Rubi Roller Table Extension for DC/DS/DX Tile Saws

Standard Shipping

We will make every effort to get orders for items that are in-stock out to you the same business day as long as the order is placed before 2pm CST. Most orders placed after 2pm CST will go out next business day. If you are placing an order that is time sensitive give us call and we will make every effort to accommodate.

The following map shows UPS ground lead times for orders that are placed prior to 2pm CST and ship out the same business day.

Business days in transit from Cookeville, TN 38506

Free Shipping

Orders that qualify for free shipping will ship out UPS ground or USPS Priority Mail. This offer is valid for orders shipped within the contiguous U.S. only (excludes shipments to Alaska, Hawaii, Puerto Rico, U.S. territories and international shipments). If you select an expedited shipping method, shipping charges will apply.

Expedited Shipping

At checkout, you will have the option of upgrading your shipping method for faster delivery (Two-Day or Overnight Shipping). If you choose an expedited shipping option, your online order must be received by 12:00 pm CST or your order may not ship until the following business day. Please note that transit times are in business days (excluding weekends and holidays).

LTL Freight Shipping

Certain heavy and large items require delivery by a freight carrier. If your order requires freight delivery due to the size and weight of the shipment, the shipping method will default to "LTL Freight" in the cart and during checkout. For items that qualify for free shipping, a commercial address where a dock or forklift is available will need to be listed as the "Ship to Address" when checking out. An additional shipping charge will apply to large and heavy items that require delivery to a residential address. Any applicable shipping costs will also be shown at checkout for items that ship to a residential address.

A freight shipment will generally deliver within 4-8 business days of shipment, but could take longer depending on the service routes provided by the carrier in your area. Residential freight deliveries will require an appointment with the carrier. Please be sure to leave a good phone number for us to reach you when checking out. You may be contacted for a delivery appointment when your order arrives at the local delivery terminal. No appointment will be made for commercial deliveries unless requested when order is placed.

Your order should be fully inspected upon receipt for evidence of damage or shortage before signing the delivery receipt. If there are any problems or damages to your shipment please do not sign for the package(s) and refuse the shipment. We may be limited in our ability to help resolve any issues if you sign to accept the delivery or do not properly document issues with the carrier at the time of delivery.

Inclement Weather/Circumstances Beyond Our Control

While we can promise you to strive to get your orders out same day (if placed before 2pm CST) or next business day (if placed after 2pm CST), we can not be responsible for delays in shipping for circumstances beyond our control including but not limited to inclement weather, natural disasters, inventory errors, labor strikes or government shutdowns. In the event any of your ordered items are delayed, we will communicate with you via email to determine how you would like to move forward with your order.

Temperature Sensitive Items

Certain items, including but not limited to cleaners, sealers, liquids, premixed grouts and epoxy grouts may be sensitive to extreme temperatures if they remain outdoors. It is up to you as the customer to be aware of the possibility that your item could be delivered outdoors in harsh weather conditions and we encourage you to plan accordingly by being available to immediately bring these products indoors during times of harsh or extreme conditions. BKRB, LLC dba Tile ProSource will not be responsible or financially liable for installation failures resulting in installation materials that are exposed to extreme heat or freezing temperatures.

SavedBy Package Protection

SavedBy Package Protection is offered to all customers by default at checkout. SavedBy protects clients above and beyond what most shipping carriers offer; up to a maximum cart (not per item) value of $1,500 for stolen, lost or damaged items. Shopping cart values in excess of $1,500 do not qualify for SavedBy Package Protection. Once your shopping cart value exceeds $1,500 SavedBy will automatically be removed from your shopping cart. SavedBy is optional to all Tile ProSource customers, but will automatically be added to the cart by default for cart values less than $1500. You can opt out of this additional protection by simply navigating back to the shopping cart and declining protection, in which case your package will be insured for the default amount UPS, FedEx or USPS offer. Although it not required, SavedBy package protection is the quickest and easiest way to resolve shipping problems. To file a claim, simply contact us at customerservice@tileprosource.com and your package protection claim will be handled professionally and expeditiously. For more information about SavedBy please feel free to visit their website at https://savedby.io/

Cosmetic Damage / Freight Claims: Minor cosmetic damage to tools or products that does not affect the item’s intended performance, structural integrity, or ability to function as described shall not constitute a valid freight damage claim and is not covered by carrier insurance, freight claims, or SavedBy Package Protection. Examples may include minor scratches, scuffs, paint blemishes, packaging wear, or superficial marks incurred during transit or handling. BKRB, LLC d/b/a Tile ProSource reserves the sole and exclusive right to determine whether damage is considered minor cosmetic damage or functional damage requiring further review.

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Please read return policy carefully.

You may begin your return by Clicking Here

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returned items that show signs of use will be subject to up to a 25% restocking fee based on the returned condition of the item. Items that have been used extensively will not be eligible for a refund.To complete your return, please contact us and we will provide you with a pre-paid return label. For large, heavy or expensive items over $75 in value, we recommend having your items professionally boxed or packaged in order to prevent shipping damage to the product.

Please do not send your purchase back to the manufacturer.

Return Shipping Costs

If you are eligible to receive a refund, the cost of return shipping and any shipping insurance costs will be deducted from your refund. If you are returning an item over $75, shipping insurance will automatically be provided on your return in order to protect your item from shipping damage and lost shipments. Return labels are good for 10 days.

Returns Address

Tile ProSource Attn: Returns 225 Transport Dr. Cookeville, TN 38506

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item in acceptable condition. Once you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment. Please allow 3 to 5 days for us to process your refund or exchange upon receipt of returned merchandise. We reserve the right to apply a restocking fee of up to 25% or reject a return if it does not meet the conditions outlined here in our returns policy.

Cancelled Orders Orders that are cancelled prior to shipping will be refunded to you minus a 3% sellers fee. Orders may be cancelled prior to your items shipping from the manufacturer or our warehouse. If your order has already shipped, you will be responsible for the return shipping cost to return your item to the manufacturer or Tile ProSource. Contact customerservice@tileprosource.com if you would like help arranging your return.

Late or missing refundsIf you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take a few days before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@tileprosource.com Sale items Only regular priced items may be refunded, unfortunately clearance and sale items cannot be refunded.

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