Elephant - Natural Rubber Baby Teether Rattle & Bath Toy

All products (unless otherwise stated specifically on the product page) will be shipped from our warehouse based in Wiltshire, England.

Please note that all delivery services are subject to availability and stock availability. All delivery dates are estimates only and not guaranteed. All delivery dates represent the total number of working days (not including bank holidays) we estimate to deliver your order. Love My Lot will not be held responsible or provide any compensation for any loss caused due to late or delayed deliveries.

Orders placed before 17:00 on working days will be packed the same day ready for collection the following day - the delivery times listed below will apply from the point of collection and are an estimated timeframe.

DELIVERY OPTION

DELIVERY TIME

COST

Royal Mail Tracked 48 (or Evri depending on parcel size)

48 hr (Approx. 2 working days)

£4.95

Royal Mail Tracked 24

24 hr Next working day

£6.00

International Tracked Delivery

If you live outside of the United Kingdom and would like to order, please get in touch via live chat. We can create your order for you with a quote for shipping based on your item weight/size and location.

You will then be emailed an order which you can go ahead and confirm.

Contact us, prices start from £12.00

Our carrier will deliver to you between 7:00am - 7:00pm Monday - Saturday.We will keep you up to date of when your order is on its way and our carrier will send you a text/ email on the day of delivery so you know when to expect your order.If you had to pop out or are unable to accept the delivery, don’t worry our carrier will leave a calling card or send an email/text to let you know that they have tried to deliver.Alternatively, the carrier may leave your delivery with a neighbour or in a safe place on your property.For personalised items please allow an additional working day to the above premium delivery service options. I will always endeavour to use the courier advertised but in a case where this is not possible and alternate courier of the same speed will be used such as DPD or Royal Mail

Please note that all delivery services are subject to availability and stock availability. During busy promotional periods and in severe weather conditions delivery may be delayed and arrive a little later than our published delivery time windows. We will keep you up to date on your order status.

SHIPPING OF LARGE ITEMS (FURNITURE AND BABY MONITORS)

Some of our large products are shipped directly from our suppliers and this will be stated on the specific product page itself, and the shipping fees for that service will be applied at checkout.

INTERNATIONAL SHIPPING

At present we do not offer international shipping as standard but we are able to ship outside of the United Kingdom. If you would like to order with us from outside the UK, please email us or contact us via live chat so we can create a draft order for you and get an instant shipping quote so you can choose if you would like to go ahead and order.

Contact - Love My Lot - Checkout

Our ultimate aim is to provide you with high quality, practical and long-lasting products that you love. We hope you are delighted with your order, but we understand that sometimes something may not be quite right.

If you would like to return an item, please contact us first at help@lovemylot.com with your order number and the item or items you wish to return. We will then email you with return instructions and a returns label or returns link.

Please do not send items back without contacting us first, as this helps us process your return as quickly and smoothly as possible.

Change of mind returns

If you change your mind, please let us know within 14 days of receiving your order. You then have a further 14 days to send the item back to us.

As an extra goodwill policy, we are happy to accept most returns up to 30 days from receipt, provided the item is returned unused, in perfect saleable condition, with its original packaging, tags and proof of purchase.

Free UK returns

We offer free UK returns on eligible orders.

We do not include a returns label inside your parcel, as returns are rare and this helps us avoid unnecessary waste. Instead, simply email help@lovemylot.com with your order number and return request, and we will send you a returns label or returns link by email, along with instructions on how to return your parcel.

Please package your item safely and securely. We recommend keeping your proof of postage, as you are responsible for the parcel until it reaches us.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, or you have received the wrong item, please contact us at help@lovemylot.com as soon as possible with your order number and, where helpful, a photo of the issue.

We will arrange the next steps with you and cover the return postage.

How to start a return

To request a return, please email:

help@lovemylot.com

Please include:

•Your order number

•Your name

•The item or items you would like to return

•The reason for return, if you are happy to provide one

Once we have received your request, we will send you return instructions and a returns label or returns link by email.

Returning your parcel

Please package the item safely and securely and follow the instructions provided in your return email.

If you have been asked to return your parcel directly, please send it to:

Love My Lot ReturnsPO Box 5638BA12 2DW WARMINSTER DOWiltshireENGLAND

Please retain your proof of postage until your return has been received and processed.

Refunds

Once your return has been received and checked, we will process your refund as quickly as possible and always within 14 days of receiving the returned item.

Refunds will be made back to your original payment method. Please note that it can take a few working days for the refund to show in your account, depending on your bank or payment provider.

For change of mind returns, items must be returned unused and in a resaleable condition. We reserve the right to make a deduction from the refund if an item has been used, damaged, or handled beyond what would reasonably be expected when checking it.

Items that cannot be returned

Some items may only be returned if they are faulty, damaged or incorrect. This may include personalised or custom-made items, perishable items, or sealed items that cannot be returned for health or hygiene reasons once opened.

Your statutory rights are not affected.

Contact - Love My Lot - Checkout