Shale Console Table

Standard Shipping Guidelines

Our customer service and logistics teams are dedicated to ensuring your order is shipped to you as safely and efficiently as possible. Please read our shipping policies to learn more about how your order will ship. If you still have any further question, please do not hesitate to contact us !

Our Standard shipping details are as follows:

Items that are in stock usually ship within 2-5 business days, unless otherwise noted on the product page. Once your order ships, you'll be emailed a notification with a tracking link so you know when to expect delivery.

Shipping times are estimates only, and your actual delivery date may vary due to factors beyond our control, such as warehouse processing time, carrier delays, etc.

Ground Shipping

Estimated Transit Time: 3-5 business days

For G round shipped items, delivery will occur via UPS or FedEx, to your front door, porch, etc, with no signature required.

Freight Shipping

Estimated Transit Time: 7-10 business days

For Freight shipped items, your order will be shipped via one of our specialized furniture carriers with a signature-required threshold (to-the-door) delivery. The carrier will call you once your shipment reaches your local delivery terminal in order to set up the delivery appointment. Please be aware that with our standard freight delivery, the drivers will not be able to bring the shipment into your home. A threshold delivery is "to-the-door" and no further; the carrier will arrive, remove the item from their truck and leave the item in your possession at the threshold of your home. You will, of course, have the opportunity to inspect the item at this time prior to signing the delivery paperwork. Please notify us within 48 hours of delivery if there's an issue with your order.

Please inform us in advance of any potential delivery obstacles so that we can advise our drivers accordingly and facilitate a smooth delivery process. This includes limited access to your neighborhood or location, challenging driveways, elevators, or multiple or narrow flights of stairs. Additional charges may apply in these cases. We also recommend measuring your space, particularly doorways and stairways, before purchasing to ensure that the items will fit. If the items do not fit, standard return costs will apply.

If there is a significant delay in your delivery request, storage fees may apply. We are not responsible for these fees, or for any charges arising from changes to the delivery address or type made by the customer. Delays typically occur when the local terminal cannot contact you using the provided phone number, if you do not respond to calls or voicemails for scheduling, or if there are delays due to vacation or scheduling conflicts. These fees require approval from our shipping department. We will contact you to collect the fees before arranging the final delivery appointment.

Upgraded Delivery Options

Let us know if we can help you arrange a White Glove delivery! Our shipping experts will gather information about your situation and review our options with you. The cost for these services varies per carrier and location.

For all of our freight shipment types, the following will apply: Your carrier will notify you of a scheduled delivery date, or will give you the option of picking a delivery date depending on their schedule and your location. During delivery we ask that any issues found during inspection are noted on the delivery paperwork. If no issues are noted, it could cause a denial in the event you need to file a claim.

White Glove Delivery: Our specialized furniture carrier will unbox your delivery and bring it inside your home into the room of your choosing. The carrier will also spend up to 30 minutes assisting with basic assembly of your item. If the assembly requires more in depth construction such as; drilling, electrical wiring, etc., they would not be capable of performing these procedures. The carrier will not be authorized to move existing furniture or make any modifications to your home.

Expedited Shipping

If you need your item quickly, ask about our expedited shipping! Please call or email us before placing your order to inquire about expediting at additional cost.

Additional Considerations

Your tracking number may not show immediate movement online: Please allow 2-3 business days for tracking information to update. We occasionally send tracking when the label is created, and requires additional time to leave the warehouse.

Canceling an order or altering a shipping address once it is placed: Unfortunately, once your order is placed, we typically cannot alter or change the items on it. Please contact us immediately with any necessary changes and we will do our very best to assist you. It may be possible for an order to be modified or canceled before it is shipped, but if it is already in the transit process, we will discuss the options and fees with you that would apply. (Fees do apply for typos, mistakes, or misspellings in your shipping address that require changes to be made with the carrier.)

For made-to-order items, once the item is in production the order cannot be cancelled. Due to the nature of some of our items being specialty, hand-made or custom pieces, we simply cannot cancel the order after it has been placed. Please ensure that any questions you may have are answered prior to placing your order.

Wait times for back ordered items vary: The estimated dates vary per individual product. Whenever possible, we provide the expected restock date on the product page. If there isn't one listed, we would be happy to investigate for you!

Shipping outside the 48 contiguous states: We can ship some items to Hawaii and Alaska; please reach out to find out the cost for shipping, and to check out via phone with us. Otherwise, we don't have the capability to do so, but hope to offer this service soon!

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Though we are sure you will love the items you order from us, we understand that once in your home, it may not be right for your space. If that is the case, please let us know within 30 days of receiving your order. We will provide you with a Return Authorization number and return instructions as quickly as possible (typically within 72 hours). Please keep your original packaging; it is generally the only way to ship back your return.

Most items on our site are eligible for a return, with a few reasonable exceptions:

•Assembled and/or modified items

•Custom made or special order items

•Opened bedding materials

•Items deemed to be in used condition

•Items without the original packaging

Requesting a Return

You may select "Request Return" below to initiate your return, or from your account page, you can select "Request Return" next to the appropriate order. You can also request a return by calling us with your order number at (855) 416-3066 or emailing the request with your order number to info@hedgeapple.com . Our returns department is open Mon-Fri, 8 AM - 5 PM CST. Any requests received over the weekend will be responded to the following business day.

For your convenience, we have two options to choose from for your refund:

•You may elect to receive a refund back to your original payment method, however, your return will be met with a 10% restocking fee.

•Alternatively, we can offer store credit instead of a refund and we will waive the restocking fee altogether.

Depending on the item(s) in your order, the return shipping method might vary:

•For Ground Shipments (UPS/FedEx), we will supply you with a complimentary return shipping label. Please note that original shipping costs will be deducted from your refund.

•For Oversized or Freight Shipments (LTL/Truck), we will assist you with booking a carrier for the return of your order. You will be responsible for the return shipping costs and the amount will be deducted from your refund upon receipt of your order. Please note that original shipping costs will also be deducted from your refund.

If your item was incorrect or has a manufacturer defect, please let us know the issue when you request your return from us. We will have you email a photo of the product/issue and the label on the item so we can ensure the return is handled correctly. Incorrect item claims or missing item claims reported outside of 72 hours after arrival, could be denied.

Per-product color variations are normal. The settings on your monitor or device, product dye lot variances, and even your room's lighting can make an item look different than when you view the product online. Therefore, these variations are expected and will not be considered a defect. To minimize the potential for this outcome, please reach out and request a product swatch or additional images if you are ever unsure.

Request Return

Damages

In the unlikely event your item arrives damaged, please take photos of all damage to the packaging as well as the product, and let us know within 48 hours of receiving it. Specifically for freight shipments, you must note any and all damages on the paperwork with the driver at the time of delivery, for your claim to be accepted. Please carefully check your shipment for these issues before signing. If you notice damages after delivery has been completed, you must retain all packaging for inspection by the freight carrier. Without any indication of damages on the delivery form, we cannot guarantee your claim will be accepted.

Do not dispose of your packaging until a full inspection of your product has been completed and you're certain the item is in acceptable condition.

If damage to the product or packaging is visually noticeable upon delivery, please refuse the shipment with the driver, note any details on the carrier's paperwork and contact us immediately.

When you submit a damage claim, please let us know at that time if you would prefer a replacement or refund. We will work as hard as we can to resolve your issue in a timely manner. Please know that with freight shipped items, expediting replacements is typically not an option.

If your item arrives damaged, but you would like to keep it, we may be able to work with you to come to a mutually agreed-upon partial credit to keep the item as-is or have repaired. Let us know you would like to pursue this option when filing the claim.

Submit Claim

Refunds

Your returns are usually inspected within a week or two of receipt at the warehouse, so please be aware that it may take some time to hear back on the status of your return. Correctness and condition must be verified before a refund is given. We will notify you via email when your refund is issued. Refunds are issued back to the purchasing card and usually post in your account within 1-4 business days.

Please note that if your order was shipped with expedited shipping or an upgraded shipping method such as white glove, those outbound shipping charges will not be reimbursed at the time of refund.

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