RIGVOR™ POSTURE

Effective date: June 19, 2026

We're committed to getting your RockStep to you quickly and reliably. Here's everything you need to know about shipping.

Free shipping

Shipping is free on every order. There are no minimum order requirements and no hidden shipping charges at checkout.

Where we ship

We currently ship to addresses within the United States only, including all 50 states. We do not ship internationally at this time. Orders to Alaska, Hawaii, and U.S. territories may take slightly longer to arrive.

Order processing

Orders are typically processed within 1 business day (Monday–Friday, excluding U.S. public holidays). Orders placed on weekends or holidays begin processing the next business day.

Delivery time

Estimated total delivery time is 3–5 business days from the date your order is placed. This includes processing and transit. Delivery estimates are not guaranteed and may occasionally be affected by factors outside our control (see "Shipping delays" below).

Tracking your order

All orders ship with tracking included. Once your order ships, you'll receive a confirmation email with your tracking number so you can follow your package every step of the way. If you haven't received tracking within 3 business days of ordering, please check your spam folder, then contact us at support@vonafit.co .

Shipping delays

While we work hard to meet our delivery estimates, delays can occasionally occur due to severe weather, carrier disruptions, high-volume periods, or other circumstances beyond our control. We appreciate your patience and will help however we can if an issue arises.

Incorrect or incomplete addresses

Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address provided at checkout. If a package is returned to us because of an address error, we'll contact you to arrange reshipment (additional shipping costs may apply).

Lost, stolen, or damaged packages

If your tracking shows delivered but you can't locate your package, please check around your property and with neighbors first, as carriers sometimes mark items early. If your package is lost in transit or arrives damaged, contact us at support@vonafit.co and we'll work with you to resolve it.

Questions

VonaFit — support@vonafit.co

Email or Phone - RIGVOR - Checkout

1. Return & Refund Policy

Effective date: June 19, 2026

At VonaFit, we want you to love your RockStep. If something isn't right, we're here to help. This policy explains how returns, exchanges, and refunds work.

Return window

You have 14 days from the date your order is delivered to request a return. Requests made after 14 days unfortunately cannot be accepted.

Condition of returned items

To be eligible for a return, your item must be:

•Unused and in the same condition you received it,

•In its original packaging with all included parts, accessories, and inserts,

•Accompanied by proof of purchase (your order number or confirmation email).

Items that are returned used, damaged through normal use, or missing parts or packaging may be refused or may qualify for a partial refund only.

How to start a return

Email us at support@vonafit.co with your order number and the reason for your return. We'll review your request and, if approved, send you return instructions and the return address. Please do not send items back before contacting us — returns sent without prior approval may not be processed.

Return shipping costs

For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping was free and is not refundable. We recommend using a tracked and insured service, as we cannot be responsible for items lost or damaged in transit back to us.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or is the wrong item, we will make it right at no cost to you. Contact us at support@vonafit.co within 48 hours of delivery with your order number and clear photos of the issue. We will arrange a free replacement or cover the cost of return shipping — your choice.

Refunds

Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

There are no restocking fees on eligible returns.

Exchanges

Need a different item? The fastest way is to return your original item for a refund (once approved) and place a new order. If you'd prefer a direct exchange, email us and we'll do our best to accommodate.

Order cancellations

Orders begin processing quickly. If you need to cancel or change an order, contact us at support@vonafit.co as soon as possible — ideally within 24 hours of placing it. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy after delivery.

Late or missing refunds

If you haven't received an approved refund after 10 business days, first check your bank account again, then contact your card issuer, as processing times vary. If you've done this and still haven't received your refund, email us at support@vonafit.co and we'll follow up.

Questions

VonaFit — support@vonafit.co

Email or Phone - RIGVOR - Checkout