S-Biner® Hook 'N Hold™ S-Hook

ORDER REVIEW

After the order is sent, we will notify you via email. If you have not received the delivery notice within five working days after payment, please Email usYou can check the shipping status of the package regarding the corresponding couriers. Please note: it may take 24 hours to update

INTERNATIONAL SHIPPING

We do not guarantee any estimate delivery date for orders outside Hong Kong.Please note that our orders are dispatched from Hong Kong. Delivery time is not guaranteed and can range from 1 week to 1 month depending on the region and courier shipping overseas. Shipping costs are displayed on the cart page.

You can check the shipping status with the corresponding courier using the tracking number we provide.

INTERNATIONAL CUSTOMS IDENTITY REQUIREMENTS

Shipping to certain countries would require your identity information under regulations of local customs. Please input your information in remarks at cart or contact our customer services.

IMPORT DUTY

Due to different policies and regulations in different countries, import taxes and duties may be incurred at the time of customs clearance. The courier company will contact you for details of the tariffs. For details of import taxes and tariffs around the world, please check on your local customs website. *Please note that the duties & taxes are borne by receivers

CUSTOMS AND IMPORT RESTRICTIONS

The customs may require you to provide additional documents and the corresponding time for customs clearance, and the delivery speed may be delayed due to this. For restrictions on imported goods, please check with local customs. We will not be responsible for any goods that cannot be cleared.

OVERSEAS TRANSACTION FEES

Once the transaction is confirmed, the issuing bank of the credit card may charge you an overseas transaction fee, the amount will depend on the price and terms set by the bank. For handling fees for overseas transactions, please check with your card issuing bank. Plus, our prices are marked as HKD initially. There'd be exchange rate when you check out in foreign currency, which depends on the periods and your issuing bank at that time.When we send out your order, you will receive SMS or email notification of the waybill number to facilitate tracking of the order.

PRE-ORDER GOODS

Please contact our customer services for the estimated arrival date of individual product. The predicted arrival date may not be accurate due to uncontrollable factors, such as delivery delays, production delays etc. If your orders include other products available, we'd hold the order in our warehouse until the entire order is ready. If you need assistance on the order, please contact our customer service.

If you need more information about pre order goods or delivery enquiries, you can call (852) 39545524 to contact our customer service team from Monday to Sunday, 11:30 am to 8:00 pm. Please prepare your order number.

FOR UNSUCCESSFUL DELIVERY

For any refusal of delivery or unsuccessful delivery due to personal reasons, including additional costs/taxes incurred from courier or customs during shipping, the returning costs and second delivery (if applicable) will be borne by receivers.

SUBURBAN STORE PICK-UP SERVICE

When you are ready to purchase, please select the shipping method on the checkout page as Suburban Store Pick Up.When the goods are ready for pickup, you will receive a notice of READY TO PICK UP via email of Shipping Confirmation. Please wait for the corresponding email before coming to the retail store.When picking up the goods at the Suburban Store, you must bring along the notification email or SMS and a valid identity document with a photo issued by the government. Please note that you must personally pick up the products you ordered.

*NOTE: Paid orders would only be held for 7 days from the date of order ready in stores.

QUESTIONS

What am I supposed to do when I arrive at the store?When you're here in Suburban Store, please notify us that you're going to collect your order. We'll get it ready and answer your inquiries.

How can I check and modify my order?Browse the online order status to check the latest status. If you need more information about order changes or returns, you can call (852) 39545524 to contact our customer service team from Monday to Sunday, 11:30 am to 8:00 pm. Please prepare your order number.

Contact - Suburban - Checkout

Thank you for choosing Suburban for your shopping needs. We are pleased that you enjoy our products. We want to ensure that you have a positive experience while browsing, considering, and buying our products, whether you're online or at our physical store. Please be aware that placing an order with Suburban means you agree to the terms outlined below, as well as Suburban's Privacy Policy and Website Terms of Use.

Return Policy Overview

Only one exchange request per order is allowed within 14 days of purchase, and exchanges are granted only if specific conditions are met and exclusions do not apply.

Exchange Conditions

•The products must be sent back within the stated exchange period.

•The products must be in their original condition (intact, unused, unwashed, unaltered, with no stains or cosmetics) and must not affect the conditions for resale of the product.

•The outer package of the product must be intact, including the plastic bag or box. Please do not attach any tapes or labels directly to our Packing. Instead, put the Packing into another box or bag. Additionally, the product accessories, instructions, tags, and labels should be kept intact.

•If the product/parcel includes additional gifts (gifts with purchase promotion), please return the gift along with the product. The gift must be kept in its original condition as received. If the gift cannot be returned, we have the right to ask you to pay for the gift according to the indicated price.

•Products with quality issues must have return or exchange requests made within 14 days of purchase. Please note that minor issues such as color variation, threads, and subjective reasons will not be considered as quality problems.

Return/Exchange with Quality Issues

If you have purchased a product with quality problems from the website, you may request a return or exchange within 14 days from the date of purchase. Quality problems must be verified by our after-sales service center and should meet the "Return/Exchange Conditions" listed below. Please note the following:

•Small threads, raw edges (commonly seen on apparel/ bags), color differences due to different monitors (different displays), thickness of the products, running threads, hand-feel, and similar details are not recognized as quality issues.

•Return/exchange for reasons such as style, color, and subjective preferences do not apply to products with quality issues.

•Damage caused by improper use, washing, or alteration, or other human factors will not be considered as a quality issue.

•Products clearly indicated with defects at the time of purchase, such as B-grade or products with identified cosmetic defects, are not considered as quality problems and are not accepted for return or exchange.

•When selecting the size, please refer to the size chart and choose accordingly. The customer service team can only provide suggestions but cannot be the sole basis for your final purchase decision. If the return/exchange is related to size, it does not apply to products with quality issues.

•The size specifications of the product should be subject to the actual product.

Return/exchange exclusions

•Products not sold through Suburban's online or physical store;

•Products purchased during specific offers or promotional events that explicitly state no return or exchange is allowed;

•Customized products without quality problems;

•Underwear, socks, swimwear, hydration system, and selected special edition/limited edition products without quality problems;

•Products that have been used, washed, processed (e.g. altered in size), soiled, damaged, or have their logos cut, and other merchandise not in a re-saleable condition;

•Loss of the electronic invoice or order number issued at the time of purchase;

•Orders that exceed the specified return/exchange period;

•Products that were clearly indicated with defects at the time of purchase and then returned/exchanged with defective reasons;

•Any other circumstances in which the consumer has no right to return/exchange according to this policy and the applicable law.

*In case of any disputes, Suburban HK reserves the right of final decision.

Return Address Flat B, 2/F, Lladro Centre, 72 Hoi Yuen Road, Kwun Tong

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Contact - Suburban - Checkout