Ritual Scoop

When Will My Order Be Shipped?

We're currently receiving more orders than ever before - we're so grateful for you bearing with us whilst we get these sent out as quickly as possible. Currently this is within 3 - 5 working days. We promise that our products are worth the wait and thank you for your patience.

Orders will be delivered in our bespoke Ancient + Brave packaging. We consider environmental sustainability in every aspect of our packaging and choose recycled and recyclable whenever possible – because all packaging deserves a second chance. Our FSC grade boxes and tubs are sourced from materials that meet strict standards to protect forests, animals and the people who depend on them.

Contact - Ancient + Brave - Checkout

This Returns Policy was last updated on 19 December 2023

We hope you love our products as much as we do but if for any reason you are unhappy with your purchase and would like to return the product for a refund please email us at hello@ancientandbrave.earth .

Returns are nice and easy. You can make a return if your product is damaged or there is a fault or simply if you have changed your mind*.

*as long as the product is unopened.

1. HOW DO I MAKE A RETURN?

1.1 If you have received your order but you have changed your mind or you are not sure a product is quite right for you then please:

(i) Email us at hello@ancientandbrave.earth within 14 days of receiving your order;

(ii) Include your Order Number and a few details on the reason for the return

(iii) The product must be returned to us unopened and in the condition as supplied to you. So please re-pack it with care using all of the original packaging or a suitable alternative. You are responsible for the return package and all associated posting costs.

(iv) The product needs to be received back to us within 28 days of receipt of the package by you. We do advise that you use a signed for and tracking service in case the parcel fails to reach us for whatever reason.

The address to return your product to is:

Unit 45Bridge FarmBarcombe Mills RoadRingmer, East SussexBN8 5BX

1.2 If your product has arrived damaged or there is a fault then please:

(i) Contact us at hello@ancientandbrave.earth and send us information on your order;

(ii) Include your Order Number and a few details regarding the issue or fault. We will resolve this issue for you and send you a new product straight away.

1.3 We will use all reasonable efforts to issue a refund within 10 working days but, in any event, no later than 30 calendar days after receipt of the returned product.

1.4 We regret that additional costs such as delivery charges (express or otherwise), any customs, import duties or taxes (on deliveries outside of the United Kingdom) and gift-wrapping cannot be refunded.

1.5 Please note that refunds on items bought as gifts can only be issued to the original purchaser.

2. CAN I CANCEL MY ORDER?

2.1 You can cancel your order at any time prior to your order being processed. Please be aware that orders are usually processed on the same day they are received.

Please email hello@ancientandbrave.earth with your address and Order Number.

3. CONFIDENCE GUARANTEE

3.1 In the event you are not fully satisfied with your product purchase please do email hello@ancientandbrave.earth within 30 days of receipt of your order. Please add the message title as “30 Day Guarantee” and include your Order Number, full name and address in your email as well as the reason for your requested return. 3.2 We will reply within one working day with confirmation of receipt of your email and shipping details (Confirmation Email). 3.3 Please return the product (including packaging) to us within 14 days of the Confirmation Email. We recommend that you use a signed for and tracking service in case the parcel fails to reach us for whatever reason. 3.4 We will use all reasonable efforts to issue a refund within 10 working days but, in any event, no later than 30 calendar days after receipt of the returned product. 3.5 We regret that additional costs such as delivery charges (express or otherwise), any customs, import duties or taxes (on deliveries outside of the United Kingdom) and gift-wrapping cannot be refunded.

Contact - Ancient + Brave - Checkout