Satellite Antenna

Quadratec offers an industry-leading 45-day return policy. Returns will only be accepted within 45 days from the shipping date, and only if a Return Merchandise Authorization (RMA) number has been issued for the product. All returned products must be in new or resalable condition. Returned products cannot be used or damaged, and all components and manufacturer’s documentation must be included. Quadratec reserves the right to refuse any package that is returned to us without authorization or that does not comply with any of the requirements set forth above. Please allow up to ten (10) business days for a return to be processed upon receipt by Quadratec. Refunds will be issued back to the original payment method. If the original form of payment is no longer valid, the refund will be issued in the form of a Quadratec Gift Card and electronically sent to the email on file. Gift cards are not redeemable for cash. Shipping costs will not be refunded. Customers are responsible for the cost of return shipping to Quadratec unless the original shipment was in error, or a product is defective and being replaced. We advise customers to use UPS, FedEx, or any carrier that provides signature confirmation and insurance when returning an item to Quadratec. Please note that we cannot be held liable for returned packages that are lost or damaged. Additionally, some products are not eligible for a return. To see the list of non-returnable items click here .

Please inspect all products to ensure they were ordered, and shipped, correctly before installing on your vehicle. Quadratec will not reimburse the costs of installation for any product that is replaced or returned.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@quadratec.com.

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