Ring Sizing Up > 4.50MM

At Alloy Custom Jewelers, each piece is carefully crafted and made to order. Because of the custom nature of our products, shipping times may vary depending on the complexity of the piece and the production schedule.

Estimated Ship Dates

Each product page includes an estimated ship date based on the complexity of the piece and current production timelines.

•The estimated ship date reflects the time needed to produce and process your custom piece before shipment.

•While we make every effort to meet the estimated ship date, slight variations may occur due to the handmade nature of our products.

•If production is expected to take longer than estimated, we will notify you promptly.

Shipping Options and Costs

We offer the following shipping options:

Standard Shipping (3–5 business days)

Expedited Shipping (1–2 business days)

Overnight Shipping

Shipping rates are calculated at checkout based on your shipping address and selected delivery method.

International Shipping

We currently ship to select international destinations. International shipping rates and delivery times will be calculated at checkout.

•International orders may be subject to import duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping fee.

•Customs processing times may cause delays beyond our control.

Tracking Your Order

Once your order has shipped, you will receive an email confirmation with a tracking number.

•You can track your order through the carrier's website using the tracking information provided.

•If you have not received your tracking information, please check your spam folder or contact us at aram@alloycustomjewelers.com .

Lost or Delayed Packages

We are not responsible for delays caused by the shipping carrier or customs processing.

•If your package is lost or delayed, please contact the shipping carrier directly using the tracking information provided.

•If you need assistance, we will be happy to help you communicate with the carrier to resolve the issue.

Signature Upon Delivery

Due to the high value of our products, we require a signature upon delivery for all shipments over $500.

•If no one is available to sign for the package, the carrier will attempt delivery on the next business day or leave a notice for pickup at the nearest facility.

Damaged Packages

If your order arrives damaged:

•Keep all packaging and take clear photos of the damage.

•Contact us at aram@alloycustomjewelers.com within 48 hours of receiving the package.

•We will work with you to resolve the issue and file a claim with the carrier if necessary.

Incorrect Shipping Address

•We are not responsible for orders shipped to an incorrect address provided by the customer.

•If you realize you entered the wrong address, please contact us at aram@alloycustomjewelers.com as soon as possible.

•If the order has not yet shipped, we may be able to update the address.

•If the order has already shipped, you will need to contact the shipping carrier directly.

Order Cancellations and Changes

Because each piece is made to order, we cannot guarantee that an order can be canceled or modified once production has started.

•If you need to modify or cancel an order, please contact us immediately at aram@alloycustomjewelers.com .

•If production has already started, the order cannot be canceled or modified.

Holiday and Peak Season Delays

During peak seasons and holidays, processing and shipping times may be longer than usual. We recommend placing your order well in advance to avoid delays.

How to Contact Us

If you have any questions about shipping or need assistance with your order, please contact us at:📧 aram@alloycustomjewelers.com 📍 314 Brandilynn Boulevard, Suite C, Cedar Falls, IA 50613

Contact - Alloy Custom Jewelers - Checkout

At Alloy Custom Jewelers, each piece is made to order and customized specifically for you. Because of the highly personalized nature of our products, all sales are final. We do not accept returns, exchanges, or refunds except in the rare case of a confirmed defect or manufacturing error.

No Returns or Exchanges

Since every item is custom-crafted based on your individual specifications, we are unable to accept returns or exchanges on any products, including but not limited to:

•Rings, pendants, earrings, and bracelets made to specific size, metal, or stone selection.

•Engraved or personalized items.

•Custom designs or modified pieces.

•Sale items and gift cards.

We take pride in the quality of our work and carefully inspect each piece before shipping. Slight variations are expected with custom pieces and are not considered defects.

Helping You Resell Your Piece

While returns and exchanges are not possible for custom pieces, we understand that sometimes circumstances change. If you would like to sell your piece, we may be able to assist you by featuring it in our "The Only One Collection" or "Last Chance Collection."

•This option is offered at our sole discretion and is subject to approval based on the piece’s condition and marketability.

•If accepted, your piece will be listed for resale through our store, and any sale proceeds (minus a small handling fee) will be issued to you in the form of store credit or direct payment.

Please contact us at aram@alloycustomjewelers.com if you are interested in this option.

Damages and Issues

Please inspect your order upon receipt. If you believe there is a problem with your order, contact us at aram@alloycustomjewelers.com within 7 days of receiving your item.

•If the issue is determined to be the result of a manufacturing defect or an error on our part, we will work with you to resolve the issue.

•Resolution may include a repair or replacement. Refunds will only be offered at our sole discretion if the issue cannot be resolved otherwise.

•Normal wear and tear, minor variations in stones or metal, or slight imperfections due to the handmade nature of the piece are not considered defects.

Cancellations

Because each order is custom-made, production begins shortly after the order is placed. As a result, we cannot guarantee that an order can be canceled once production has started.

•If you need to cancel an order, contact us at aram@alloycustomjewelers.com immediately.

•If production has already started, the order cannot be canceled or refunded.

Refunds

If a refund is approved due to a confirmed manufacturing defect or error:

•Refunds will be processed to your original payment method within 10 business days of approval.

•Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at aram@alloycustomjewelers.com .

How to Contact Us

If you have any questions or need assistance, please contact us at:📧 aram@alloycustomjewelers.com 📍 314 Brandilynn Boulevard, Suite C, Cedar Falls, IA 50613

Summary:

All items are custom-made and non-returnable.

•Returns and refunds are only considered for confirmed defects or errors — slight variations are expected and not considered defects.

•If you’d like to sell your piece, we may be able to assist you through our "The Only One Collection" or "Last Chance Collection."

•Cancellations are not guaranteed once production has started.

Contact - Alloy Custom Jewelers - Checkout