Seashell 5-Piece Dining Set

TERMS FOR DELIVERY OF MERCHANDISE

Retreat Home Furniture represents that all merchandise will be delivered in a condition which meets the standards set by the manufacturer (unless sold in an "as- is" condition), and that Retreat Home Furniture will assist the buyer in obtaining any remedies available in a manufacturer's warranty, or an extended warranty, service contract or protection plan.

Merchandise marked "as-is" is sold with all faults and without any warranty. No return, refund, repair, or replacement is available for "as-is" sales.

If a scheduled delivery is canceled, refused, or no one over 18 years is available to accept and sign for delivery, a redelivery fee equal to the original fee will be charged.

Please note the dimensions of the merchandise you have ordered and make sure everything will fit and can be delivered using the entry doors and passages in your house. If the merchandise is returned or canceled because it does not fit or cannot be delivered due to inadequate access or due to potential damage to the merchandise or the house, or potential injury to persons, a restocking fee, equal to the original delivery fee, will be charged. Delivery charges will not be refunded.

If you pick up merchandise at our store, inspect the merchandise carefully. Any damage or defect are the responsibility of the buyer after Retreat Home Furniture releases the merchandise.

Merchandise marked "as-is" is sold with all faults and without any warranty. No return, refund, repair, or replacement is available for "as-is" sales.

DAMAGE

Carefully and thoroughly inspect each item before signing for delivery. If there is a problem, notify the driver. If the delivery crew can correct the problem, it will be taken care of immediately; otherwise, return the defective item to Retreat Home Furniture and note the problem on the driver's copy of the sales contract. At the discretion of Retreat Home Furniture, the item will be restored, repaired, or replaced and redelivered to you at no charge.

WHITE GLOVE HOME DELIVERY

Please have the area in your home free and clear of obstructions and ready for delivery. For reasons of liability and schedule limitations delivery teams will not move existing furniture, rugs, accessories, connect or disconnect electrical equipment, or hang mirrors or wall art.

Area rugs and pad will be delivered to your home. Delivery teams will not unroll and place the pad and rug on the floor unless the area is free and clear of all obstructions. Delivery teams will not cut rug pads in your home. Only furniture delivered at the same time as your rug will be placed on the rug.

Every practical attempt will be made to position your furniture as you would like. However, if delivery to the desired area involves limited maneuverability because of narrow halls, doorways, stairwells, etc., Retreat Home Furniture, the carrier, and the delivery personnel will not be responsible for damage that might occur to your home or furnishings. If two people cannot reasonably move the item to the desired area, delivery will be made to an accessible area. If the merchandise is returned or canceled because it does not fit or cannot be delivered due to inadequate access or due to potential damage to the merchandise or your home, or potential injury to persons, the delivery charges will not be refunded.

For reasons of liability and schedule limitations, delivery teams will not haul off used furniture or take used furniture to any other location (donation centers, neighbors...etc). Disposal of used furniture is the buyer's responsibility.

Retreat Home Furniture (but not third-party carriers) will remove old mattress as a courtesy when delivering a new mattress. This service must be requested in advance. The old mattress must be in a sanitary condition. Delivery teams reserve the right to not remove any mattress that is not sanitary.

GARAGE DROP DELIVERY POLICY

One delivery professional will drop-off to your curb, driveway, or garage. The customer is responsible for assembly and final placement in the home. Items are in original packing material. A two-hour delivery window will be provided the day before delivery.

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At Retreat Home Furniture, we want you to love your purchase. Our policies are designed to make your experience as smooth and reassuring as possible.

30 Day - Furniture and Décor

We offer a 30-day "Rest Assured Guarantee" on most furniture and decor items. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund, minus any original delivery fees.

To qualify for a refund, the merchandise must be accompanied by the original receipt and be in its original, unused condition. We reserve the right to inspect all returned items before issuing credit and may refuse returns for items damaged or misused by the client.

Exclusions to this guarantee include:

•Items marked "As-Is," "Final Sale," or "Clearance"

•Special order items

Clearance and "As-Is" items are final sale once possession is taken, with no refunds or exchanges.

Special order merchandise, defined as custom-ordered items, will incur a 50% fee if canceled before possession, and sales are final once possession is taken with no refunds or exchanges.

120 Day – Mattresses

Sleep soundly with our 120-Night Mattress Guarantee, available when you purchase a mattress with a qualifying mattress protector. We recommend sleeping on your new mattress for at least 30 nights to fully adjust.

If, within 120 days, you're not happy with the comfort, size, or height, you can return the product for store credit or a one-time mattress reselection and delivery.

The returned mattress must be in its original condition.

Exclusions for mattress returns include:

•Special order sizes (Full XL & California King)

•Adjustable power bases

•"Top-of-Bed" items (sheets, comforters, pillows, protectors)

Receiving Your Merchandise

Retreat Home Furniture offers In Store Pick Up and Home Delivery. Click here to learn more.

Handling Damage (At Time Of Delivery)

We ask that you inspect your home and product carefully at the time of delivery. Any damage to your home or product must be reported to Retreat Home Furniture within 5 days of delivery.

We reserve the right to inspect any reported damage. Service may be denied if it's discovered that the damage occurred after delivery. Retreat Home Furniture will either repair or replace the damaged item or component at our discretion.

Missing Parts & Manufacturer Defects (Product Warranty Claims)

We carefully inspect all items before shipment. In the rare instance that your furniture arrives with a missing part or a manufacturer defect, please notify us within 5 days of delivery.

Missing Parts: For items arriving with missing components, we're committed to a swift resolution. We will ship the necessary replacement parts to you promptly, and all shipping costs for these replacement parts will be covered by Retreat Home Furniture. Our goal is to ensure you receive your complete order without unnecessary delays. However, should you choose to return an item that is missing parts instead of waiting for the replacement components, the cost of return shipping will be your responsibility.

Manufacturer Defects: Should a manufacturer defect be identified, we will help facilitate service based on the terms and conditions of the manufacturer’s warranty. Retreat Home Furniture reserves the right to inspect all warranty claims and will decide to repair or replace defective merchandise at our discretion – no refunds are typically provided for manufacturer defects.

Retreat Home Furniture will provide service for missing parts and manufacturer defects within our delivery areas. For the first 90 days, this service is provided at no charge. After 90 days of the product being in your home, inspection fees, delivery fees, and technician labor costs may apply.

For items outside of the manufacturer’s warranty, Retreat will provide a technician referral in your area if we are not able to service.

Please note: All “As-Is” merchandise sales are final, and manufacturer warranties do not apply to these items. We encourage you to refer to any manufacturer’s documentation pertaining to their warranty, care instructions, and terms of use.

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