Shield

Shipping Rates:

Shipping (economy) is free with purchases over US $100.

Free shipping applies to orders in the contiguous United States only. For all other shipping destinations regular shipping rates apply.

Expedited orders placed by 1 PM PST Monday thru Friday and it will ship same day.

Expedited orders placed after 1 PM PST it will ship the next business day.

Economy orders can take 1-3 days to ship.

Orders may be subject to verification which may result in delayed shipping.

UPS is our primary shipping provider for all domestic orders. You will be able to track your order on UPS.com.

Pro Ski and Mountain Service charges State Sales Tax if your order will ship to a location in Washington State.

In Store Pick Up:

Click the In Store Pick Up shipping option you will also be able to drop by our store at 112 W Second St, North Bend, WA 98045, to pick up your item(s) as soon as you complete the order! You can expect the same great service you would receive if you buy the products right in the store. Please call us any time at (425 888 6397 ext.1) to find out more.

ALASKA / HAWAII: Economy and Ground shipping is not available. Expedited delivery times are not guaranteed by UPS.

Oversized Packages:

If your package is oversized (like skis or snowboards) and the shipping charges are different than advertised, we will contact you for approval before shipping the merchandise.

International Shipping

We are pleased to offer our online shopping services to customers around the world. Shipping rates can vary depending on item from quoted price in shopping cart, for more details or a specific quote please contact us. Customers are responsible for return postage. However, some duties/taxes may be refundable through your local customs agency.

Please note that when selecting DHL as your international shipping option:

-USPS First Class Package International service does NOT include tracking or insurance.

-USPS Priority Mail International service includes tracking and insurace up to $200

We CANNOT ship internationally to Russia, Indonesia, Nigeria, Morocco or Israel.

Please note that Pro Ski and Mountain Service cannot ship these brands internationally:

Atlas, Atomic, Black Diamond, Cascade Designs, Deuter, Dynastar, Exped, Fritschi, Gregory, Jetboil, K2, Lange, La Sportiva, Line, Look, Mammut, Marker Bindings, Marmot, MSR, Nuun, Osprey, Petzl America, Petzl Charlet, Pieps, Platypus, Rossignol, Salomon, Scarpa, SealLine, The North Face, Therm-a-Rest, Tubbs, and Volkl.

Duties, Taxes and Brokerage If we are shipping to an address outside of the United States, duties, taxes, and brokerage fees may apply. Duties and taxes on international orders will be assessed by local officials and billed to you separately. Please contact your customs office for information on duties, taxes and restricted items.

Refusing Delivery If you choose to abandon your package and we do not receive the product back, we cannot credit you. If you abandon or return your package, you are responsible for all return shipping charges. For more information, please Email us at info@proskiservice.com

Payment: We accept all major credit cards and PayPal for online transactions. We will gladly accept a wire transfer. Please email us at info@proskiservice.com for wire transfer instructions.

Price matching: Pro Ski and Mountain Service has a very competitive pricing policy. If you find an identical product at a lower price and in stock on another site, we'll match the price.

An identical product means: The product is from the same year, has the same color, is the same size, is in the same new condition, is in stock at the competitors site and the competitor is based in the USA. We will not match any prices that are marked at over 40% below the suggested retail price or prices of products that are listed on Auction sites such as ebay etc. We do not match prices on gift cards. If a competitor drops their price on the same item within 7 days of your purchase, we will extend the difference to you as a store credit. You cannot combine a price match with other promotions, like a free gift or coupon code. Online store credit can only be redeemed over the phone or in person in the store. Please call us at 425 888 6397. Orders shipped to the State of Washington where we have a physical retail location will be charged the applicable sales tax after the price has been adjusted.

If you found a better price: Pro Ski and Mountain Service has a very competitive pricing policy. If you find an identical product at a lower price and in stock on another site, we'll try to match or beat the price . Call (425 888 6397) or email ( info@proskiservice.com ) to let us know you'd like to do a price match and where you saw the product for less.

Returns: Your satisfaction is our success, so every item we sell comes with our 100% satisfaction guarantee. If you decide that your new or unused item is not going to work out, you have up to 30 days to return your purchase. We will set you up for an exchange if desired or a refund for the full purchase price. You are responsible for the return shipping cost. Simple.

Exchanges: To exchange your item for something else, it is best to return your item for a full refund and place a new order through our website. That way you get your new item quickly and don't risk it selling out. As always, feel free to give us a call to set up your exchange or have any questions.

Layaway: We do not offer layaway online but we do offer it in store. Please contact us if you would like more information at info@proskiservice.com . Initial layaway deposit is 50% of the transaction amount and payments must be made at a minimum every 30 days, minimum payment amount is 25% of original transaction amount. After a layaway has begun no price matching can be applied to the item(s). If the transaction is not completed within 180 days the item will be returned to inventory and your deposit amount will be converted to store credit.

Important qualifiers: All items must be returned in their original condition, including the manufacturer's packaging, tags, documentation and any accessories. Packages must be returned to within 30 days of the obtaining your RA number. Buyers are responsible for return shipping and insurance, except in the event of a shipping error on our part. We strongly suggest obtaining a tracking number. *We reserve the right to charge a re-stocking fee or refuse a return if any of the above conditions are not met.

Contact - Pro Ski Service - Checkout

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items

•Climbing Harnesses

•Climbing Ropes

•Slings

•Cams

•Underwear

•Swimwear

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) - Book with obvious signs of use - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@proskiservice.com Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@proskiservice.com and send your item to: 112 W. 2ND ST, North Bend WA 98045, United States. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, please contact us info@proskiservice.com and we will send you a return number (RA#), we can´t accept returns without a RA# number. You should mail your product to: Pro Ski and Mountain Service 112 W. 2ND ST, North Bend WA 98045, United States You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - Pro Ski Service - Checkout