RJ45 Cat5e Network Cable

Last updated: 1/6/2026

ORDER PROCESSING

All orders are processed within 1–2 working days (Monday–Friday, excluding public holidays).

Orders placed after 2pm may be processed the next working day.

We aim to dispatch all orders as quickly as possible, however processing times may vary during busy periods.

SHIPPING METHODS & DELIVERY TIMES

We offer delivery within the United Kingdom.

Estimated delivery times:

- Standard Delivery: 2–5 working days

- Express Delivery (if available): 1–2 working days

Delivery times are estimates and are not guaranteed.

DELIVERY CHARGES

Delivery charges are calculated at checkout based on your order size, weight, and delivery location.

Any applicable delivery charges will be clearly displayed before you complete your purchase.

ORDER TRACKING

Where available, tracking information will be provided once your order has been dispatched.

DELAYS

While we aim to deliver within the estimated timeframes, we are not responsible for delays caused by:

- Courier services

- Weather conditions

- Industrial action

- Supply chain disruptions or other factors beyond our control

FAILED DELIVERY

If delivery is attempted but unsuccessful:

- The courier may attempt redelivery or leave instructions

- It is the customer’s responsibility to follow up with the courier if required

Additional charges may apply for re-delivery.

DAMAGED OR MISSING ITEMS

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery at:

sales@diyhardwarestore.co.uk

Please include:

- Your order number

- Details of the issue

- Photos if applicable

We will resolve the issue as quickly as possible.

INCORRECT ADDRESS

It is the customer’s responsibility to ensure the shipping address is correct at the time of ordering.

We cannot be held responsible for orders delivered to an incorrect address provided by the customer.

CONTACT

For any questions regarding shipping, please contact:

The DIY Hardware Store

Email: sales@diyhardwarestore.co.uk

Contact - DIY Hardware Store - Checkout

Last updated: 20th May 2026

RETURNS

We accept returns within 30 days of delivery.

To be eligible for a return:

- Items must be unused and in their original condition

- Items must be returned in original packaging where possible

- Proof of purchase (order number) is required

We reserve the right to refuse returns that do not meet these conditions.

NON-RETURNABLE ITEMS

The following items cannot be returned:

- Used or installed items

- Items damaged due to misuse or improper handling

- Custom or special-order products (if applicable)

FAULTY OR DAMAGED ITEMS

If your item is faulty, damaged, or not as described, please contact us as soon as possible at:

sales@diyhardwarestore.co.uk

We will:

- Offer a replacement, repair, or refund as appropriate

- Cover any return shipping costs for faulty items

CHANGE OF MIND RETURNS

If you wish to return an item due to a change of mind:

- You are responsible for return shipping costs

- Items must be returned within 30 days of delivery

- Items must be unused and in resaleable condition

Original delivery charges are non-refundable unless the item is faulty.

REFUNDS

Once we receive and inspect your return, we will notify you of the outcome.

If approved:

- Refunds will be processed to your original payment method

- Please allow 5–10 working days for the refund to appear

EXCHANGES

We only replace items if they are defective or damaged. If you need an exchange, please contact us.

RETURN PROCESS

To start a return, please contact:

Email: sales@diyhardwarestore.co.uk

Include:

- Your order number

- Details of the issue

- Photos (if item is damaged or faulty)

We will provide return instructions.

YOUR RIGHTS

Nothing in this policy affects your statutory rights under UK consumer law.

Under the Consumer Contracts Regulations, you may have the right to cancel your order within 14 days of receiving your goods for a full refund (excluding certain items).

CONTACT US

For any questions about returns or refunds, please contact:

The DIY Hardware Store

Email: sales@diyhardwarestore.co.uk

Contact - DIY Hardware Store - Checkout