Sendero Rancho Waxed Jacket

Overall Shipping

We offer complimentary standard shipping on all new purchase orders over $150. Orders will be processed within 1-3 business days of placing your order. All our shipping rates are based on CAD.

Shipping within Canada

Canada Post

Standard 3-5 business days

Over $150

Free

Under $150

$30

Shipping to USA

FedEx

3-10 business days

Over $350

Free

Under $350

$60

Shipping to International

International shipping rates depend on the items in your order. Most products ship at a flat rate; select items (such as boots) are shipped using carrier-calculated rates based on package weight and size. Your applicable rate will be shown at checkout.

FedEx

3-10 business days

Flat rate (select products)

$70 CAD

Calculated rate (weight/size-based products)

Varies, shown at checkout

The shipping time frames listed above are estimates and your order may sometimes arrive sooner or take longer as delays can be caused due to uncontrollable reasons.

Please note that we do not ship to P.O. Boxes.

Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. You may follow the link in the email to check the estimated arrival of your order.

Canada

Sales taxes will be charged at the applicable federal and provincial rates of the province to which the order is being shipped. You will not be subject to any duties upon delivery.

International shipping

Duties and taxes are not included under the price of the item, your order will be shipped DDU (Delivered Duty Unpaid) and may incur duties, fees and import taxes upon delivery. This charge is ultimately determined by your local customs authority. Payment of these is necessary to release your order from customs. For more information, please consult your local customs office. Please note, any refused or unclaimed international orders will not be eligible for refund.

* Excludes repairs

Contact - Alberta Boot - Checkout

To initiate a return or exchange, the following conditions must be met:

•Items must be purchased in one of our stores or through our official website, and be unused/unworn (where applicable) in good condition with original tags/packaging and proof of purchase.

•Refunds and exchanges on unused, regularly priced items are accepted within 30 days of the date of receipt/purchase.

•Refunds are issued to the original method of payment.

Gift certificates/gift cards and final-sale items are non-refundable and cannot be returned or exchanged.

•Refunds or exchanges are not permitted after the allowed return period.

HOW TO RETURN AN ITEM

Items can be returned either in-store or by mail. If you prefer to return an item by mail, please follow these steps:

Email us at sales@albertaboot.com to request a return.

Include your order or transaction number and the reason for the return in your email.

Once your request is approved, ship the item to our flagship store at the following address:

Alberta Boot Company

121 10 Ave SE

Calgary, AB T2G 0V8

Canada

Once we receive your item, we will inspect it to confirm its condition and eligibility for a refund. If approved, your refund will be automatically issued to your original method of payment.

Please note:

Refund processing may take 3–5 business days depending on your card issuer or payment provider.

Original shipping fees are non-refundable.

Return shipping costs are the responsibility of the customer, except in cases involving warranty issues.

We are unable to refund customs or import fees, as these are collected by your country’s tax authority.

DAMAGE AND WARRANTY

At Alberta Boot Company, we stand behind the craftsmanship and quality of our products. All Alberta Boot Company items are covered by a 180-day limited warranty from the date of purchase, protecting against defects in materials and workmanship.

If a product fails under normal use within this period, we will, at our sole discretion, repair or replace the affected item or components free of charge. You will, however, be responsible for any shipping or transportation costs associated with the return. Replacement items may be either new or refurbished, depending on availability.

Important Notes :

This warranty applies only to Alberta Boot Company branded products. For non-Alberta Boot Company products (e.g., accessories or third-party items), please inspect your order upon receipt. If there is any damage or defect, contact us immediately, and we will assess the issue and work to make it right.

EXCEPTIONS/NON-REFUNDABLE ITEMSThe following items are final sale and not eligible for return or exchange:

•Custom products, including special orders and personalized items

•Gift cards and gift certificates

•Hygiene-related items, such as bodysuits and soaps

•Discounted/Sale items

CONTACT US

For any question, you can contact us at sales@albertaboot.com or +1- (403) 263-4623

Contact - Alberta Boot - Checkout