ROUND PILLAR COFFEE TABLE

CURB SIDE DELIVERY

Keel only provides curb side delivery and is not responsible for unpacking and placing your furniture piece in your home or office. Keel is also not responsible for dispensing away with the debris of unpacking.

Should you require assistance in your furniture placement, please let Keel know at the time of placing your order, Keel can offer extra labour at an additional cost to the standard delivery charges mentioned for your product.

INCORRECT DELIVERY ADDRESS

Customers shall be solely responsible for providing the correct and accurate address details for delivery. Keel shall not be responsible for any delays in the shipping of the ordered and purchased product, misplacement of the product or the incorrect delivery of the product if it is due to the fault of the customer or due to inaccurate or false information being provided by the customer.

DELIVERY DATES

Most orders placed on our website are fulfilled within 8-12 weeks unless otherwise posted on the respective product page. All furniture is inspected prior to shipping, staging and release. Shipping methods and providers are carefully curated to ensure you receive the best service and experience possible. “Ship-out” times posted on product pages represent accurate and reasonable estimates with consideration to these commodities, their size, weight and packaging design. The shipping process is contingent on providers' availability and logistical resources, delays may occur and some services may not be available in all areas.

DAMAGED DELIVERY

In the event that you get a shipment with damages on the outside, make a note and a picture of it with the driver and let us know. If any item is damaged, contact customer service and they will provide a way forward.

Please note that it is your responsibility to check that your items will fit through doors, staircases and elevators in their original packaging before you place your order. Product dimensions are included in the Product Information on our website.

Once furniture is delivered, there is no return policy or exchange policy. If any delivered furniture has defects, Customer Service will assist in repairs or exchanges. Customers cannot change their mind upon delivery.

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Keel does not offer return.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

However a product is not eligible for return or exchange if damages have been reported after delivery has been completed and inspected. If purchased product has to be exchanged, the cost of returning the original product is to be borne by the customer.

Exceptions / non-returnable items

Certain types of items cannot be returned such as custom products (such as special orders or personalised items). We also do not accept returns if the customer feels that the dimensions of the product do not fit within their space.

Please note that it is your responsibility to check that your items will fit through doors, staircases and lifts in their packaging before you place your order. Product dimensions are included in the Product Information on our website.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Keel does not offer any exchanges on furniture items. Please contact customer support for further information.

Refunds

We will notify you once we’ve received and inspected your claim, and let you know if the claim was approved or not. If approved, you’ll be contacted by customer support and a way forward will be formulated.

Cancellation Policy

Once an item has been shipped, cancellation is not possible. Custom and special order items can be cancelled within 24 hours only. Once order has been placed and 24 hours have surpassed, custom and special orders cannot be cancelled.

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