Shepherd Hook, Double, 80"

Simple and Grand does not ship products through standard parcel carriers. All planters and seasonal décor are delivered locally by our team at carefully selected times throughout the year.

Our delivery model is seasonal and weather based to ensure your planters arrive looking their best and thrive outdoors.

Seasonal Delivery Model

Simple and Grand delivers planters at the beginning of each season based on regional weather conditions. Delivery dates are approximate because every season is different.

We wait until conditions are appropriate so you do not have to worry about frost, excessive heat, or other weather related risks.

Customers will be notified via email and or text message a few days in advance of their delivery.

Seasonal Delivery Windows

Delivery timing varies by location and season.

Spring

•KS MO: March

•MN WI IA NE: April

Summer

•KS MO IA NE: May

•MN WI: Late May Early June

Fall

•MN WI IA NE KS MO: September

Winter

•MN WI IA NE: November

•KS MO: Early December

These windows are estimates and may shift slightly depending on weather patterns.

Delivery Areas

Simple and Grand currently delivers only to select zip codes in:

•Minnesota

•Wisconsin

•Iowa

•Nebraska

•Kansas

•Missouri

Availability is limited by zip code. Customers must enter their zip code on the seasonal planter page to confirm service availability.

We do not offer national or international shipping.

Delivery Address Requirements

Delivery addresses do not need to match billing addresses, as long as the delivery location is within our service area.

Valid billing information is required for all orders. Orders will not be delivered without proper billing details on file.

Delivery Day Process

On delivery day, our team will:

•Place your new seasonal planter in your requested location

•Remove the previous season’s arrangement unless instructed otherwise

•Handle composting and recycling of removed materials

We aim to make the transition between seasons seamless and hands free.

Keeping Your Existing Planter

Customers may choose to keep their existing planter at no additional charge.

If you would like to keep your planter when the next season arrives:

•Retain your care card from the current season

•Display the card prominently in the planter with the word “KEEP” facing forward

This signals our delivery team to leave the existing planter in place while delivering the new one.

Permanent Containers and Retrieval

Permanent containers are provided as part of a rental program and remain the property of Simple and Grand.

If a customer cancels service or skips a season:

•The insert (flowers) is left with the customer unless otherwise specified

•The permanent container will be retrieved during the appropriate seasonal window

Approximate retrieval timing:

•Spring: March April

•Summer: May June

•Fall: September

•Winter: November December

If a container is not out or readily available for pickup, the customer will be charged for the container. The container may be returned within 14 days for a full refund.

Missed or Delayed Deliveries

If you have concerns about your delivery or the condition of your planter, please contact Simple and Grand as soon as possible after delivery.

Planters are eligible for fix or replacement within 14 days of delivery when care instructions have been followed.

Questions About Delivery

If you have questions about delivery timing, locations, or access instructions, please contact:

•Email: info@simpleandgrand.com

•Phone: 952 207 8339

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Because Simple and Grand provides custom, seasonal planters delivered at specific times of year, our return and refund policies differ from traditional ecommerce stores.

Please review the information below before purchasing or modifying your subscription.

Seasonal Products and Refunds

All Simple and Grand planters are seasonal, perishable products designed for outdoor display and timed delivery.

For this reason:

•We do not offer refunds once you have been billed for an upcoming season

•All seasonal charges are final after the billing date

If you cancel after a billing date, the current season will be delivered as your final delivery.

Billing Dates

Seasonal billing occurs on the following dates:

•Spring: February 1

•Summer: May 1

•Fall: August 1

•Winter: November 1

Cancellations made after these dates apply to future seasons only.

Planter Quality Issues

Your satisfaction matters to us.

If there is an issue with your planter upon delivery:

•Please contact us as soon as possible after delivery

•Issues must be reported within 14 days of delivery

When care instructions have been followed, Simple and Grand will fix or replace the planter if needed within that 14 day window.

Refunds are not issued for seasonal planters, but replacements or corrections may be provided at our discretion.

Weather and Seasonal Lifespan

Each planter is designed to thrive for a typical seasonal lifespan. It is normal for arrangements to begin declining as the season progresses or before the next seasonal delivery arrives.

Following the provided care instructions, including watering, pruning, dead heading, and weather protection, will help maximize longevity.

Decline due to normal seasonal changes or weather conditions is not eligible for refund.

Subscription Cancellations

You may cancel your subscription at any time by contacting us at:

•Email: info@simpleandgrand.com

•Phone: 952 207 8339

Cancellations:

•Do not result in refunds for seasons already billed

•Take effect for future billing cycles only

Permanent Container Charges and Returns

Permanent containers are provided as part of a rental program and remain the property of Simple and Grand.

If a container is not available for retrieval when service is canceled or skipped:

•The customer will be charged for the container

If charged, the container may be returned within 14 days for a full refund.

Replacement container charges:

•Signature: $79.99

•Signature Plus Round: $124.99

•Signature Plus Square: $179.99

•Signature Plus Platinum: $224.99

Gift Cards

Gift cards are non-refundable and have no cash value. Gift cards may be applied toward eligible Simple and Grand products and subscriptions.

Questions or Concerns

If you have questions about returns, refunds, or billing, please contact us:

•Email: info@simpleandgrand.com

•Phone: 952 207 8339

We are always happy to help clarify expectations and ensure you have a smooth seasonal experience.

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