Rubber Crocodile Flat Teether -Boxed

Orders are subject to review before dispatch. This order was flagged by Shopify as high risk and was therefore not shipped or fulfilled.

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There is nothing that pleases us more than a happy customer. Your satisfaction is our priority. If you are not completely satisfied with your purchase you may return the product to us as long as it has not been used and is in its’ original packaging with all tags still intact within 30 days of dispatch. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We are unable to accept goods that are not in the original sale condition. The cost of return freight is the responsibility of the customer. It is highly recommended that any returns are sent via Registered Post as Dragonfly will not be held responsible for items going astray in the mail.

We cannot accept returns or exchanges on items that were purchased on sale or for seasonal/festival items returned after the festival season.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at shop@dragonflytoys.com.au

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@dragonflytoys.com.au and send your item to: Convent Building C1.28/ 1 St Helliers Street Victoria, Australia 3067.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.

Shipping To return your product, you should mail your product to: Convent Building C1.28/ 1 St Helliers Street Victoria, Australia 3067.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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