Rival Ab Mat

Next Working Day Delivery

We hate having to wait for things to arrive, so that's why every product on our website is eligible to be sent on a next working day service to Mainland UK. Most items will be dispatched 1-2 working days after the order has been placed, and as we use a variety of couriers, whilst most items will be sent on a next working day service, some may also be sent on a 2-working day service.

Some orders placed before 11:00 may even be dispatched on the same day (Mon to Fri)!

If you won't be at home when your order is due to arrive, please contact us and we can delay the shipping of your order to a day that suits you.

Large orders will be sent and delivered on a Signed For Pallet Service; please read below for more information, or click HERE .

Free Shipping on orders over £50

Free shipping is available for orders £50 and over, to Mainland UK. £4.99 Shipping for orders £49.99 and under.

Orders to Scottish Highlands and Islands, and Offshore Islands will incur extra charges. Please see below.

If you would like to delay the shipping of your order to a different day, please get in touch with us and we will happily delay the delivery of your order to a day that suits you.

Some geographic and product restrictions apply. Please see below for more details.

Signed For Pallet Service

With large orders, we will send them on a Signed For Pallet Delivery Service, as it is safer and ensures all the items arrive at the same time.

You may see the 'Signed For Pallet Service' option in the cart page, where you can choose your delivery date. We will dispatch your order for this date, and someone MUST be at your shipping address to sign for it. Failure to have someone present will result in a re-delivery charge.

The delivery will be kerbside, but the driver may be able to deliver closer to your property if it is accessible and it is safe to do so. Please be aware that the driver is not permitted to enter your property, or to unload the goods off of the pallet. It is your responsibility to unload the goods from the pallet, and to dispose of the pallet. It is at the delivery driver's discretion whether a delivery can be made closer to your property, but please be prepared to unload the goods from the kerbside delivery point if the access isn't deemed suitable (i.e. narrow driveways/roads, gravel driveways, flats/apartments etc.). If this is likely to be an issue, please contact us immediately.

If you don't see the 'Signed For Pallet Service' option in the cart page, your order is likely to be sent with a courier. However, depending on what you've ordered/your shipping location, we may decide to send your order on a pallet service, and we will contact you and request a nominated delivery day.

As the pallet delivery is on a nominated day of your choosing, it is your responsibility to be at home to receive the goods. The pallet delivery driver will NOT leave the goods at your property if there is no-one at home to accept them, and no prior arrangement has been made. If the driver is unable to complete the delivery once they're at your property for whatever reason, and the delivery has to be re-scheduled, we will require a Re-Delivery Fee from you.

You should receive a time slot on the morning of the delivery day, but if not please contact us.

Most Signed For Pallet Service orders will be sent 2-working days prior to your chosen delivery date, but please note we reserve the right to send your order up to 7-working days prior to your chosen delivery date.

Although 99% of deliveries are made on the nominated day, in very rare circumstances, if the courier fails to make the delivery due to reasons out of our control (for example breakdowns, traffic, delays at previous deliveries), we will contact you to make alternative arrangements.

Making a change prior to dispatch

If you would like to make a change to your order/delivery date, please contact us immediately.

Making a change after dispatch

If you would like to make a change to your order/delivery date once your order has left our warehouse, please contact us immediately, and please note you may incur additional charges.

Fees and Additional Charges

Re-Delivery Fee: Starting at £25

Hold/Storage Fee: Starting at £10/day

Saturday Delivery Fee: Starting at £40

Saturday Re-Delivery Fee: Starting at £65

Cancellation/Return Fee: Starting at £100 (up to 15% of your order value)

Saturday/Pre-13:00 Delivery

Please contact us if you require a Saturday delivery, or a pre-13:00 delivery time (Mon-Sat). Prices start at an additional £5.

Geographic and product restrictions apply.

Northern Ireland Delivery

We're delighted to be able to offer delivery to Northern Ireland! You can go through the checkout process as normal and a shipping rate will apply based on your order value. The order value and applicable shipping fee are as follows;

Order Value

Shipping Fee

£0 - £99.99

£12

£100 - £199.99

£24

£200 - £299.99

£36

£300 - £399.99

£50

£400 - £599.99

£64

£600+

£75

For orders sent with couriers, we allow a 2-5 working day delivery service for Northern Ireland.

For large orders sent via a pallet service, we allow a 3-8 working day delivery service.

If you have any questions, please get in touch.

UK Offshore Delivery

We can now ship to UK Offshore locations, including Guernsey, Isle of Man, Jersey, and Ireland! You can go through the checkout process as normal and a shipping rate will apply based on your order value. The order value and applicable shipping fee are as follows;

Order Value

Shipping Fee

£0 - £99.99

£15

£100 - £199.99

£28

£200 - £299.99

£40

£300 - £399.99

£55

£400 - £599.99

£70

£600+

£100

The price at checkout will show in your local currency, and no Tax will be charged.

Please be aware you will be responisble for any Import Duties/Taxes. Our courier/freight forwarder will contact you prior to delivery.

For orders sent with couriers, we allow a 3-7 working day delivery service for UK Offshore locations.

For large orders sent via a pallet service, we allow a 4-11 working day delivery service.

1m x 1m Rubber Gym Floor Tiles

All orders for the 1m x 1m Gym Floor Tiles will be shipped via a Signed For Pallet Service - no matter the quantity.

To prevent the introduction of a Minimum Order Quantity for the 1m x 1m Gym Floor Tiles, we will apply a;

£40 Standard Pallet Rate to carts that include at least one 1m x 1m Gym Floor Tile, and that have a Total Cart Value under £249.99.

£25 Standard Pallet Rate to carts that include at least one 1m x 1m Gym Floor Tile, and that have a Total Cart Value between £250 and £350.

•Carts that include at least one 1m x 1m Gym Floor Tile, and have a Total Cart Value over £350, will receive Free Shipping!

Orders to Northern Ireland with at least one 1m x 1m Rubber Gym Floor Tile, will apply a £75 Standard Pallet Rate (no minimum or maximum Total Cart Value).

Please read our Signed For Pallet Service Shipping Policy HERE , for full information.

Choosing a Delivery Date - 1m Floor Tiles

On the product page and the cart page, you should be able to choose a delivery date.

As the tiles will be delivered via a Signed For Pallet Service, you must be at home on your chosen delivery date to sign for the order. Failure to do so will result in a re-delivery fee.

If you don't see the option to select a delivery date - don't worry! - we will contact you to arrange delivery on a day of your choosing!

Click HERE to view the 1m x 1m Gym Floor Tiles .

Pre-Orders

If you've placed an order for a product on pre-order, we will keep you updated with when you can expect to receive your order.

If you order additional products alongside a pre-order product, we will ship all of the items at the same time, when the pre-order product is back in stock, unless stated otherwise.

Please be aware the delivery time frame shown on your order and at checkout is an estimate, and is subject to change.

International Shipping

We can ship Internationally! Please head over to our International Shipping page for full information - click HERE .

Contact - Rival Strength - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Rules

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or unassembled, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Once a return has been requested and accepted, you have an additional 20 days from the date the return request was accepted, or 30 days from when the order was delivered, whichever dates falls latest, to send the item back to us. If you send the item back to us after this timeframe, it will not be accepted and you will NOT receive a refund.

If you have received an item that has arrived damaged, a return must be requested within 7 days of receipt of delivery. We (Rival Strength) will organise and pay for a suitable solution; whether that be a replacement, repair,or collection and refund.

If you no longer want the item you purchased for any other reason, you (the customer) will have to pay and arrange for the item to be shipped back to us. It will be your responsibility to ensure that the return is re-packaged securely to prevent damages in transit. We reserve the right to reduce your refundable amount to cover actions such as; quality checks, testing, repairs, and re-packaging. We recommend using a tracked and insured delivery service to cover damages and loses.

If you would like to cancel an item that has already been dispatched, but has yet to arrive with you, you are welcome to reject the item when the courier attempts delivery, or to advise the courier to return the item to us, however, we reserve the right to charge a Cancellation Fee. We will evaluate each return/cancellation request on a case by case basis. Please contact us if you'd like to cancel an order that has been dispatched, but has yet to arrive.

Starting a Return

To start a return, please head to your ' Account ' page on our website, and select the order you would like to return. Click the 'Request return' button in the corner of your screen, and select the product(s) you'd like to return, and the reason(s) for returning them.

Once the return request has been submitted, we aim to responed within 2 working days.

Please be aware that items sent back to us without first requesting a return will NOT be accepted or refunded.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/Non-Returnable Items

Certain types of items cannot be returned or refunded, like custom products (such as special orders, customised items, or personalised items). Please get in touch if you have questions or concerns about your specific item.

Please ensure you're 100% happy with the proposed customisation/personalisation before purchasing, as we will be unable to refund you or have the item returned once it has been modified.Unfortunately, we cannot accept returns on gift cards or vouchers.

Bundle/Set Products

If you purchase a bundle/set, and would like to return a part (i.e. not all) of the bundle/set, we will refund you up to the discount/value amount of the next applicable bundle/set. If you would like to return a part of a bundle/set, please get in touch with us, and we will tell you what you will be refunded prior to you returning the item to us.

Ex-Demo/Clearance Products

We're are unable to offer refunds or returns on ex-demo/clearance products that are sold with damages and cosmetic issues, as these products are no longer considered new. All products that are sold with damages and cosmetic issues will have 'EX-DEMO' or 'CLEARANCE' in the title, a description of the damages and cosmetic issues, and photos of the damages and cosmetic issues.

End of Line Products

We are also unable to accept returns on End of Line products. These are products that have been sold at a discounted rate as we won't be continuing with the product range. These products will clearly have 'END OF LINE' in the title, and also in the description.

Exchanges

If a product has arrived damaged/isn't compatible/is the wrong item, etc., we can offer an exchange.

Simply contact us regarding the issue and which product you'd like to exchange, and we will send you the replacement product with our courier, who will deliver you the replacement and also collect the product you no longer want, and they will ship it back to us. All you'll need to do is securely repackage the product in the packaging it arrived in, and be at home to meet the courier!

Please contact us if you would like to exchange a product for any reason, and we will discuss the next steps with you.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. If not approved, we will contact you to inform you of our decision. Please remember it can take some time for your bank or credit card company to process and post the refund too. Delivery charges and shipping fees will not be refunded once an item has been dispatched.

Contact - Rival Strength - Checkout