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The Candy Shop works with a network of independent brands and production partners. Because of this, shipping timelines, carriers, and fulfillment methods may vary depending on the items in your order.

Order Processing

Orders are processed as quickly as possible based on product availability and fulfillment location. Some items ship immediately, while others may require additional handling or production time. Orders containing multiple items may ship separately.

Shipping Timeframes

Estimated delivery times are provided at checkout when available, but all timelines are estimates and not guarantees. Shipping times may vary due to factors such as production schedules, inventory availability, carrier delays, weather, or high-volume periods.

Shipping Rates

Shipping rates are calculated at checkout based on order size, weight, destination, and fulfillment method. Rates may vary between orders and are subject to change.

Tracking

When tracking information is available, it will be provided once your order has shipped. Some shipments may include multiple tracking numbers if items ship separately.

Delays & Issues

While we do our best to ship orders promptly, The Candy Shop is not responsible for delays caused by carriers, customs, or circumstances outside our control. If your order experiences an unusual delay or arrives damaged, please contact us and we’ll help where possible.

Questions

If you have questions about an order or shipping expectations, reach out to us before placing your order—we’re happy to help clarify what to expect.

Contact - The Candy Shop - Checkout

Have a problem with an item on your order? Contact us and let us know what issue you are experiencing and we will work with you to make it right!

Bits2" and 3" hex driver bits are guaranteed for life through Bondhus and can be returned directly to them at:Bondhus CorporationAttn: Warranty DepartmentE Broadway Monticello, MN 55362

Visit Bondhus for more information.

Holds

If you are looking to return an item for any other reason:

•You have 14 days after delivery of your order to initiate a return.

•A 25% restocking fee will be applied to all returns.

•We can only accept returns on holds in standard colors (see below). All non-standard colors are not eligible for returns.

•All items must remain sealed in their original packaging.

•You will be responsible for all shipping costs.

•You must ship your order within 7 days of requesting a return authorization.

After your return is received, please allow up to 10 business days for your payment method to be refunded.

Standard Colors

Yellow

(15-12)

Black

(18-01)

Blue

(13-01)

Green

(16-16)

Orange

(14-01)

Pink

(11-26)

Purple

(07-13)

Red

(11-12)

White

(12-01)

Contact - The Candy Shop - Checkout