Serenity Ring

We are committed to making your shipping experience smooth and eco-friendly, worldwide. This shipping policy explains how we handle orders, shipping methods, rates, and estimated delivery items.

Order Confirmation

After you place an order, you will receive an email with your purchase details. Please check it to ensure everything is correct.

Order Processing

Our team works hard to get your order ready, usually within 1-2 working days.

Tracking Information

We will provide you a tracking number that you can use on our website to track the progress of your shipment once your order is shipped.

The carrier will also stay in touch through email or SMS to keep you posted until your package safely reaches your home. Keep an eye on it for updates.

Carriers

We partner with reliable shipping providers such as UPS, FedEx, DHL, and trusted local carriers in your region. This way, your order is delivered safely, quickly, and with the best option based on your location and the items you purchase.

Delivery Times:

We want you to enjoy your item as soon as possible. Here is when you can usually expect it:

🇺🇸 USA: 3-5 working days

🇪🇺 Europe: 3-5 working days

🇬🇧 UK: 3-5 working days

🇨🇦 Canada: 3-5 working days

🇦🇺 Australia: 4-5 working days

🌍 Rest of the world: 5-7 working days

*Please remember that these are estimates and may be influenced by unexpected delays or during busy periods.

Delivery times exclude customs clearance delays and any other delays caused in circumstances that are outside our control.

International Shipping

We offer free worldwide shipping to every country. Whether you’re in the USA, Europe, or across the globe, we make sure your order arrives safely and on time.

Import Duties

All customs duties and applicable taxes are included in the price shown on our website. The amount you see at checkout is the final total, with no extra charges upon delivery.

Package Loss

If, by chance, your package is lost or stolen while in transit (though it happens rarely), contact our customer service team immediately.

We will start a case with the shipping courier and, if necessary, we arrange to send you a replacement.

Uncollected Goods

If an order is not collected at the pickup point and it has been returned to us, you can either pay for reshipment or receive a refund minus the shipping costs previously covered by us.

If you have any questions or concerns about our shipping policy, contact us or speak with a personal advisor.

Last Updated: September 2025

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This policy is designed to make your experience with us simple. If you ever need to return, exchange something, get a refund or cancel your order, do not worry – we have outlined everything for you below.

After reading, you will have a clear understanding of the whole process. Keeping things simple for you - that is our goal.

What makes my jewelry returnable?

You may return your jewelry within 30-days of receiving it. To be eligible for a return, the following conditions must be met:

•The item must be unused, and in the same condition as when you received it.

•The original packaging, including all tags and labels, must be undamaged.

•Proof of purchase, such as the order number, must be provided.

Item(s) you cannot return:

You cannot return:

•Personalized jewelry (e.g., with engraving)

•Earrings (for hygiene reasons)

•Sale/clearance items

How can I Return?

To start a return, do this:

Contact us within 30-days of getting your jewelry.

•Pack the item securely in the original box to prevent damage during shipping.

•Return the item using a trackable shipping method. Remember, you pay for return shipping.

Exchanges:

If you wish to exchange it for another item(s), please contact us within 30-days of receiving the item(s).

For the exchange, the item(s) should retain all its tags and packaging and remain in its original condition.

When returning the unworn item(s) with tags and packaging, you are responsible for covering the return shipping costs.

Refunds:

Once we receive and inspect your returned item , we will process your refund within 1-3 working days using your original payment method.

After we process your refund it may take up to 7 working days for the amount to appear in your account due to bank processing time.

Please remember that the refund will reflect restocking fee.

Address issues

We are not liable for any failed deliveries caused by incorrect address information. In such cases, a refund cannot be issued.

However, we can offer a reshipment if you wish once the item has been returned us by the courier, but you will need to cover the associated shipping costs.

Returned items with damaged packaging

We do not offer refunds for items returned with damaged packaging. If an item is returned with damaged packaging, we can send it back to you upon request. For any questions, please contact our customer service team.

Where can I return my order to?

Always contact us before returning an item. We will provide you with the correct return address and all necessary details based on your region.

Can I cancel my order?

Once an order is placed, it cannot be canceled. However, you can use our return policy after receiving your order.

Please note that personalized items, earrings and sale/clearance items are non-refundable.

If you have any questions or need further assistance regarding our policy contact our customer service team.

Last Updated: April 2024

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