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Backorders

Due to the increased demand for homeschool materials, some products may be backordered. These items will be listed on your packing list when you receive your order or you can view the list of all products backordered here . You may order any of the items listed now. We plan to ship these items starting on their "Expected Availability" date.

If your backordered items are used within the first 3 weeks of your curriculum we will ship them out as soon as we receive them. If you have multiple other items on backorder we will ship them when all of the items have arrived in house.

Shipping Timelines

We strive to ship out orders as quickly as possible. Orders usually ship within 2-3 BUSINESS DAYS from the time we receive your order. During promotions, holidays, at the end of each month and during the summer months, shipments may be delayed slightly due to high order volumes. We will update this page with estimated ship times accordingly and send an email with tracking information as soon as your order ships.

Orders are currently shipping from our warehouse within 2-3 BUSINESS DAYS from the time we receive your order.

US Shipping (to the lower 48 states)

Free Shipping

You can get free shipping to the contiguous continental states if:

•Your order of $75 or more qualifies for Media Mail shipping

•Your order is over $250 (you get trackable shipping)

•You are a SonlightCaresTM Member and your order is $50 or more.

Free shopping gives you:

Fast, trackable shipping.

•Your package arrives within 3-10 business days after your order leaves the Sonlight warehouse.

History / Bible / Literature customers get this free service for a full year. Heirloom members get free shipping for life ! See the other benefits of Sonlight.

If your order does not qualify for free shipping

$7.50 Media Mail is available for qualifying items under $75.

$10 trackable shipping is available for orders under $250.

Other Options can be arranged. Contact us to setup a specific alternative service you would like to pay for.

Notes About Media Mail Shipping

•Allow up to 2 weeks for delivery.

What if I have items that do not qualify for Media Mail?You can upgrade to standard trackable shipping for $10. You will not save money (or time) by splitting your order and placing one order with free Media Mail and one order with trackable shipping.

What if I want Media Mail, but I also want a catalog with my order?Unfortunately, we cannot ship Sonlight catalogs via Media Mail. Instead, place your order without a catalog and then request a catalog here . We will ship your order via Media Mail and send you a catalog for free.

Notes About FedEx Shipping

FedEx® requires a street address (no PO Box) and a phone number.

AK, HI, APO/FPO and Shipping to US Territories

Orders of $75 or more may qualify for free Media Mail shipping!

All the items in your order must qualify for Media Mail .

Notes About Media Mail Shipping

•Allow 4-6 weeks for delivery.

What if my order is under $75?You can pay $7.50 for Media Mail shipping (if your items qualify for Media Mail ). Or add additional qualifying items to make it reach $75 for free Media Mail shipping.

What if I want Media Mail, but I also want a catalog with my order?Unfortunately, we cannot ship Sonlight catalogs via Media Mail. If your order qualifies for Media Mail , please do not check "add a catalog to my order" at checkout. Instead, place your order without a catalog and then request a catalog here . We will ship your order via Media Mail and send you a catalog for free.

Other Shipping Options

You may choose FedEx shipping to AK/HI or USPS shipping to APO/FPO.

Notes About FedEx® Shipping

FedEx® requires a street address (no PO Box) and a phone number.

International Shipping (including Canada)

•Sonlight ships internationally via FedEx or UPS at discounted rates.

•Delivery generally takes 3-5 business days, plus any time in Customs.

•FedEx® and UPS® require a street address (no PO Box) and a phone number.

•If your international order contains backordered items, Sonlight will typically hold your order for up to four weeks in order to ship all possible materials together.

•Please be aware of shipping limitations on orders sent to your country. You are responsible for all duties, taxes, brokerage fees, and other charges required for delivery in the country of destination.

•Incorrect address or address without a phone number can result in your package being held up in customs, resulting in additional delays and charges. Please be sure that the address you give is accurate for delivery within your country.

Drop-Shipped Items

We special order a few items--such as less common Rosetta Stone® packages--as needed. You still get all the benefits of ordering through us, but it takes an additional 10 business days for your items to ship.

FAQs

Which items qualify for Media Mail shipping?

The following items generally qualify for Media Mail:

•Books

•Instructor's Guides

•CDs

•DVDs

•Computer programs

•Extra Activity sheets and other stacks of paper

•Binders (if you also order an Instructor's Guide)

These items do NOT qualify for Media Mail:

•The Sonlight Catalog

•Science supply kits and components

•Non-media resources such as microscopes, the markable map, art supplies, puzzles, etc.

•Math kits and components

•Handwriting supplies/manipulatives such as the chalk board, chalk, foam mat, etc.

•Instruments

•Binders (if ordered alone)

•Free Gifts

Please note: The United States Postal Service maintains these rules for Media Mail. Unfortunately, Sonlight cannot make exceptions to what we can ship via Media Mail. If you have any questions, please contact us .

When you start the check-out process, your shopping cart will let you know if you order qualifies for Media Mail. If you cannot choose the Media Mail option when you check out, your order does not qualify for it (either because your order is over $250 and receives free trackable shipping, or because your order contains one or more items that we are not allowed to ship Media Mail).

Is my shipment insured against theft or damage?

Sonlight Curriculum, Ltd. insures items against damage or theft during transit when shipped via trackable shipping anywhere in the world. We do not insure Postal Service (e.g., Media Mail) deliveries unless you specifically request and pay for the service. Though we don't often ship via UPS, we do insure items against damage or theft during transit when shipping via UPS.

What Import Restrictions are there for Sonlight products?

Restrictions on biologically active items to Australia, Anguilla, New Zealand, Mexico and South Africa: Due to import restrictions on biologically active items (soil, seeds, yeast, etc.), Sonlight cannot ship certain science supply kits to certain countries. Here is a list of those items, plus the countries we may not ship them to:

Kindergarten Science Supplies Kit (#KSK)—Anguilla, Australia, New Zealand, Mexico, and South Africa

Science Supplies Kit A (#1SK)—Anguilla, Australia, Mexico, and New Zealand

Science Supplies Kit B (#2SK)—Russia

Science Supplies Kit C (#3SK)—Anguilla, Australia, Mexico, and New Zealand

Science Supplies Kit D (#4SK)—Anguilla, Australia, Mexico, and New Zealand

Microscopy Science Supplies Kit E (#ESKM)—Australia, New Zealand and South Africa

Science Supplies Kit G (#GSK)—Australia, New Zealand and South Africa

Science Supplies Kit 150 (#150-35)—Australia, New Zealand and South Africa

Microscopy Supplies Kit (#250-25)—Mexico and Turkey

Advanced Dissection Kit with Specimens (#250-30)—Australia, Mexico, New Zealand and South Africa

Chemistry Supplies Kit (#350-15)—Mexico

Berean Chemistry Science Supply Kit (#355-05)—Mexico

Slide Set with Blood Type Kit (#550-15)—Mexico

Advanced Biology Dissection Animals & Trays (#550-16)—Australia, New Zealand and South Africa

Extra Dissection Animals & Trays for Additional Student (#SS122)—Australia, Mexico, New Zealand and South Africa

Laboratory Equipment: Advanced Chemistry in Creation (#SS700)—Mexico

If you live in one of these countries, you will have to find equivalent items locally. If you order a package containing restricted items, we will remove those items from your package and reduce your cost accordingly.

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Sonlight Returns

We want to make sure you get what is right for you and your family. Returning items that don't work for your family should be easy and stress-free. That's why we've made it easy to return items and take advantage of Sonlight's unmatched one-year money back guarantee .

Love to Learn, Love to Teach™ Guarantee

Buy any complete Sonlight History / Bible / Literature program or All-Subjects Package, and the Love to Learn, Love to Teach™ Guarantee is yours. Or create your own complete program by combining any History / Bible / Literature with any math, language arts, and science programs (one each per History / Bible / Literature), on one order… you’re still covered.

Take up to one year to actually use the first half (18 weeks) of your eligible program(s). Then if you don’t love it ... if you aren’t convinced Sonlight makes homeschooling a pleasure for you and your kids, please return your program—the entire package, used books and all. We’ll give you a full refund of your purchase price.

This unmatched one-year Love to Learn, Love to Teach™ Guarantee includes the following provisions:

•One year from date of purchase

•Does not include shipping

•Materials scheduled after Week 18 must be unused & resalable (as explained in the 6-Month Return Policy)

Review complete details for Sonlight's Love to Learn, Love to TeachTM guarantee here .

6-Month Return Policy

Find out if you qualify for our Love to Learn, Love to Teach™ Guarantee . If not, the 6-Month Return Policy:

•Applies to individual items and single subject packages (such as History, Bible, Reader, Read-Aloud, Language Arts, Science, Math, and similar packages).

•Items must be returned in unused, resalable condition (i.e. no label stickers, not marked in nor on, binding unbroken, cover and pages unbent, and not scuffed, defaced nor worn; computer software must be unopened). Note: Some digital products are not returnable once downloaded.

•You will receive a refund of your purchase price less a 10% handling fee for items returned in a resalable condition (does not include return shipping expenses).

•Materials returned after six months or received by us in non-resalable condition will not receive a refund nor will we return these materials to you.

*Additional Note: If you're owed a refund but are still paying on your account, the refund amount will be applied to what you owe and the balance refunded to you.*

Learn how to return products here.

30-Day Return Policy

Many of our products come with an unconditional 30-day guarantee. This means you can actually use the product within a 30-day window and still return it if you are not completely satisfied. Products included under this policy include Rosetta Stone, CompuScholar, SQUILT, Professor Teaches, VideoText, Piano Prodigy, Kids Cook Real Food eCourse , and Sonlight Online Instructor's Guides. Note: if you purchase any of these products and you’ve qualified for our Love to Learn, Love to Teach™ guarantee, you may return these products under those guidelines.

Sonlight's 9-Week Curriculum Packages are covered under a 30-day guarantee, but items must be returned in unused, resaleable condition (i.e. no label stickers, not marked in nor on, binding unbroken, cover and pages unbent, and not scuffed, defaced nor worn; computer software must be unopened).

You will receive a refund of your purchase price less a 10% handling fee for items returned in a resalable condition (does not include return shipping expenses).

Materials returned after 30-days or received by us in non-resalable condition will not receive a refund nor will we return these materials to you.

*Additional Note: If you're owed a refund but are still paying on your account, the refund amount will be applied to what you owe and the balance refunded to you.*

Learn how to return products here.

Digital Return Policy

A few of our digital products are not eligible for return or not returnable once downloaded. These will be indicated on the product page before purchasing or in the list below.

The following products are not eligible for return once downloaded:

•Sonlight’s Digital Memory Book

•Digital Instructor’s Guides

•Thinkwell Public Speaking (online subscription)

The following digital products come with a 30-day money-back guarantee from the date of purchase. Please contact us before returning, as you can need to deactivate your software prior to a return authorization.

•Rosetta Stone

SQUILT

•Piano Prodigy (regular and holiday editions)

•Kids Cook Real Food eCourse

•CompuScholar

•VideoText

•Professor Teaches

•Math-U-See Digital Packs

•Sonlight Online Instructor's Guides

Learn how to return products here.

Warehouse Sale and Clearance

Everything Sold As-Is

These products are deeply discounted. All sales are final, sold as-is, and are non-refundable. (Of course, if something reaches you that is truly defective and unusable, let us know and we will make it right.)

Damaged Items

If your shipment suffers any shortages, damages, etc., you must report them to us within THREE MONTHS of receipt to receive any credit.

If you return any materials, we guarantee within 10 BUSINESS DAYS of receiving your materials to transmit the appropriate credit to your credit card issuer or, if you paid via electronic or paper check, to place a refund check in the mail to you.

NOTE: Due to credit card agency policies, we are unable to grant requests for processing credit card refunds to new or different sources; for instance, we cannot apply credit to a different card from the one you used when you placed your order.

Additional Note: If you're owed a refund but are still paying on your account, the refund amount will be applied to what you owe and the balance refunded to you.

Cancellations and Changes

If you request us to cancel or change an order (including those with a payment plan option) after it has been accepted into our system, and if we are able physically to accommodate your request, we will charge you a handling fee of 5% of the value of the change request or $10, whichever is greater.

If you refuse delivery of an order you placed, you will incur a handling fee of 10% of your order total or $10, whichever is greater. We cannot make any changes to an order, including the payment plan option, once it has been shipped from our warehouse.

Exchanges

Currently, our system cannot process exchanges on orders currently paying on a Payment Plan.

Warranties

•Sonlight Curriculum, Ltd., makes no warranties of any kind concerning the fitness of its materials to meet any educational or legal requirements. The responsibility for meeting practical and legal educational requirements rests solely with the consumer.

•We strongly urge our customers to invest the time necessary to become familiar with the controlling laws concerning home education in their community. Information on this subject can be found on the web at http://www.hslda.org/ .

•Sonlight Curriculum, Ltd., does not, and does not claim to, have control over the content or advertising practices contained in the books, magazines, periodicals, or other printed and electronic materials that are not created by Sonlight Curriculum, Ltd., but are used or referenced in our programs. Sonlight Curriculum, Ltd., does not necessarily endorse or condone the content or advertising practices of other publishers.

The best way to find out if Sonlight is approved for homeschool in your state is to call your State Board of Education. We strongly urge our customers to invest the time necessary to become familiar with the controlling laws concerning home education in their community. Information on this subject can be found on the web at www.hslda.org .

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