Sea Creatures Mobile

SHIPPING AND IN STORE PICK UP

Domestic Shipping

We try our best to ship items within 1 business day of purchase, but it can take up to 5 business days during very busy times. You will receive tracking information after the package has shipped. If you need your package quickly, we prioritize shipments with upgraded “Priority Shipping”. They will be shipped within one business day even in the busiest times Shipping times on each shipping option are just estimates and are calculated from the day we ship the item, not the day you place the order.

The customer is responsible for all shipping fees (unless otherwise noted at purchase) and they cannot be refunded with a return or exchange.

We will provide tracking information, but are not responsible for packages that are lost or stolen. In the event a package is lost or stolen, the customer is responsible for filing a claim with the carrier.

Shipping to Alaska Hawaii and Puerto Rico

We are happy to ship to Alaska, Hawaii, Puerto Rico and other US territories and Military bases, however we may need to charge extra shipping on these orders and will contact you if this is the case.

International Shipping

We do not ship internationally.

In-store pick up

We no longer offer an in-store pick-up option from the site. However if you would like to place an order for pick up from the Saint Paul shop or our Williamsburg Brooklyn Warehouse please email us at store@fairplayprojects.com and we'll figure something out.

Damaged or defective items

If you have received a damaged or inaccurate item, please contact us within 5 days and we will send you a pre-paid shipping label for a return to us. We will refund you or send a replacement item as quickly as we can.

Returns + exchanges

Contact - Fair Play Projects - Checkout

RETURNS + EXCHANGES

All discounted and sale items are final sale however we are happy to accept returns and exchanges for all other new, unused merchandise. Candy and any food items are also final sale.

In-Store Purchases -

We accept returns for in-store purchases within 2 weeks of purchase date for exchange or store credit only. Items must be in new, unused condition with original packaging intact. We do not require a receipt for returns, but may ask some identifying questions to match your return with the correct transaction.

Gift Returns -

If you received an item from our store as a gift, you may exchange it or return it for store credit within 30 days of the purchase date. Gift returns are for store credit or exchange only.

Online Purchases-

We accept returns for online purchases . To make a return or exchange, please contact us within 10 days of delivery. Items must be in new, unused condition with original packaging intact and in the same condition that you received them. We will process the return, and refund the purchase amount via the original payment, method as soon as we receive the items and have confirmed that they are in re-sale condition.

You are responsible for return shipping and the original shipping fee (if there was one) will not be refunded. We are not liable for the loss of the returned item in transit. We recommend sending your package with a trackable service.

Defective Items -

If you have received a damaged or inaccurate item, please contact us within 5 days and we will send you a pre-paid shipping label for a return to us. We will refund you or send a replacement item as quickly as we can.

Contact - Fair Play Projects - Checkout