Ross Nesting Coffee Table

At Parc Decor, we strive to provide a seamless experience from checkout to delivery. This policy explains our shipping options, delivery timelines, and what to expect once your order is placed.

Where We Ship

We ship worldwide using trusted carriers. Shipping options vary by destination and are displayed at checkout. Products ship from our network of partner warehouses located in the United States and internationally depending on the item ordered.

Shipping Costs

We offer complimentary standard shipping on all orders worldwide. For select items, expedited or express shipping options may be available at an additional cost. All available shipping methods and their costs are displayed at checkout.

Order Processing and Production

In-stock items typically ship within 1-3 business days of purchase. Made-to-order items begin production within 1-3 business days. Business days are Monday through Friday, excluding holidays.

Gift cards are delivered electronically and are fulfilled immediately after purchase.

Delivery Times

At checkout, you will see available shipping options and their estimated delivery timeframes based on your order and destination. Below are general timeframes for reference.

In-Stock Items

Standard Shipping: United States orders typically arrive within 5-10 business days. International orders typically arrive within 8-20 business days. Many orders arrive sooner, but we recommend planning for these timeframes to account for any carrier or customs delays.

Expedited Shipping: Expedited options are available for many items and destinations. Calculated delivery dates are shown at checkout.

Made-to-Order Items

Made-to-order items are crafted specifically for you after your order is placed. These items typically arrive within 2-4 weeks from the order date. You will see a 2-4 week arrival notice on the product page and again at checkout if an item falls into this category.

Backordered Items

Occasionally, an item may be temporarily out of stock but still available to order. If this is the case, you will see a backorder notice on the product page and in your cart. We will ship the item as soon as it is restocked. The delivery timeframe at checkout reflects transit time once the item ships. For an estimated ship date, please contact us .

Freight and Large Item Deliveries

Furniture and oversized items may ship via specialized freight carriers. The delivery process differs from standard shipments.

Scheduling: The freight carrier may contact you to schedule a delivery appointment.

Delivery Location: Most freight deliveries are curbside or to the first accessible area, such as a garage or building entrance. Carrier discretion may vary.

Signature: A signature is typically required upon delivery.

Your Responsibility: You are responsible for being available to receive freight deliveries at the scheduled time. Missed delivery appointments may result in additional carrier fees, which are your responsibility.

Inspection Requirement: You must inspect freight shipments at the time of delivery. If visible damage is present, note it on the delivery receipt before signing. Failure to note visible damage may void your ability to file a freight claim. For concealed damage discovered after delivery, see our Return & Refund Policy . We strongly recommend taking photos of the shipment and packaging at the time of delivery.

Refused Deliveries: You may refuse delivery only if visible damage is present and noted on the delivery receipt. You may not refuse delivery for change of mind or any non-damage reason. Concealed damage must be reported after delivery following our damage claim process and does not justify refusal of delivery. If you refuse delivery for any reason other than documented visible damage, you will be responsible for all return shipping costs, carrier fees, and original outbound shipping costs (even if advertised as complimentary), which will be deducted from any refund.

Risk of Loss and Delivery Confirmation

Risk of loss transfers to you upon successful delivery. Parc Decor remains responsible for items that are lost or destroyed in transit. Delivery confirmation may include carrier scans, GPS data, photo confirmation, or signature confirmation where applicable.

If a carrier marks an order as delivered, it is considered delivered. Parc Decor does not reship or refund orders marked as delivered by the carrier due to theft or loss after delivery. However, we will assist you with filing carrier claims where possible.

Customs and Import Fees

United States Customers: All U.S. orders are shipped Delivered Duty Paid (DDP), meaning no customs fees, import taxes, or duties are due upon delivery.

International Customers: International orders may be subject to customs duties, taxes, or import fees determined by your country. These charges are your responsibility and are not included in your order total. Customs authorities determine import charges independently of Parc Decor, and such charges are not controlled or collected by us. Your local customs office or carrier will notify you if payment is required prior to delivery.

Order Tracking

You will receive a shipping confirmation email with tracking information once your order ships. Tracking updates may take 24-48 hours to activate after shipment. You can track your order using the link in your confirmation email or on our Order Tracking page .

Orders containing multiple items may arrive in separate shipments. This allows us to get your products to you efficiently. Tracking details will be provided for each shipment.

Shipping Delays and Liability

Estimated delivery times are not guaranteed. Delays may occur due to carrier transit, weather conditions, customs processing, or other factors beyond our control. Parc Decor is not liable for carrier delays once a shipment has been dispatched.

If your order has not arrived within the estimated timeframe, please contact us . We will assist by tracking the shipment, coordinating with the carrier, and working with you toward a resolution.

If your order is lost or arrives damaged, please refer to our Return & Refund Policy for next steps.

Delivery Address Requirements

A valid street address is required for most orders. Many carriers cannot deliver to P.O. boxes, particularly for oversized or freight shipments. If a P.O. box is provided and delivery is not possible, we may contact you to request an alternate address prior to shipping.

You are responsible for providing accurate and complete delivery information at checkout. Parc Decor is not responsible for delays, delivery failures, or additional fees resulting from incorrect or incomplete address details.

If a delivery attempt fails due to address issues or recipient unavailability, the carrier may hold the shipment for pickup or require delivery to be rescheduled. You are responsible for working directly with the carrier to retrieve or reroute your package. Any fees incurred from failed delivery attempts or address corrections are your responsibility.

We encourage you to review your shipping address immediately after placing an order. If you notice an error, contact us as soon as possible. Address changes may not be possible once an order has entered fulfillment or shipped.

Questions

If you have any questions about shipping, tracking, or delivery, please contact us . We typically respond within 24 hours.

Contact - Parc Decor - Checkout

We want you to love your purchase from Parc Decor. If you need to return an item or have an issue with your order, this policy explains what you can expect. By placing an order, you agree to the terms outlined below.

Eligible Items and Return Window

The return window is thirty (30) days from the date your order is delivered.

To qualify for a return, items must be new, unused, and unassembled. Items must be returned in original packaging with all parts, accessories, and materials included. Products must be in the same condition in which they were received.

Non-Returnable Items

Gift Cards: Gift cards are final sale and cannot be returned, exchanged, or redeemed for cash (except where required by law).

Personalized or Custom Orders: Items that are custom-made, personalized, or special-order based on customer specifications are not eligible for return unless they arrive damaged, defective, or incorrect due to a manufacturing or shipping error. See the Damaged or Incorrect Items section below for how to report issues.

How to Initiate a Return

To initiate a return, please contact us within thirty (30) days of delivery. Include your order number, the item(s) you wish to return, and the reason for return.

Step 1 – Request Authorization: Contact our support team to request a return. Returns must be approved before items are sent back.

Step 2 – Receive Instructions: Once approved, we will provide return instructions and the correct return address. Return addresses may vary depending on the item and destination.

Step 3 – Ship the Item Back: Pack the item securely in its original packaging. Use a trackable shipping service and ship the item to the address provided. Parc Decor does not arrange carrier pickups for voluntary returns; return shipping is your responsibility unless otherwise stated.

Important: Returns sent without prior authorization may not be accepted or processed.

Return Shipping Costs

Change of Mind or Unwanted Items

If you are returning an item because you changed your mind, ordered incorrectly, or no longer want it, return shipping costs are your responsibility. We do not provide prepaid return labels for voluntary returns. Expedited or express shipping fees paid on the original order are non-refundable for voluntary returns.

Our Error or Defective Items

If your return is due to an error on our part (wrong item, wrong color, defective, or damaged product), we will cover return shipping, provide a prepaid return label, and offer a replacement or full refund. Any expedited shipping fees you paid will also be refunded.

No Restocking Fees

We do not charge restocking fees. As long as returned items meet eligibility requirements, you will receive a refund for the product price.

Freight Returns

Large items that shipped via freight must be returned via freight carrier. For voluntary returns, you are responsible for arranging and paying for return freight pickup.

Damaged or Incorrect Items

Please inspect your order upon delivery. We strongly recommend taking photos of the shipment and packaging at the time of delivery.

Damage or incorrect item claims must be reported within five (5) days of delivery. Photo or video evidence is typically required. Late or unsupported claims may be denied.

Standard Shipments: Contact us within five (5) days of delivery if your item arrives damaged, defective, or incorrect.

Freight Shipments: Inspect large items immediately before signing for delivery. If visible damage is present, note it on the delivery receipt. Failure to note visible damage may void your ability to file a freight claim. For concealed damage discovered after delivery, contact us within five (5) days.

Depending on the extent of damage, we will work with you to find the best solution, which may include a partial refund or repair credit if the damage is minor and you would like to keep the item, replacement parts if applicable, or a full replacement or refund for items with significant damage. We will file any necessary claims with the carrier on your behalf.

Lost Packages

If your package is confirmed lost in transit, contact us . We will file a claim with the carrier and send a replacement or issue a refund, typically within three to seven business days.

If a carrier marks an order as delivered, it is considered delivered. Delivery confirmation may include carrier scans, GPS data, photo confirmation, or signature confirmation where applicable. Parc Decor does not reship or refund orders marked as delivered by the carrier due to theft or loss after delivery. However, we will assist you with filing carrier claims where possible.

Exchanges

We do not offer direct item-for-item exchanges. To exchange an item, place a new order for the desired item and initiate a return for the original item following the process above. Once the return is received and approved, a refund will be issued.

If an exchange is needed due to damage or an incorrect item, we will handle it directly at no cost to you.

International Returns

International orders follow the same thirty (30) day return policy. International customers are responsible for return shipping costs unless the return is due to our error. Returned packages should be marked as "Returned Goods" to avoid customs charges. Duties, taxes, or import fees paid on the original order may not be refundable. Return addresses may vary by country; we will provide the correct return instructions when your return is approved.

EU 14-Day Right of Withdrawal

If your order is shipped to a country within the European Union, you have a legal right to withdraw from your purchase within fourteen (14) days of delivery, without providing a reason, in accordance with EU consumer protection laws. To exercise this right, you must notify us of your decision to withdraw within fourteen (14) days of receiving your order. The item must be returned unused and in its original condition. Return shipping costs are your responsibility unless the return is due to damage, defect, or error on our part. Our standard thirty (30) day return policy applies in addition to this statutory right and does not limit or replace your EU withdrawal rights.

Refunds

Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to the original payment method within five to seven business days. Processing time by your bank may vary.

You may request store credit instead of a refund to your original payment method. Store credit is issued instantly upon request.

We reserve the right to issue partial refunds or deny returns if items are returned used, damaged, incomplete, or not in original condition.

If a return does not meet eligibility requirements, we will contact you with the following options: accept a partial refund based on the item's condition, pay for return shipping to have the item sent back to you, or forfeit the item with no refund. We will notify you before taking any action.

Store Credit

Store credit does not expire, cannot be converted to cash (except where required by law), and is non-transferable. Store credit may also be issued situationally as compensation for service issues. Store credit becomes void if fraud or abuse is later identified.

Order Cancellations

We aim to be as flexible as possible while balancing the costs involved in fulfillment and production.

Standard and Backordered Items

Orders for standard items, including backordered items, may be canceled free of charge at any time before the order has shipped. Once an order has shipped, it cannot be canceled and must be handled as a return.

We encourage you to contact us as soon as possible if you wish to cancel. Some of our fulfillment partners continue processing orders outside of standard business hours, including evenings and overnight. Cancellation requests are processed in the order received and are subject to fulfillment status at the time they are reviewed. We make reasonable efforts to honor cancellation requests, but we cannot guarantee cancellation once an order has entered fulfillment or shipped.

Made-to-Order Items

Made-to-order items may be canceled free of charge within forty-eight (48) hours of purchase, provided production has not yet begun. Production may begin before the forty-eight (48) hour window elapses.

After forty-eight (48) hours from purchase, or once production has started (whichever occurs first), cancellation requests will incur a twenty percent (20%) cancellation fee to cover materials, labor, and administrative costs already incurred. This fee will be deducted from the refund amount.

Production is considered to have started once the manufacturer has received the order and begun fabricating or assembling components specifically for your item.

Orders That Have Shipped

Once an order has been prepared for shipment and handed over to the carrier, it cannot be canceled or modified. In these cases, you may initiate a return after delivery following the process above.

Trade and Business Clients

Trade and business clients are subject to the same return, cancellation, and shipping policies as consumers. Trade discounts and trade accounts are offered at Parc Decor's discretion and may be modified or revoked at any time.

Contact Us

To request a return, cancellation, or refund, or if you have questions about this policy, please contact us . We aim to respond promptly and work toward a fair resolution.

Contact - Parc Decor - Checkout