly (not the USPS hotline) to request a package intercept. Any interception fees are the customer’s responsibility.

If you know the recipient at the delivery address, they may write “Return to Sender” on the package and place it back in the mailbox.

You may also retrieve the package from the delivery address on the day it is marked delivered.

FedEx or UPS (Expedited/Express Shipping):

Contact the carrier directly to request an address correction or delivery intercept. Additional fees may apply and are the customer’s responsibility.

Customers may also use FedEx Delivery Manager or UPS My Choice to reroute, hold, or manage deliveries.

Signal Relief is not responsible for reshipping orders due to address errors entered at checkout.

My order shows “delivered,” but I didn’t receive it. What should I do?

In some cases, carriers may mark packages as delivered prior to final drop-off. Packages often arrive within the next business day.

USPS Deliveries:

Wait one additional business day.

Contact your local post office (not the USPS hotline) and request delivery details.

FedEx or UPS Deliveries:

Contact the carrier directly with your tracking number.

Request proof of delivery or delivery details.

Use FedEx Delivery Manager or UPS My Choice for additional delivery information.

Signal Relief cannot refund or reship orders that are mis-delivered by the carrier or stolen from a property.

Incorrect or Damaged Orders

If your order arrives incorrect or damaged, please contact info@signalrelief.com within 48 hours of delivery and include:

A photo of the incorrect or damaged item(s)

A photo of the packing slip showing the order number

Both items are required to correct a shipment issue.

International Shipping

Signal Relief currently ships to:

United States

Canada

Rates & Delivery

International shipping rates are calculated at checkout and vary by destination, size, and weight. Delivery times are estimates and may be affected by customs processing or other delays.

Customs, Duties & Taxes

Customers are responsible for all customs fees, duties, taxes, and related charges. These fees are not included in shipping costs and vary by country. Please see Signal Relief Return and Refund policy for further details.

Tracking

Once shipped, a tracking number will be provided via email, depending on the shipping service selected.

Restrictions

Some products may be restricted due to carrier or regulatory limitations. If applicable, we will contact you to discuss options.

Lost or Damaged International Packages

If your package is lost or damaged in transit, please contact info@signalrelief.com promptly.

International Returns

Please refer to our Return Policy for international return details. Return shipping costs are the customer’s responsibility, and original shipping fees are non-refundable.

Important Notes

If a package is refused or returned due to unpaid duties or taxes, return shipping costs and related fees will be deducted from the refund, consistent with our Return Policy.

Signal Relief is not responsible for returns lost or damaged in transit.

Signal Relief Return & Refund Policy

Customer Service Contact Information - Phone: (833) 572-0403 Email: info@signalrelief.com

Normal Business Hours: Monday - Friday 9 AM to 4 PM MST, 11AM to 6 PM EST.

U.S. Returns

Return Window

•Returns must be initiated within 45 days of purchase.

Partial returns are not accepted. If you purchased a multi-pack, all patches from that order must be returned together.

Returns are only accepted for purchases made directly through Signal Relief. Third-party purchases are not eligible.

How to Start a Return

To initiate a return, please contact Customer Service at info@signalrelief.com or (833) 572-0403 to request a prepaid USPS return label.

Requests will be addressed during regular business hours.

When contacting us, please provide:

Name on the order

Order number

Valid email address

If you are unable to print a prepaid label, you may return the item(s) at your own expense using a trackable shipping service.

Return Address:

Signal Relief Returns 1160 Bond Ave., Suite B Rexburg, ID 83440

If you ship the return yourself, please email Customer Service with the tracking number so we can confirm delivery if needed.

Refunds

Refunds are issued once returned items are received and inspected.

Refunds include the product purchase price and applicable taxes.

Shipping fees and shipping insurance are non-refundable.

Refunds cannot be processed until all items are received.

Exchanges

If your patch arrives damaged or defective, please contact Customer Service within 48 hours of delivery. Proof of damage is required to qualify for an exchange.

Exchanges require the return of the original patch and/or adhesives.To be eligible for an exchange, the original item(s) must be returned to Signal Relief and received and inspected prior to a replacement being issued.

Signal Relief does not offer advance replacements or exchanges without the return of the original item(s).

Product Condition Requirements

Opened Packages

To complete a return:

Remove any used adhesives from the patch(es) for sanitary reasons.

Place the blue Signal Relief patch(es) and any unused adhesives in the original mailer, an envelope, or a small box.

Contact Customer Service to receive a prepaid USPS return label (if within the applicable return window).

Attach the prepaid USPS return label and drop the package in an outgoing USPS receptacle.

Keep your tracking number for reference.

Refunds are issued only if the patches are returned, whether used or unused.

Adhesive Refill Returns

Adhesive refills are refundable only if unused and in original packaging.

Important Notes

Refunds will not be issued for items with intentional damage, including cuts, heat damage, or alterations.

All patches from the order must be included in the return.

Signal Relief is not responsible for lost or stolen return shipments.

Shipping costs are refundable only if the merchandise arrives damaged or defective.

If a package is refused or returned to sender, original shipping and insurance fees paid to third-party carriers will be deducted from the refund.

International Returns

Return Window

Eligible items may be returned within 45 days of purchase.

Return Shipping

Customers are responsible for international return shipping costs.

Prepaid return labels are not available outside the U.S.

We strongly recommend using a trackable shipping method.

Refunds

Refunds are issued to the original payment method once items are received and inspected.

Please allow 7–10 business days after arrival at our U.S. warehouse for processing.

Original shipping fees, duties, and import taxes are non-refundable.

Additional Notes

If a package is refused or returned due to unpaid duties or taxes, return shipping costs and related fees will be deducted from the refund.

Signal Relief is not responsible for international returns lost or damaged in transit.