Right-Angle USB-C to USB-C Cable - Fast Charging & Data Sync

Order Processing Time

All orders are processed and dispatched within 2-4 business days. Once your order has been shipped and handed over to the carrier, we will provide you with a tracking number so you can monitor your package and view the estimated delivery time.

Please allow 2 to 4 business days for the tracking information to be updated.

Shipping Address Changes

If you need to change the shipping address for your order, please contact us via email or through the chat on our website with your new shipping details. Please note that once the order has been shipped, we are unable to modify the shipping address.

Shipping Methods, Costs, and Delivery Times

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the items in your order.

Shipping Method: Standard Plus — FREE

Estimated Delivery Time: Up to 9 business days after dispatch

Please note the following:

Delivery times begin only after the order has been shipped, as processing and handling are required prior to dispatch.

International shipping may involve complex logistics; delays may occur, particularly during peak periods or holidays.

All orders are shipped internationally, directly from our official factory to your provided address.

Shipping Restrictions

We are unable to ship orders to PO Boxes or military addresses.

Packages Damaged, Lost, or Missing in Transit

If you suspect that your package is lost or missing in transit, please contact us via email or through the chat on our website. We will work with the shipping company to investigate the issue.

Lost Packages: If your package is confirmed lost, we will send a replacement or issue a full refund at no additional charge.

Damaged Packages: If your package arrives damaged, please contact us, and we will arrange for a replacement or refund as promptly as possible.

Returns and Refunds

6.1 Return Due to Change of Mind

KZ Music Store accepts returns due to a change of mind, provided the request is made within 30 days of receipt. The item must be returned in its original packaging, unopened, and unused.

Return Shipping Costs: The customer is responsible for return shipping costs.

Refunds: Upon receipt of the returned item, we will process a refund for the full value of the product.

6.2 Warranty Returns

KZ Music Store offers a 30-day warranty period. Warranty claims must be submitted within 30 days of receipt.

Return Shipping Costs: The customer must initially cover the return shipping cost, which will be reimbursed upon a successful warranty claim.

Processing Time: Upon receipt of the product for a warranty claim, we will process the claim within 7 days.

For our comprehensive Returns and Refunds policy, please refer to our Returns and Refunds Policy .

Customer Service

For any inquiries, support, issues, or warranty claims, please contact us at support @kzmusicstore .com or reach out through the chat on our website.

International Shipping

Please note that all orders are shipped internationally directly from our official factory to your address. Delivery times commence after the product has been shipped, due to the complexities of international shipping systems.

Additional Information

Express Shipping + Exclusive Insurance is a premium service that offers expedited delivery with added transport insurance, ensuring your order is prioritized and securely handled.

Standard Shipping is a cost-effective option with reliable delivery times, provided free of charge.

Contact - KZ Music Store - Checkout

30-Day Free Returns and Exchanges

You have 30 days after receiving your item to request a return or exchange. To be eligible, the item must meet the following criteria:

Condition: The item must be in the same condition as when you received it.

Usage: It must be unworn or unused, with all original tags attached.

Packaging: The product should be in its original packaging.

Proof of Purchase: A receipt or proof of purchase is required.

How to Initiate a Return or Exchange

Contact Us: Reach out to us at support@kzmusicstore.com to initiate the process.

Approval: Once approved, we will provide a return shipping label and detailed instructions on how to send your package.

Shipping: Send the item back using the provided shipping label. Items returned without prior authorization will not be accepted.

Exceptions / Non-Returnable Items

•Customized or special order products.

•Items purchased on sale or at a discounted price.

•Gift cards.

If you have questions or concerns about a specific item, please contact us for clarification.

Refunds

After receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7 business days. Your bank or credit card company may take additional time to process and post the refund.

If more than 7 business days have passed since your refund was approved and you have not received it, please contact us at support@kzmusicstore.com .

Warranty

90-Day Exclusive Warranty

All our products come with a 90-Day Exclusive Warranty against manufacturing defects, ensuring that any issues arising from the manufacturing process will be addressed promptly. This warranty does not cover:

Misuse: Damage caused by improper use, such as forcing the volume to high levels.

Accidental Damage: Issues like bad contact in the cable or physical damage.

Normal Wear and Tear: Regular usage that leads to natural degradation over time.

Unauthorized Modifications: Any alterations made to the product outside of authorized repairs.

How to Claim Your Warranty

Inspect Upon Receipt: Please inspect your order immediately upon receiving it.

Report Defects: If you find any defects, damages, or receive the wrong item, contact us immediately at support@kzmusicstore.com with your order details and a description of the issue.

Evaluation: We will evaluate the issue and provide instructions on how to proceed, which may include sending the product back for repair or replacement.

Exclusions from Warranty

Damage from Misuse: Defects resulting from misuse, such as forcing the device to operate at high volumes, are not covered.

Unauthorized Repairs: Any repairs performed by unauthorized personnel void the warranty.

EU Right of Withdrawal

For customers located in the European Union, this policy applies in addition to our standard Returns and Exchanges policy and does not limit any statutory consumer rights available under applicable EU consumer protection laws.

If you are an EU consumer, you have the right to withdraw from an online purchase within 14 days from the date you receive the goods, without giving any reason. To make this process clear and accessible, KZ Music Store provides an online withdrawal function that can be used directly on our website without requiring account login.

To submit an EU withdrawal request, you may use our online withdrawal form and provide your name, email address, and order or contract number. After the request is submitted and confirmed, we will send an automatic confirmation to the email address provided.

If the order has already been shipped or is still in transit, the product must first be delivered and then returned to us before the refund can be completed. We may withhold the refund until we have received the goods back or until you provide valid proof that the goods have been sent back to us, whichever occurs first.

Unless we provide a prepaid return label or otherwise agree to cover the return shipping cost, the direct cost of returning the goods may be the customer's responsibility, depending on the customer's location and the available return method. If the item is defective or was sent incorrectly, return shipping will be handled according to applicable consumer protection rules and our support team's instructions.

Returned items must be sent back in substantially the same condition in which they were received, including original packaging and accessories whenever possible. Customers may be responsible for any diminished value resulting from handling the goods beyond what is necessary to inspect their nature, characteristics, and functioning.

Once the returned item is received and inspected, we will process any eligible refund to the original payment method. Refund timing may also depend on the payment provider, bank, or card issuer.

Contact - KZ Music Store - Checkout