Ruscus

Please note, from the date we receive your order (Proforma is paid), orders may take UP TO 1 week to despatch. (7 working days, we are open 8:30am-5pm Monday-Friday).

FRAGILE GOODS: (This includes, arrangements, bouquets, vases, diamonds/crystals, any stem over 1m in length and pot pourri)

UK (Mainland) Minimum Order Spend - £150 (plus VAT) plus Carriage

FRAGILE GOODS: UK (Mainland) Carriage Free Order - £600 (plus VAT) / Half Carriage Charge - £400 (plus VAT) - 2 Day Service

FRAGILE GOODS UK (Mainland) Additional Charges per pallet - Next Day £7.00 / AM/PM Specific £10.00 / Timed Specific £20.00 / Saturday Delivery £50.00

NON FRAGILE GOODS: UK (Mainland) Carriage Free Order - £300 (plus VAT) - Next Day Service from when the order leaves our warehouse.

Postcodes beginning with IV and KW - FRAGILE GOODS ONLY - Minimum spend and carriage paid order - £1000 spend before VAT

Northern Ireland ( FULL pallet service only) - Minimum spend & carriage paid is £1,000 before VAT (plus the charge of £15 for customs clearance which may differ depending on the amount of different items ordered which will be calculated when the order is ready for despatch)

Southern Ireland & EU Countries ( FULL pallet service only) - Minimum spend & carriage paid is £1,000 before VAT (plus the charge of £85 for customs clearance) You will also have to pay duty on your order, our terms are DAP so you will be asked for this separately by the revenue once your goods are with customs, this will differ depending on the items you have ordered and are not decided or dealt with by Lotus Imports.

Please note: If a product is no longer available or has sold out between placing the order online and despatch, this will affect your order value and charges may apply. We are always happy to advise alternative products to ensure your order value remains the same to meet carriage paid or minimum order.

Overseas customers (pallet only orders - £600+ order value) by delivering to your shippers in UK mainland (the above rules apply), from there the delivery is arranged and funded by the customer.

Please note we use 3rd party couriers who aim to deliver the goods on the date we have booked this in with you, naturally problems can occur therefore we can not be held responsible for them.

If you have any questions please Call us for more details or email info@lotusimports.co.uk .

Contact - Lotus Imports Ltd - Checkout

In the event of damaged or faulty goods please contact us within 14 days of receipt. We may ask for photo to help understand the problems. Lotus Imports will arrange a collection of the goods or ask the customer to dispose of them as they see fit and a FULL refund will be issued via the original payment method.

In the event of unwanted goods please contact us within 14 days of receipt. For a return to be accepted, customers must ensure goods are securely packed in perfect resalable condition and in original packaging, please also note this must be the full quantity ordered. Customers are responsible for return carriage costs plus a 10% restocking fee will be deducted from the refund amount. Refunds are made via the original payment method.

Please note we cannot accept returns for any last end of lines/clearance/discounted lines.

This does not affect your statutory rights as a consumer.

Email - info@lotusimports.co.uk Phone number - 01424 850808

Contact - Lotus Imports Ltd - Checkout