Samsonite Ascella 4 Large Expandable Spinner

Empire Luggage Center ships worldwide from our SoHo Manhattan store at 414 Broadway, New York, NY 10013.

Where we ship

We ship to all 50 U.S. states and U.S. territories (Puerto Rico, U.S. Virgin Islands, Guam), as well as internationally — including Canada, the United Kingdom, the European Union, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, and most other countries. The list of available destinations and live shipping rates appears at checkout based on your address.

If your country isn't selectable at checkout, email us at order@empireluggagecenter.com — we can often arrange shipping for unlisted destinations.

Processing time

Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends and U.S. holidays are processed the next business day. During peak seasons (Black Friday week, December holidays, back-to-school in August), processing may take an additional 1–2 days.

Shipping methods

Shipping rates are calculated at checkout based on your delivery address, order weight, and selected speed. We ship via:

UPS Ground — most domestic orders (3–7 business days)

UPS 2nd Day Air — expedited delivery in 2 business days

UPS Next Day Air — next-business-day delivery for time-sensitive orders

FedEx Ground, Express Saver, or 2Day — available on select items, shown at checkout

UPS Worldwide Express, UPS Worldwide Saver, DHL Express, FedEx International Priority — international orders

Your specific options and live rates appear on the checkout page before payment.

Estimated domestic delivery times (after shipment)

NYC metro & Northeast: 1–3 business days

Mid-Atlantic & Midwest: 2–5 business days

South & Mountain regions: 3–6 business days

West Coast: 4–7 business days

Alaska, Hawaii, U.S. territories: 5–10 business days

Estimated international delivery times (after shipment)

Canada: 3–7 business days

United Kingdom & Western Europe: 4–9 business days

Australia, New Zealand: 6–12 business days

Asia (Japan, South Korea, Singapore, Hong Kong): 5–10 business days

Other destinations: 7–21 business days

Delivery times are estimates from the carrier, not guarantees. Weather, peak volume, customs processing, and other carrier-side events may delay arrival.

Order tracking

You'll receive a shipping confirmation email with tracking information as soon as your order ships. Tracking updates may take up to 24 hours to appear in the carrier's system.

In-store pickup (free for local customers)

Local NYC customers can pick up online orders at our SoHo store at no extra charge. Select "In-Store Pickup" at checkout. We'll email you when your order is ready — typically the same day for in-stock items.

Pickup location: 414 Broadway, New York, NY 10013 Pickup hours: Mon–Sat 10:00 AM – 7:30 PM, Sun 10:00 AM – 6:30 PM Please bring your order confirmation email and a valid photo ID.

Customs duties, import taxes, and VAT (international orders)

International orders may be subject to customs duties, import taxes, and/or VAT charged by your country's customs authority. These charges are the buyer's responsibility and are paid directly to the carrier or customs at the time of delivery — they are not included in the order total at checkout. We have no control over these fees and cannot estimate them in advance. Please check with your local customs office if you'd like an estimate before ordering.

Refused international shipments

If you refuse an international shipment due to unwillingness to pay customs duties, the package will either be abandoned or returned to us. If returned, we'll refund the product cost only (not shipping or duties). Refused or abandoned packages may incur additional carrier fees that will be deducted from your refund.

International returns

International returns are accepted within the same 14-day window as domestic, but the customer is responsible for:

•Return shipping back to our SoHo store

•Any duties, taxes, or customs fees on the return

•Marking the package as "Returned Merchandise" to avoid being charged duties again on re-entry to the U.S.

Email order@empireluggagecenter.com before shipping a return from outside the U.S. so we can guide you through the customs paperwork.

Restricted items (international air shipments)

Some products contain components (such as lithium-ion battery packs in select smart luggage or USB-charging backpacks) that cannot be shipped internationally by air due to carrier and IATA regulations. These items will be flagged at checkout if you're shipping internationally. If you order a restricted item and select international shipping, we'll contact you to arrange an alternate product or refund that line item.

Damaged packages

If your package arrives damaged or the product inside is damaged in transit:

•Photograph the package and contents before unpacking further

•Email order@empireluggagecenter.com within 7 days of delivery with photos and your order number

•We'll arrange a replacement, refund, or warranty resolution at no cost to you

Lost or stolen packages

If tracking shows your package was delivered but you didn't receive it:

•Check with neighbors, your building's front desk, mailroom, or doorman

•Wait 24 hours — carriers sometimes mark "delivered" early

•Contact us at order@empireluggagecenter.com . We'll help file a carrier claim.

We're not responsible for packages stolen from your delivery address after the carrier confirms delivery, but we'll do everything we can to help resolve the issue.

Address changes & order cancellations

Need to update your shipping address? Email us at order@empireluggagecenter.com as soon as possible. Once an order has shipped, we cannot redirect it.

To cancel an order, please contact us within 4 hours of placing it. After 4 hours, the order may already be in our packing process and cannot be cancelled.

International orders cannot be redirected once shipped. Please double-check your shipping address, including the correct postal code and country format. We're not responsible for orders returned due to incorrect addresses.

Pre-order items

Some products are marked "Pre-Order" — these ship as soon as the manufacturer's stock arrives at our store, typically 2–6 weeks after order placement. Your order confirmation will include the estimated ship date.

Payment for pre-order items is charged at the time of order, not at the time of shipment. You may cancel a pre-order for a full refund any time before it ships.

Saturday delivery

UPS Saturday delivery is available for an additional fee, selectable at checkout if available for your address. FedEx Saturday delivery is similarly available on select services.

Sales tax

Sales tax is calculated at checkout based on your shipping address and applicable state and local rates. We do not collect duties for U.S. destinations. International orders may be subject to duties and VAT as described above.

Questions?

Email order@empireluggagecenter.com or call (212) 925-5805 Mon–Sat 10:00 AM – 7:30 PM ET.

Contact - Empire Luggage Center Inc. - Checkout

At Empire Luggage Center, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

Return window We accept returns within 14 days of delivery for online orders. Items must be returned in their original condition: unused, unworn, with all tags attached, and in the original packaging.

Items not eligible for return

•Items showing signs of use, wear, or damage caused after delivery

•Items missing original tags, manuals, or packaging

•Gift cards

•Items marked as Final Sale at the time of purchase

How to return an item

•Email us at order@empireluggagecenter.com with your order number and the item(s) you'd like to return. Please include a brief reason.

•We'll respond within 1 business day with return instructions and the return address (414 Broadway, New York, NY 10013).

•Ship the item back using a trackable carrier — return shipping is the customer's responsibility. We recommend insuring the package for the full value.

•Once we receive and inspect the return (typically within 2 business days), we'll process your refund.

Refunds Approved refunds are issued to your original payment method within 5–10 business days after we receive the return. Your bank may take an additional 3–5 business days to post the refund.

No restocking fee. You'll receive the full purchase price of the item back. Original shipping costs (if any) are non-refundable.

Exchanges For exchanges, please email us at order@empireluggagecenter.com with the item you'd like to swap to. We'll guide you through the process and reserve the new item while we wait for your return.

Damaged or defective items If your item arrived damaged or defective, email us within 7 days of delivery with photos. We'll arrange a replacement or full refund at no cost to you — including return shipping.

Manufacturer warranty Many of the brands we carry — Samsonite, Travelpro, Briggs & Riley, Osprey, Thule, and others — offer their own manufacturer warranties covering defects in materials and workmanship. For warranty claims after the 14-day return window, please contact the manufacturer directly. We're happy to help you locate the right warranty resource.

In-store returns You can also return online purchases in person at our SoHo Manhattan store: Empire Luggage Center 414 Broadway, New York, NY 10013 Mon–Sat 10:00 AM – 7:30 PM, Sun 10:00 AM – 6:30 PM Phone: (212) 925-5805

Questions? Email order@empireluggagecenter.com or call (212) 925-5805.

Contact - Empire Luggage Center Inc. - Checkout