Shadow Black Iron Console Table

Making It Easy to Get Your Beautiful Furnishings Home

At Model Home Accents, we offer flexible options to get your new furniture and décor where it needs to be. Choose the method that works best for you.

Online Orders - Shipping Options

Free Shipping: All online orders over $500Flat Rate Shipping: Orders under $500 - Only $39Store Pickup (Most Popular!): Free on all online and in-store purchases. No shipping or handling charges. Call to schedule your pickup.

Will Call Pickup & Home Delivery Hours

Friday & Saturday: 3:00 PM - 6:00 PM

White Glove Delivery Service

We offer professional in-home white glove delivery for all store purchases. Delivery cost is determined when you schedule your service.

Additional charges may apply for:

Large or bulky items

Two-story placement or stair carries

Special delivery requirements

All delivery fees will be confirmed when you schedule your appointment.

Call Customer Service for a quote: 916.409.7777

How White Glove Delivery Works

Notification: You will receive an email when your items are ready

Scheduling: Our delivery partner will contact you by phone and email to arrange your delivery date and time (two-hour window provided)

Delivery Days: Weekly on Thursdays and Fridays, 11:00 AM - 5:00 PM

Important Delivery Requirements:

Someone 18+ must be present to accept delivery

Inform the carrier of access restrictions (gated community, elevator, stairs, etc.)

Share any special instructions to ensure smooth delivery

Inspection Guidelines In-Store Purchases:

Inspect at time of delivery or pickup. Please carefully examine all merchandise while at our store or while the delivery partner is at your residence. This allows us to address concerns immediately.

Online Purchases:

What is Included: Threshold delivery to the first dry area of your home. White Glove service is not included.

Upon Delivery:

Inspect all items carefully before signing

Note any damage or issues on the Proof of Delivery

Contact us within 3 business days if problems are found

We will provide a link to submit your claim online for replacement

Replacement Process

We make this easy:

Send us photos of the issue

We will work with our supplier to document and request replacement

Once the replacement arrives at our warehouse, we will schedule redelivery at no additional charge

What qualifies for replacement: Defects or damage identified during inspection at pickup or delivery.

Important Policies

Order Refusals: Refusing delivery without prior authorization may result in return or redelivery charges.

Returns & Exchanges: For local in-home delivery, once you have left our location or our delivery partner has left your residence, we cannot accept returns or exchanges. Please inspect carefully!

Questions About Your Order?

Our Customer Service team is here to help with item availability, delivery scheduling, or any concerns.

Phone: 916.409.7777

Store Location:

Model Home Accents

20 Main Ave, Suite 1

Sacramento-Natomas, CA 95838

Showroom Hours:

Open: Friday - Saturday (no appointment needed)

By Appointment: Tuesday - Thursday

Closed: Sunday & Monday

Thank you for choosing Model Home Accents for your home furnishing needs. We’re excited to help you create the beautiful space you deserve!

Live Beautiful. Affordable Beauty at Model Home Accents.

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Our Commitment to You

At Model Home Accents, we’re dedicated to providing you with beautiful, quality furnishings for your home. We want you to love every piece you purchase, which is why we’ve outlined our policy clearly below to help ensure a smooth experience.

Understanding Our Sales Policy

All sales are final, and we do not offer refunds. However, we absolutely want you to receive your furniture in perfect condition. We’re here to help with exchanges for any damaged or defective merchandise according to the guidelines below.

Store Pickup

Please Inspect Before You Leave

We ask that you carefully inspect all merchandise at the time of pickup while you’re still at our store. This gives us the opportunity to address any concerns immediately.

What qualifies for exchange: Defects and damaged merchandise identified during your inspection at pickup can be replaced or re-ordered.

Please note: Once you’ve left our location, we’re unable to accept returns or exchanges, so taking a few minutes to inspect your items helps protect your purchase.

In-Home Delivery Service

This applies to: Furniture, Oversized Mirrors, Oversized Wall Decor, and Custom Orders

What to Do When Your Delivery Arrives

We know you’re excited to get your new pieces set up! Before the delivery team leaves, please take a moment to:

Check each item carefully while the delivery driver is still present—look for any defects or damage.

Let the driver know immediately if you spot any issues. Reporting problems on the spot helps us resolve them quickly.

Take photos of any damaged items from multiple angles and email them to support@modelhomeaccents.com as soon as you can.

Keep all packaging materials including boxes, packing materials, and your packing slip. We’ll need these for the return process.

How We Handle Replacements

We want to make this process as easy as possible for you. Here’s what happens next:

•We’ll review the photos you send us

•We’ll work with our supplier to document the issue and request a replacement

•Once your replacement arrives at our warehouse, we’ll schedule a redelivery to your home at no additional charge to you

A Few Important Details

Delivery fees: The original delivery and handling charges are non-refundable, but we’ll cover the cost of redelivering your replacement items.

Return shipping: Please pack items carefully for return. Unfortunately, we cannot replace items that are damaged during the return trip to our warehouse, so secure packaging is important.

Replacements, not refunds: We exchange damaged or defective items rather than offering refunds, ensuring you get the beautiful pieces you originally selected.

We’re Here to Help

We understand that dealing with damaged merchandise is frustrating, and we’re committed to making it right. If you have any questions about our exchange policy or need assistance, please don’t hesitate to reach out:

Email: support@modelhomeaccents.com

Visit Us: Model Home Accents, 20 Main Ave, Suite 1, Sac-Natomas, CA 95838

While we do our best to accommodate exchanges under these terms, Model Home Accents reserves the right to modify this policy as needed. We appreciate your understanding and look forward to helping you create the beautiful home you deserve.

Contact - Model Home Accents - Checkout