Sable Frame - Fixed Frame Projection Screen

LEGAL NOTES

TERMS

LEGAL NOTE

•Refund POLICY

PRIVACY POLICY

BATTERY REGULATION

DELIVERY

Please note that the non-binding shipping costs are calculated at check-out.

Your shipment will be shipped by UPS, TNT, GEL and Voigt (DHL freight). Large packages by courier.

SHIPPING TIME

The standard delivery time is within Germany is 2-3 working days. we ship our products with DHL, UPS and TNT. Since projection screens are mostly bulky goods, it might take a bit longer than a regular delivery time. Please note that delivery to a Packstation is not possible.

Please note that international shipments may also deviate from the regular delivery time due to several transhipments and stop points.

SHIPPING COST

The shipping costs per package depend on the weight and length and are automatically displayed at the checkout for the selected items.

To see the exact cost of shipment, please add the product and your complete delivery address at the check-out. Additional costs such as island surcharges or similar may apply.

SHIPMENT TRACKING

If you have successfully purchased an item from Elite Screens Europe GmbH, you will automatically receive a link to your purchased item. You will also receive the tracking number of your purchased item once the shipment has been handed over to the carrier. This may take a few days (1-3 days). You can track the progress of your order online in the login area of the website.

International Deliveries & Export VAT

If delivery to your country is not available, you may select the “Pick-Up (EXW)” option at checkout and arrange collection through your preferred freight forwarder. For shipments outside the EU, VAT will be refunded once the required export documents have been provided, including the proof of export and the customer-signed "Confirmation of entry".

RECEIPT OF DELIVERY

Please note that for security reasons, an adult must be present at the delivery address to accept the package.

Currently, Elite Screens Europe GmbH can only accept verified shipping addresses worldwide. Please note that Elite Screens Europe GmbH does not ship to PO boxes, APO/FPO addresses or hotels.

1. Shipping costs are added to the stated product prices. You can find out more about the amount of shipping costs in the offers.2. We do not deliver to packing stations.

3. Delivery and performance delays that are beyond the control of Elite screens and its partners and substantially impede or make delivery or performance impossible, such as strikes, lockouts, official orders, epidemics/pandemics, are also not the responsibility of Elite screens; even for firmly agreed-upon deadlines. This also applies if such circumstances occur with suppliers or their sub-suppliers. In this case, the agreed deadlines and dates will be extended accordingly. Elite screens will inform the customer about the occurrence and duration of such obstacles as soon as possible.

4. The delivery of the goods is carried out by Elite screens or a transport company commissioned by Elite screens . The goods are insured by Elite screens against loss and damage if the customer is a consumer. Non-use of the insurance must be communicated to Elite screens in writing. In this case, the customer bears the risk of deterioration or loss of the goods.

5. The customer, who is a consumer within the meaning of § 13 of the German Civil Code (BGB), is requested to immediately report externally visible transport damage to the delivery person (carrier/postman) and to have it acknowledged by them.

6. In the event of well-founded indications of a payment default risk, Elite screens reserves the right to deliver only after receipt of the purchase price plus shipping costs (advance payment reservation). If Elite screens makes use of the advance payment reservation, Elite screens will promptly inform the customer. In this case, the delivery period begins with payment of the purchase price and shipping costs.

Attention to carrier and receiver:

visible damage and shortages must be noted on shipping document before signing or in some cases the customer should refuse to accept the damaged packages from carrier.

VAT-FREE DELIVERY TO THIRD COUNTRIES

The invoice is initially created including sales tax and must also be paid as such. After the goods have been shipped abroad and proof of shipment based on customs documents, we will issue a new invoice without sales tax. Shipping to a German delivery address in connection with a VAT refund is not possible. In addition to the confirmed customs documents (original), we also need your bank details with IBAN and BIC as well as a copy of your identity card with a visible residential address abroad. You can send the required documents by e-mail to the following address:

Shop@elitescreens.eu

We might change, add or remove some payment or delivery methods from our online shops without prior notice.

Contact - Elite Screens - Checkout

LEGAL NOTES

TERMS

LEGAL NOTE

•Refund POLICY

PRIVACY POLICY

BATTERY REGULATION

Right of withdrawal

Consumers (§ 13 BGB) have a statutory right of withdrawal with regard to the online purchase of goods in accordance with the following instructions. The right of withdrawal is valid at the time of purchase up to 14 days. (For any returns, please contact our customer service team first.)

Right of withdrawal

As a private customer, you have the right to withdraw from the contract between you and Elite screens Europe GmbH within fourteen days without giving any reason for the p roduct that is not used and is undamaged (Something that is undamaged has not been damaged or spoilt in any way after the delivery to the customers such as during your transport, installation or adjustments.) . The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

In the case of a contract for multiple goods that you have ordered as part of a single order and that are delivered separately, the withdrawal period begins on the day after you or a third party designated by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of withdrawal, you must inform us ( Elite Screens Europe GmbH Rudolf-Diesel-Str. 32 24558 Henstedt-Ulzburg, Germany, shop@elitescreens.eu, ‭+49 4193 88302650 ) by means of a clear statement (e.g. a letter sent by post, fax, or preferably via email) about your decision to withdraw from this contract. If you make use of this option, we will promptly send you a confirmation of the receipt of such withdrawal (e.g. via email). To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of WithdrawalIf you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs (except for any additional costs arising from your choosing a different type of delivery than the offered, least expensive standard delivery), without undue delay and in any event not later than fourteen days from the day on which the returned goods have reached us.The customer bears the cost of returning the goods in case of exercising the right of withdraw. The customer is liable for any diminished value of the goods resulting from the unboxing and handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

We will make the reimbursement without undue delay and not later than fourteen (14) days from the day on which we receive the returned goods or on which you provide proof that you have sent back the goods, whichever is the earlier. For this reimbursement, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

End of Withdrawal Instruction

Exceptions to the Right of WithdrawalThe aforementioned right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated or customized and for which an individual selection or determination by the consumer is decisive for their production or which are clearly tailored to the personal needs of the consumer.

If the customer is a merchant / entrepreneur / business owner, the right of withdrawal is not assumed. However, if a cancellation is accepted, Elite Screens Europe GmbH reserves the right to charge cancellation fees ranging from 15 to 30%.

Sample of withdrawal formIf you want to revoke the contract, please fill out this form and send it to us.

– To Elite Screens Europe GmbH, Rudolf-Diesel-Strasse 32, 24558 Henstedt-Ulzburg, service@elitescreens.eu, phone: +49 41938830260– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)– Ordered on (*)/received on (*)– Name of consumer(s)– Address of the consumer(s)– Signature of the consumer(s) (only if notification is made on paper)- Date(*) Delete where not applicable.

WARRANTY

ELITE SCREENS Europe GmbH is liable for material and legal defects in accordance with the applicable statutory provisions, in particular §§ 434 ff. BGB. The statutory warranty period for consumers is two years from delivery of the goods. The warranty period begins with the purchase date of the goods.

All sales of projection screens are final and non-refundable.

In the event of a manufacturing defect, we will repair or replace the screen at our discretion.

All screens come with a manufacturer's warranty against manufacturing defects. Upon receipt of the goods, they must be checked immediately for obvious damage, noted by the carrier and, if necessary, accepted under the conditions. Evidence of this must also be submitted to Elite Screens Europe GmbH within 48 hours in form of E-Mail with image attachments and description.

The following cases are not recognized as manufacturing defect:1. Memory Lines (slight line formation in the material) not visible from 1.5-Meter distance2. Operating noise3. Smell of the brand-new screen4. Damage to the package due to the transport (Projection screens is not effeted)These following point are not included in Warranty:1. Periodic inspections, maintenance and repair or replacement of parts due to normal wear and tear;2. Transport and travel costs, as well as costs incurred by assembling and dismantling the device;3. Damage caused by improper installation, handling, or use of the product.4. Misuse and misuse of the device as well as incorrect installation (including direct sunlight, close to air conditioners, Heating, stoves, heaters);5. Damage caused by lightning, water, fire, force majeure, natural disasters, war, incorrect mains voltage, insufficient ventilation or other reasons for which Elite screens is not responsible.6. Damage caused by modifications or alterations made to the product by the customer or a third party.7. wear and tear or cosmetic damage , such as scratches or dents, that caused by using the screen.8. Damage caused by accidents, such as dropping the screen or spilling liquid on it.9.Damage caused by using the product with incompatible or faulty equipment.

10. Damage by manipulating the Top-Drop11. Any modification or alteration of the screen by the customer or a third party will void any warranty or repair/replacement options.

11.Claims for material defects do not exist if you modify the goods, treat them improperly or use them in a way that is not related to the proper operation of the goods.

12.Damage caused by any external transport methods, carrier and customer

13.Failure or damage caused by improper use or carelessness

14. Failure or damage caused by electricity, unstable or faulty electric wiring, fire, water, weather or a natural disaster for example an earthquake and also sudden shake or/and damages caused by magnet.

In Case of warranty we need the following informations:

Please provide your screen Serial & Model #s

Your serial number sticker can be found on the screen itself, as well as on both ends of the packaging box stickers.

( Manual Screens : end cap and weight bar, Motorized/Electric Screens : end cap and weight bar, Tripod Screens : rear side of casing (left hand side), Fixed frame Screens : rear side of frame (bottom frame), Yard Master Screens (Folding Frame) : rear side of frame, Floor Pull up Screens : end cap, Yard Master Sport : weight bar, Pop-Up Cinema : User guide bag and/or stitched inside carrying bag)

In the event of damage to the screen, please send us a brief description of the damage and preferably a picture of the damage. In order to make the picture as meaningful as possible, a size allocation in the form of a cent piece held in the picture would be very helpful. You can send the picture directly to the e-mail service@elitescreens.eu.

Statute of Limitations:

Claims of the customer for damages due to material and manufacturing defects are subject to a limitation period of two year from delivery. ELITE SCREENS EUROPE GMBH is exempted from any consequential damages caused by material and manufacturing defects.

EXCHANGECan the items be exchanged?We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.The Cost of exchange may applied.REFUND

If you exercise your statutory right of withdrawal within 14 days and return the product unused, we will reimburse all payments we have received from you, including delivery costs (except additional costs arising from your choice of a different type of delivery than the least expensive standard delivery offered by us).

The refund will be made without undue delay and in any event not later than 14 days from the day we receive the returned goods or you provide proof of return, whichever is earlier (§ 357 BGB).

For the reimbursement we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this reimbursement.

You bear the direct cost of returning the goods, unless otherwise agreed.

2. Refunds after expiry of the withdrawal period (voluntary goodwill)

After the expiry of the statutory withdrawal period of 14 days, no refunds will be granted.

In the event of a return after the statutory withdrawal period has expired, acceptance is subject to individual case evaluation by our team and, if granted, is considered a gesture of goodwill. In such cases, we reserve the right to reduce the refund amount based on the condition of the returned item, as well as apply restocking and handling fees or other applicable deductions. This particularly applies to visible signs of use, missing accessories, or improper packaging.

If the returned product is damaged, our team reserves the right to deny any refund. In such cases, the customer may choose to collect the item; otherwise, it will be disposed of after a reasonable period of non-response.

What items are non-refundable?The following items cannot be returned:1. Gift cards2. Sales & Discounted items (if applicable) from the category: Deals / Resold items3. The item sold in the sale period4. The item we received is damaged by the customer or not as same as the time we sent it.

We will carry out the reimbursement using the same means of payment as you used for the initial transaction; you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back.Refunds process will be started after our warehouse approves the receipt of the goods, and it may take up to 14 days.

In accordance with Article 13 of the Directive 2011/83/EU on Consumer Rights, refunds will be processed using the original payment method chosen by the customer. By purchasing a screen from us, the customer agrees to these terms and conditions, and any disputes will be resolved in accordance with them.

ONE-YEAR WARRANTY FOR USED AND B-STOCKS

For products labeled as "B-Stock" or "used", we provide a reduced warranty period of one year from the date of purchase. These items are identified as B-Stock and may have minor defects or signs of use, which are detailed in the product description. In accordance with § 437 BGB, the buyer has the right to supplementary performance in the event of a defect, meaning repair or replacement. If supplementary performance fails or is unreasonable, the buyer has the right to a reduction in the purchase price or withdrawal from the contract.

The buyer’s statutory rights remain unaffected.

Claim

For service, warranty, withdrawal or return requests, please submit the form.: Service and Return Request

Please check our FAQs page. We answered many questions that you might looking for.

FAQs

Return Instructions:

Please follow the instructions below when packing and sending your product for return. It's important to note that the instructions below must be followed in order for us to properly process your return.

•For service, warranty, withdrawal or return requests, please submit the form.: Service and Return Request

•(Optional) Send the item in its original packaging, if possible.

•Pack the item carefully so that it will not be damaged during the shipping process. We suggest using a box and bubble wrap.

•(Optional) Include a copy of the purchase invoice (included with your shipment) and or more preferably the return delivery note you will receive from us.

•We will not be able to process a return for any shipment received without a purchase invoice and return form confirmation.

•Refused shipments will be assessed an automatic 15% to 30% restock fee plus Freight costs.

•All Returns require an return slip .

•All returns must be shipped prepaid or will be refused. Elite Screens does not pay for return shipping fees.

•It is recommended to use a secure delivery method such as courier or registered post to send the item.

•Returning the item to Elite screens Customer Service Center in person during office hour is also accepted.

Elite screens is not responsible for items lost in transit, and a return cannot be processed until the item is received.

•All parts sales are final. Screen parts cannot be returned for a refund or exchanged for a different part. Elite Screens’ customer service agents can assist in the purchase of a part, but are not liable for any misconceptions. Parts are to be purchased at the customer’s own discretion.

•All returns should be sent to the following address:

Elite Screens Europe GmbH, Rudolf-Diesel-Str. 32, 24558, Henstedt-Ulzburg, DE

+49 (0) 4193 88 30 260

(Mo-Fr. 9:00 - 16:00)

For service, warranty, withdrawal or return requests, please submit the form.: Service and Return Request

Contact - Elite Screens - Checkout