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We aim to process and ship your order as quickly as possible. All orders are processed within 1 to 2 business days. Once your order ships, you’ll receive a tracking number via email. Click here to Track Your Order .

Estimated Delivery Times

Switzerland, France, Belgium: 4–6 business days

Denmark, Norway, Germany, Austria, the Netherlands, Spain: 5–8 business days

Sweden, Finland, Portugal, Italy, Poland, Czech Republic, Croatia, Cyprus, Greece, Hungary, Slovenia, Romania, Luxembourg, Ireland, United States: 6–10 business days

📦 Please note: During busy periods (such as holidays or promotions), delivery may take a little longer than usual.Address changes or cancellations can only be requested within 12 hours of placing your order. After this window, your order has entered processing and can no longer be changed.

Questions about your order? Feel free to contact us at support@digidispo.shop. 🇪🇺 Please note: While we ship to most European countries without additional customs charges, customers in special territories* or non-EU countries may be charged customs or import fees upon delivery.

* Canary Islands, Ceuta, Melilla, Azores, Madeira, Åland Islands, Overseas French territories (including but not limited to Guadeloupe, Martinique, Réunion, French Guiana, Mayotte, Saint Martin, Saint Barthélemy),

Non-EU EEA countries: Switzerland, Norway, Iceland, Liechtenstein

Customs authorities determine these fees independently, and DigiDispo has no control over them. We recommend checking with your local customs office if you are unsure.

Lost, Missing, or Undelivered Packages

We want every order to reach you. If something goes wrong in transit, here's how we handle it — and how quickly to reach out so we can help effectively.

If your order hasn't arrived

If tracking has not shown delivery within the estimated delivery window, please contact us at support@digidispo.shop within 30 days of the estimated delivery date, so we can open a trace investigation with the carrier. Carriers and fulfilment partners are generally unable to trace a shipment once this period has passed, which can limit our ability to resolve the issue — so the sooner you reach out, the better the outcome we can achieve for you.

If tracking shows "delivered" but you haven't received it

If tracking shows your order was delivered to the address you provided at checkout but it isn't in your hands, please contact us within 7 days of the delivery date. Before you do, it helps to:

•Check with household members, neighbours, or building reception

•Look in safe spots where carriers commonly leave parcels

•Confirm the delivery address on your order was complete and correct

A carrier's "delivered" scan to your provided address serves as confirmation that the order reached its destination. In these cases we'll support you by sharing tracking details and any available proof of delivery so you can follow up with the carrier, who is best placed to locate a parcel scanned as delivered. Where a package is confirmed delivered to the correct address, we're unable to refund or replace it for a loss or theft that happens after delivery, as this falls outside our control.

Delivery problems caused by address details

Please make sure your shipping address is complete and correct at checkout, including any apartment, floor, or unit number. If you spot a mistake, you must request an address change or cancellation within 12 hours of placing your order (see above).

Where a delivery fails, is returned, or is lost because the address provided at checkout was incorrect or incomplete, and no correction was requested within 12 hours of placing the order, we are not responsible for the failed delivery and are unable to offer a refund or replacement.

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At DigiDispo, we care about your experience and want you to be happy with your purchase. That’s why we offer a 30-day Money-Back Guarantee.

You have the right to return your order within 30 days of delivery. How your refund is calculated depends on when you return:

Within 14 days of delivery: full refund, free of charge.

Between 15 and 30 days after delivery: refund minus a 20% restocking fee, which covers handling, inspection, and loss of resale value.

Once we've received and inspected your return, your refund is issued to your original payment method within 10 business days.

How it works:

Contact us - Before sending anything back, please email us at support@digidispo.shop with your order number and reason for return (not mandatory, but it does help usto improve.)

Request a Return Merchandise Authorization (RMA) number - Once approved, we’ll provide you with a unique return number and instructions for the return process. Returns sent without an RMA number cannot be accepted.

Conditions:

•Items must be unused and in original condition

•Return shipping is at the customer's expense

•Returns within 14 days of delivery are refunded in full; returns between 15 and 30 days are subject to a 20% restocking fee

Want to return? Contact us at support@digidispo.shop

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@digidispo.shop.

Order Cancellations

If you wish to cancel your order, please contact us within 1 hour of placing it. After this window, our system automatically sends orders to our fulfillment center for processing, where they begin to be prepared for shipment right away, and we are not able to intercept or modify orders once this process has started. This does not affect your right to return your order after delivery under our 30-day guarantee.

Restocking Fees

Returns requested after the first 14 days but within the 30-day return window are subject to a 20% restocking fee, deducted from your refund. This covers handling, inspection, and loss of resale value. The condition of the returned item may affect the final refund amount.

Customer Responsibilities

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that we receive your returned item. We cannot guarantee that we will receive your returned item without proof of shipment.

Refused, Unclaimed, or Destroyed Shipments

If a customer refuses delivery, fails to collect a parcel, or otherwise causes a shipment to be returned, this will not automatically qualify as a completed return.

Refunds are only processed once the returned parcel has been successfully received by us or by our authorized returns partner and inspected.

If a shipment is refused, abandoned, destroyed, or otherwise not returned to us, we reserve the right to refuse a refund or to deduct any direct costs incurred, including but not limited to return shipping, carrier handling fees, customs charges, storage fees, destruction fees, and loss of goods, to the extent permitted by applicable law.

Customers must contact us before refusing delivery or arranging any return shipment so that we can provide the correct return instructions.

Non-Refundable Situations

Refunds will not be issued if:

•The product does not arrive due to factors within your control, such as providing an incorrect or incomplete shipping address that was not corrected within 24 hours of placing the order.

•The product is returned without prior approval (or RMA) from our support team.

•The items are used and/or not returned in original condition.

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