Sienna Round Dining Table

Unlimited Delivery: Flat Rate Delivery for Oversized & fragile items:

We offer a simplified flat rate shipping rate on all oversized/fragile items, so no matter how many items you buy the flat rate stays the same. This means it's beneficial to bundle items together, and the more you buy the better the relative savings is.

Lead Times:

"In Stock" lead times are about 1-3 days for the shipping process to start! Transit times vary 2-5 weeks depending on the origin warehouse location and the destination address. Chat with us for more info. All times are estimates and in business days.

"Available" items: these items can be ordered, but the lead time might be longer. They may be made to order, custom, or special orders. You can ask our team for more information, or we'll inform you of the estimated delivery times.

"Backordered" items: contact us about the restock date if one isn't already shown.

Shipping Service Levels:

Doorstep Delivery : This threshold level service is for freight, oversized, or fragile shipments that will be delivered to the first dry location outside of the home/building such as a porch or garage. If you have a long driveway some trucks may have to drop the item at the driveway entrance.

White Glove Concierge Delivery : This service upgrade includes bringing the product(s) in to the room of your choice, removing the box, and performing basic furniture assembly, and removing the packaging and debris. This service includes delivery up 1 flight of stairs and/or an elevator. This does not include lighting assembly or installations that would require mounting an item to a wall, ceiling, or modifying a customer's property in any way. This service is not refundable once the shipment process has started.

Small Parcel: All small parcel shipments are delivered by a common carrier Fedex, UPS, or USPS. You'll get a tracking code after purchase that can be tracked on the carrier websites.

Concierge Delivery + Furniture Removal and Donation : This is available on request. Ask our team if you're interested. It includes everything in white glove, but with the addition of removing the old furniture and providing a tax deductible donation receipt for the removed product(s). More details here

Priority Shipping and Expedited Processing Policy: We offer priority shipping and expedited processing to help prioritize your order and get it shipped as quickly as possible. However, it’s important to note the following regarding expedited shipping fees:

Non-Refundable Fees: All fees associated with expedited shipping and processing are non-refundable, including situations where the carrier does not meet the estimated transit times.

Carrier Responsibility: While we make every effort to prioritize your order, transit times for expedited shipments are determined by the carrier and are beyond our control.

Freight Shipments: For large, heavy, or delicate freight items, expedited shipping may still be subject to additional handling and freight carrier schedules. Due to the nature of these shipments, faster delivery times cannot be guaranteed.

We recommend contacting our team via chat, email, or phone for assistance with expedited shipping options before placing your order.Thank you for your understanding of these policies, and we’re committed to providing the best service possible.

What makes us different :

We take the additional steps of sending bulky items to professional receiving facilities, using specialized carriers that are professionally trained in furniture logistics, and then performing the your delivery after an additional layer of inspection. This premium process results in significantly less damage issues. The process is longer, but in the long run there's less aggravation for our customers. We prefer to do things the right way instead of at rushed pace like some of our competitors.

Restrictions:

We ship nationwide excluding AK, HI, and some remote locations. Remote locations in addition to international shipments will be quoted on a case by case basis. Some examples of remote are but not limited to: Fire Island, Nantucket, Martha's Vineyard...

Some items have specific regional restrictions as well, and that will be noted on product pages.

Signatures will usually be required on shipments over $500.

Restricted locations may require quantity minimums or be undeliverable.You may have the option to pay extra for on a case by case basis.

France & Son is not responsible for any storage fees or held shipment charges that result from a delay in shipment. France & Son is not responsible for any charges that result from unapproved arrangements with the carriers.

France and Son is not responsible for any fees that may be incurred from incorrect address or contact information. Any carrier related change-of-address fees will be passed onto the customer.

Additional Information:

France and Son is not liable or responsible for any theft or loss that occurs after a delivery. We recommend adding Assure Shipping Protection at checkout for theft protection.

Returns: Our policy lasts 60 days from the receipt of each product. A 30% restocking fee is deducted from all returns. This fee can be reduced to 15% if you prefer to be refunded with a gift card. If an item was picked up from our warehouse without shipping, then a 20% restocking fee will apply instead of the round trip shipping deduction.

Shipping upgrades are non-refundable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all original hardware. We require a receipt or proof of purchase.

Several products are exempt from being returned including but not limited to custom items, made to order items, final sale items, mirrors, bedding, and also any item that notes such on the product page.

Please do not send your purchase back to the manufacturer without an authorized RMA#. Un-authorized returns will not be accepted or refunded.

We will not accept any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 60 days after delivery will be rejected.

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Your refund will have the costs of shipping and processing deducted.

Services rendered such as (but not limited to) expedition, rush processing, white glove delivery, or reupholstery are non-refundable.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at here .

Exchanges: We only replace items if they are defective or damaged. Please contact us at here if your product is received damaged of defective, so we can provide instructions and assistance on the return and ship your replacement product(s).

Return Shipping: To return your product(s), please contact us here .

A fee of 30% is deducted from refunds to cover the return and outbound shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Cancellations:

You can cancel your order if the shipping process hasn't started. Your order is considered in the shipping process if it has been picked up by a carrier, boarded at a distribution center, or left the origin facility. You can no longer cancel after the shipping process has started, so please refer to our return policy above for details if the shipping process has already started.

Please note that cancellations will incur a 3.62% fee on the order total to cover credit card processing costs.

A cancellation request is not a confirmation of a canceled order. Our team needs to track your order down and try to stop the shipping process before any order is considered canceled. We will do our best to stop the shipment, then we'll confirm to you if we have successfully stopped and canceled an order. It can take up to 2 business days for us to perform this process.

Please note all Custom, Made to Order, Final Sale, and Shipping Service Upgrades, and Held Orders/Shipments are not eligible for cancellation.

Typographical Errors:In the event that a product is mistakenly listed or sold at an incorrect price, or a discount code is applied incorrectly, then we reserve the right to refuse or cancel the order.

Chargebacks & Disputes:

In the event that a chargeback is filed and not resolved in your favor, then an additional fee of 20% may be deducted from any future refunds. Additionally, by filing a chargeback you lose eligibility for any warranties, future assistance, and future orders.