Shell Shocked | Tortoise Print Case

All retail orders ship within 1-3 business days of purchase (excluding holidays and weekends).

🇺🇸 U.S. Standard Shipping: typically delivered in 2-5 business days via USPS Ground Advantage.

🌎International Shipping: shipped via DHL International or USPS First Class Package International (delivery time varies based on country).

Club Orders: When you join the club, your first order will be processed within 1 business day of purchase (excluding holidays and weekends). After that, all future club cases will ship out on the 14th of the month. If the 14th of the month lands on a weekend or holiday, your club package will ship out the following business day.

If you'd like to track where your order is, you can do so here: Click Here.

We gladly accept any unused items that are in the original packaging and are in re-sellable condition for return or exchange within 30 days of the order date.

RETURN POLICY

•To request a return or exchange (U.S. Residents Only): Click here

•To request an international return or exchange: Click here

•For EU Withdrawl, please complete this form .

•Merchandise must be returned within 30 days of the order date

•Pre-paid return labels are sent, free of charge, for returns for store credit (US Only)

•Pre-paid return labels are sent, with a $5 handling fee, for returns for a cash refund

•Merchandise must be unused and in perfect condition to qualify for return or exchange

•Merchandise must be accompanied by the original product packaging

•Any merchandise marked "Final Sale" cannot be exchanged or returned

•Original shipping charges are non-refundable

Received a Defective item? If you believe you have received a defective item, please complete this form so we can resolve this issue immediately

EXCHANGES AND PROCESSING

•Merchandise must be exchanged within 30 days of the order date

•Exchanges will be processed within 2-3 business days after we've received the exchanged item

•Original shipping charges are non-refundable

•Pre-paid return labels are sent, free of charge, for all exchanges (US Only)

•An order can only be exchanged once

COUPON CODES

•If you forget to apply a discount code at checkout we are able to apply the discount code only up to 12 hours after placing the order

•Only one code can be used on a purchase

•Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been shipped

If you have a question about a return or exchange, please contact us.