Rustic Kitchen Table | Square

We use an EXPRESS 24 HOUR delivery service when leaving our workshop to being delivered to your door.

You can track your parcel during delivery using the links below or through your dispatch email. All our couriers require a signature when delivering unless you have a 'SAFE PLACE' requested.

Packaging

We carefully & securely package your order using 100% recyclable cardboard ready for delivery. Your order will be checked, scanned & collected by our couriers directly from our workshop. This is when you will receive your dispatch notification.

Tracking

You will be emailed with a courier tracking number as soon as your order has been dispatched.

Couriers will give you a 2-hour time slot and in most circumstances live tracking updates. Please include your Email and Mobile Number with your order to receive the maximum amount of tracking information.

International Orders

All orders placed outside of the United Kingdom will have slightly longer lead times and a Delivery Charge. The delivery charge will be highlighted at checkout before you pay.

We pay all IMPORT VAT on behalf of the customer so there is NO Delay or ADDITIONAL VAT to pay when receiving your order!

Fast Track Service

We take pride in handcrafting each piece of furniture to order, ensuring it meets our high standards and your expectations. Our delivery is free across the UK mainland on orders over £50. For customers seeking a quicker turnaround, we offer a Fast Track option that prioritises your order in our workshop queue.

Please note, this service accelerates the production time but does not affect the delivery speed once dispatched. As a small business, we may temporarily suspend the Fast Track option during peak periods to maintain quality and fairness for all customers. If the service is available, you’ll see the option at checkout.

Contact Info - Ben Simpson Furniture - Checkout

Returns | Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, if you provide us with a receipt or proof of purchase within your parcel & Return your item to our address. You (The Customer) is responsible for the return postage costs. Please see the return address below:

Ben Simpson Furniture

Unit 6E, Rudgwick Brickworks

Lynwick Street, Rudgwick

Horsham

RH12 3UW

United Kingdom

Refunds | Once your return is received and inspected, your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@bensimpsonfurniture.com.

Sale items (if applicable)

Only regular priced items may be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@bensimpsonfurniture.com and send your item to:

Ben Simpson Furniture Ltd

Unit 6E, Rudgwick Brickworks

Lynwick Street, Rudgwick

HORSHAM

RH12 3UW

United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. Unfortunately, we can't guarantee that we will receive your returned item.

Contact Info - Ben Simpson Furniture - Checkout