Rotating Eternal Rose Gift Box

1. Is Shipping Free?

Yes! We offer free worldwide shipping on all orders.

2. Order Processing & Shipping Times

How Long Does It Take to Process My Order?

Orders are typically processed and dispatched within 1 to 3 business days. Please note that customized items may take slightly longer, especially during holiday seasons. If you need more details, feel free to contact us at support @fabulove .co .

How Long Does Shipping Take?

Once dispatched, orders generally arrive within 7 to 12 business days. However, during peak periods, please allow an additional 5 business days for delivery.

Can I Track My Order?

Yes! Once your shipping label has been created, you will receive an email notification with your tracking details. Please allow a few days for tracking updates to appear, as the package will be awaiting pickup and processing by the carrier.

3. Address Changes & International Shipping

Can I Change My Shipping Address?

Yes! You can update your shipping address after ordering on the shipping page or via the shipping confirmation page in your email.

Please note: Once your order has shipped, we cannot change the address. If you need to make any adjustments, please do so before your order is dispatched.

Do You Ship Internationally?

Yes! We offer worldwide shipping, except for a few restricted countries. If you are unsure whether we ship to your location, please reach out to us.

4. Shipping Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). Please note that tracking details may take up to 24 hours to update.

Customs, Duties & Taxes

Customs fees, duties, and taxes vary by country and are the responsibility of the customer.

For most countries, we cover customs fees in advance. However, if your country requires additional fees upon arrival, it is the customer’s responsibility to pay these charges.

If international trade laws change and new tariffs are introduced after you place your order, the customer is responsible for covering any new tariff fees imposed by their country.

5. Lost or Damaged Packages

Lost Packages

If your order is lost in transit, we will provide you with a replacement at no additional cost. However, if the carrier encounters issues delivering your replacement package, it will be the customer’s responsibility to follow up with the carrier for further resolution.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours at support @fabulove .co . We will assist you in resolving the issue. Be sure to keep all packaging materials and damaged items, as they may be required for a claim.

Contact - FabuLove - Checkout

At Fabulove, we strive to provide you with high-quality products and a seamless shopping experience. Please review our Returns & Refunds Policy below for eligibility and conditions.

Returns & Refunds

Customers have 7 days after delivery to initiate a return - please view our return eligibility below to see if the item you ordered is eligible for a return.

If you receive a product that is defective or damaged during shipping, we offer a 100% money-back guarantee or a replacement. To qualify, you must contact us within 2 days of delivery at support @fabulove .co .

Return Eligibility

✅ Eligible for Returns & Refunds:

•Items that arrive damaged or defective

•Non-custom items in unused and original condition

❌ Not Eligible for Returns & Refunds:

Custom-made items (unless they arrive damaged or defective)

•Orders that fail to arrive due to incorrect shipping addresses provided by the customer

•Items that have been used, altered, or damaged after delivery

•Requests based on buyer’s remorse (e.g., you no longer want the item)

We reserve the right to deny refunds or returns if the item does not meet the eligibility criteria outlined above.

Order Cancellations & Modifications

We understand that mistakes happen! That’s why we offer a 4-hour grace period after an order is placed to make changes or request cancellations.

Cancellation & Modification Policy:

1️⃣ 4-Hour Grace Period:

•Customers have 4 hours from the time of purchase to cancel or modify their order.

2️⃣ Cancellation of Unfulfilled Orders:

•If your order has not been fulfilled, you may request a cancellation beyond the 4-hour window.

3️⃣ Engraving Requests:

•Changes to engraving details may not be possible if requested after the 4-hour grace period, but we will do our best to accommodate requests.

4️⃣ Fulfilled Orders:

•Once an order has been processed and shipped, we cannot make any changes or cancellations.

📩 To request an order cancellation or modification, please contact us as soon as possible at support @fabulove .co .

Contact - FabuLove - Checkout