Shampoo + Conditioner Bundle

Our shipping policy ensures that orders are processed and shipped within 3-8 business days from Monday to Friday. Please note that transit times do not account for major holidays or inclement weather delays. As a dedicated single artisan maker business, we strive to dispatch orders promptly. During periods of high order volume, additional processing time may be required. We appreciate your understanding and patience in such instances.

SHIPPING PROGRAM POLICY AND DETAILS

All orders within the US are shipped with a flat rate of $5 via USPS, or FREE shipping for orders of $85 and above. These rates are only for US shipping. If you enter a PO Box, we reserve the right to ship via USPS.

International orders shipping rates will be dynamically calculated at checkout.

Once a shipping label is created by us, a tracking number is provided to you by email.

Non-Delivery and Lost Packages: In the rare event that your package is lost in transit and fails to reach the specified shipping address, kindly contact our Customer Support team at info@wfsoaps.com. We will collaborate with the shipping carrier to investigate the issue. If the loss is confirmed, we will assist in filing a claim with the postal carrier. Please note that all our products are insured in case of loss, theft, or damage.

Cancellation Requests Prior to Shipment: If you realize that you have entered an incorrect shipping address, please contact us immediately. We will cancel the order so that you can place a new order with the correct address. This measure is in place to prevent processing errors and to save time on adjustments that can lead to further complications.

Handling Orders with Incorrect Shipping Addresses (Unreported): If a package is returned to us due to an incorrect shipping address that was not reported prior to dispatch, we will cancel the order and issue a refund, excluding the shipping costs. This policy is to ensure accountability and prevent recurring issues with address inaccuracies.

International Duties and Taxes Policy: Customers are responsible for all duties, taxes, and any additional fees levied by the customs authorities of their respective countries. These charges are not included in the product prices or shipping costs displayed at the time of checkout. It is the customer's responsibility to inquire about and understand the customs regulations and fees applicable to their order before making a purchase.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check your orders status. Please allow 24 hours for the tracking information to become available.

If you haven’t received your order within 3-5 days of receiving your shipping confirmation email, please contact us at info@naturallylinda.com with your name and order number, and we will look into it for you.

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: https://naturallylinda.com/apps/redo/returns-portal/login?withdraw=true

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

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Refund Policy of Naturally Linda

Effective Date: July 28, 2026

Welcome to Naturally Linda, where we take great pride in delivering high-quality products to our valued customers. Our commitment to excellence extends to ensuring that all our items reach you in impeccable condition. This Refund Policy outlines the guidelines for refunds and exchanges related to your purchases from Naturally Linda.

The Naturally Linda Promise — Our 30-Day Happiness Guarantee

We believe trying Naturally Linda should feel completely risk-free. That's why every product you purchase for the first time from NaturallyLinda.com is backed by The Naturally Linda Promise.

If your first purchase of a product isn't the right fit for you, simply contact our Customer Care team within 30 days of delivery, and we'll gladly refund the purchase price of that first purchase.

We encourage you to use your product as directed and give it a fair opportunity to become part of your routine. Because every person is unique, results and experiences can vary. Your trust means everything to us, and we're proud to stand behind every product we make.

A few simple guidelines:

•The Naturally Linda Promise applies only to the first purchase of each product made directly from NaturallyLinda.com.

•Requests must be submitted within 30 days of delivery.

•Refunds apply only to the purchase price of the product. Original shipping charges, return shipping costs, customs duties, tariffs, taxes, and other import-related fees are non-refundable.

•Products that have been purchased and used previously are not eligible under the first-purchase guarantee.

•Some products are designed to be used consistently over time. We may ask how the product was used, including frequency and length of use, so we can better understand your experience and determine the appropriate resolution.

•Whether a product must be returned to complete a refund is determined by our Customer Care team based on the circumstances of the request.

•Products that arrive damaged, defective, or incorrect will always be handled separately by our Customer Care team and corrected at no cost to the customer.So I don't really see any wording for products that take longer than 30 days to work

To use the Promise, contact our Customer Care team at info@naturallylinda.com and reference your order number.

All Sales Are Final

Except as expressly provided under The Naturally Linda Promise above, the Damaged or Broken Items terms below, or the Right of Withdrawal for eligible EU customers, all sales made through Naturally Linda are considered final. Outside of those cases, we do not offer refunds or exchanges for reasons such as a change of mind, personal preferences, or incorrect purchases.

Products That Require Consistent Use

Some Naturally Linda products are designed to support gradual changes and may require consistent use beyond 30 days before results can reasonably be evaluated. The 30-Day Happiness Guarantee does not mean that every product is expected to produce a specific result within 30 days

Damaged or Broken Items

If your order arrives with one or more items damaged or broken, please contact our Customer Support team within 5 days of receiving the order. To qualify for a refund or exchange, you must provide clear photographic evidence displaying the damaged or broken items, along with photographs of the packaging.

Refund process for damaged or broken items:

a. Notification: Contact our Customer Support team at info@naturallylinda.com within the specified time frame to report the damaged or broken items.

b. Photographic evidence: Furnish clear photographs of the damaged or broken items, showcasing the extent of the damage, along with photographs of the packaging.

c. Evaluation: Our team will assess the provided evidence to determine if the damage or breakage occurred during transit.

d. Refund or exchange: Upon confirmation that the damage transpired during transit, we will provide you with a replacement for the damaged item(s).

Non-Delivery and Lost Packages

In the rare event that your package is lost in transit and fails to reach the specified shipping address, kindly contact our Customer Support team at info@naturallylinda.com. We will collaborate with the shipping carrier to investigate the issue. If the loss is confirmed, we will assist in filing a claim with the postal carrier. Please note that all our products are insured in case of loss, theft, or damage.

International Duties and Taxes

Customers are responsible for all duties, taxes, and any additional fees levied by the customs authorities of their respective countries. These charges are not included in the product prices or shipping costs displayed at the time of checkout. It is the customer's responsibility to inquire about and understand the customs regulations and fees applicable to their order before making a purchase.

Cancellation Policy

Once an order is placed and payment is made, it cannot be canceled or modified. We urge you to review your order carefully before completing the purchase.

Right of Withdrawal (EU Customers)

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason. This right is separate from, and in addition to, The Naturally Linda Promise described above.

To exercise your right of withdrawal, click here: https://naturallylinda.com/apps/redo/returns-portal/login?withdraw=true

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

Contact Information

For any inquiries or concerns regarding our Refund Policy, to use The Naturally Linda Promise, or to report damaged or broken items, reach out to our Customer Care team at info@naturallylinda.com or call 570-419-8014.

By making a purchase with Naturally Linda, you acknowledge and agree to be bound by this Refund Policy. If you do not consent to the terms outlined above, we kindly request that you refrain from making a purchase on our website. Thank you for choosing Naturally Linda.

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