Shape the Future Patch

The Charm Bar Company is not responsible for any of the following:

•Delays with US Postal Service or UPS shipping

•International Duties or Customs Charges

•Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links:

•UPS Claims Support

•USPS Claims Support

When will my order ship?We try to ship as soon as possible! Orders are processed and shipped 5-7 business days after you place your order.

How long will it take to receive my order?Depending on the weight of your order, it will either ship USPS or UPS. You will be provided with your tracking number as soon as we print the label.

Do you ship Internationally?Currently, we do not ship internationally. If you're interested in international shipping, please send us a message and we will see if we can accommodate you.

If you have questions about returns and/or exchanges please review our returns policy .

Contact - The Charm Bar Company Retail - Checkout

Returns + Exchanges

THANK YOU for shopping with us at The Charm Bar Company! It’s important to us that you have a great shopping experience and that you love your purchase. If an item doesn’t work for you, we have a return policy that we hope will make the return process quick and easy! Our return policy is fully set forth below, but feel free to reach out to us directly with questions or concerns at (336)270-9543 or info@thecharmbarcompany.com .

Exchange Policy

Due to inventory constantly changing, we are unable to offer exchanges. Please simply purchase the correct size and ship back the item you wish to return.

Return Policy

•We accept the RETURN of RETAIL merchandise in New Condition (please see description below), within 10 days of the date of receipt of shipment. After 10 days, items may be returned for store credit only.

•No returns will be accepted after 30 days.

•Please note that due to the hygienic nature of earrings, they are a final sale and may not be returned.

•Sale merchandise is final sale.

•Wholesale items are final sale. However, defective items/damages must be reported within 5 days of receipt of shipment.

FINAL SALE ITEMS:

•Earrings

•Sale Merchandise

•Gift Cards

•Wholesale Items

QUICK & EASY RETURNS PROCESS:

We offer two ways to return your merchandise purchased online:

•Visit us at The Charm Bar Company! To return your merchandise, please bring your items (in new condition with tags attached) along with your receipt, packing slip, or order confirmation.

•Return by Mail:

Return to:

The Charm Bar Company

818 Main Street

North Wilkesboro, NC 28659

Please be advised that items returned that are not in new condition when returned to us (without The Charm Bar Company tags) will not be refunded. Refunds are processed within 3-4 days of receiving your return.

Shipping costs (and return shipping costs) are non-refundable.

Contact - The Charm Bar Company Retail - Checkout