Richmond 200 - 280cm Large Oak Extendable Dining Table

That’s Furniture.co.uk will deliver the goods you have ordered to the address you provide us for delivery at the time you place your order. All items are dispatched within 24 – 72hrs, unless otherwise stated.

You will receive a dispatch email with details of your delivery method and estimated time of arrival. It is really important that we have the correct contact details on your order to ensure carriers can contact you to book in delivery and to avoid any delays with deliveries.

Deliveries are conducted on Weekdays only. We aim to deliver your furniture within the time quoted on our website when you place your order. If circumstances change, we will contact you. If, however, it is delayed due to circumstances beyond our control, then we cannot accept any liability for consequential loss.

Delivery times quoted on the website are for delivery to postcodes which fall within our normal delivery areas. Should your postcode fall outside our normal delivery area, delivery times may vary. We will inform you of this when confirming acceptance of your order. All deliveries are signed for.

If you are out when our delivery team arrives, they will leave a card with a contact number for you to call them and arrange delivery at a future date.Please note that failed deliveries with the Pallet Delivery or 2 man Service or 2 failed attempts with the Express carrier will incur a re-delivery charge of per attempt.

Express Carrier - £10 per re-attempt after the 2nd re-attempt

Pallet Delivery - £45 for each reattempt

2 Man Service - £40 for items up to 32kg, £60 for items up to 83kg £75 for all other items

If you choose not to have the item re-delivered the charge will be subtracted from the refund amount (other charges may apply).

Risk of damage to or loss of the goods shall pass to the Buyer upon delivery The Buyer agrees to pay for any loss or extra cost incurred by Thatsfurniture.co.uk through the Buyers instructions or lack of instructions or through failure or delay in taking delivery.

Our current delivery methods are as followed:

Product type

Carrier

Express items inc Chairs/Small Lamp/Side Tables/Nest of Tables

Express Carrier

Small – Medium Items (Coffee Tables, Console Tables, Small Dining Tables, Small – Medium Dining Sets)

Rattan Sets – Loungers, 4 - 6 Seat Dining Sets, 8 Seat Rectangle & Modular Sofa Sets

Pallet Delivery

Large Items (Large Dining Tables, Medium and Large Dining Sets, Bookcases, Dressers and 8 Seat Round Rattan

2 Man Service

Express Carrier – Offer a fully track able service operating on a next working day delivery basis. The items are to the door step only. A signature is required with this delivery method.

Pallet Delivery – Offers a Kerbside Pallet delivery within 2 -3 working days in most instances to UK Mainland, other area maybe subject to longer lead times. This is one of the quickest ways we have found to deliver and with the items being strapped to a pallet it lessens the risk of damage as it is manhandled less.

The carrier local to your area will contact you directly to book in delivery on a day best for yourself. On the day of delivery they will attempt to call ahead of delivery but please note this may not always be possible. The pallet/s will be set down as close to the property as possible, they are unable to breakdown the pallet or take items inside the property or around the back of the property due to insurance reasons. The pallet is a part of the packaging and will need to be disposed of by yourself.

**We appreciate this method may not be suitable for everyone, we have the option of a 2 man service also (listed below) – please contact us on 0121 667 2755 as soon as possible to let us know and we can change the delivery method for you.**

2 Man Service – Offers a 2 man service with delivery within 5 – 7 working days. The carrier will contact you directly to book in delivery and on the day before they will provide a time slot. Upon arrival the drivers will deliver the items to a room of choice ( limited to the first floor only), you will have the option for them to unpack the item which is recommended as any damage can be reported at that point.

With any deliveries please ensure you check all visible packaging and where possible the goods before signing for them. Please note down any damage to the boxes or items on the POD so this information is on record. Please also inform us on 0121 667 2755 within 24hours of any damage, so we can liaise with the carrier and arrange any exchanges which may be required.

Last Updated and Effective September 23, 2022

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Cancellations, refunds and returns

If you are not 100% happy with your purchase you are welcome to return any item to us for a refund, exchange or credit note providing we are advised in writing within 30 days of receipt of goods.

To advise of a return please contact us by email at customerservices@thatsfurniture.co.uk

In the event of cancellation you must return any goods already dispatched to you in accordance with our returns procedure detailed in our customer information section.

The customer is responsible for any goods in their possession and for ensuring the items are suitably packaged to avoid any form of damage in transit when returning any goods. All items must be returned to us in the condition they were purchased in. Original packing, tags and labels must be as they were when delivered where possible.

Please note that the return must include all parts of the item(s) ordered, including free gifts, etc. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping and collections costs will be deducted from your return refund.

We reserve the right to request photos of the items prior to accepting any returns and where there is evidence that shows the items have been used prior to the return we will decline the return request.

Collection Charges are as follows:

Oak/Glass Furniture Items

Collection Charge

Additional Charges

Express items inc Chairs/Small Lamp/side tables

£25 for 1st box

£15 per additional box

Small Items (coffee Tables, Console Tables, small Dining Tables up to 90cm) – upto 32 kg in weight

£38 (up to 32kg)

£60.00 (over 31kg)

£10 additional charge for DD, DG, EH, G, FK, KA, ML & TD

£20 additional charge for Highlands

Medium Items (medium dining Tables, Small dining sets and items less then 83kg in total

£60

£10 additional charge for DD, DG, EH, G, FK, KA, ML & TD

£20 additional charge for Highlands

Large Items (large dining tables, medium and large Dining Sets, Book cases, Dressers up to 250kg

£75

£10 additional charge for DD, DG, EH, G, FK, KA, ML & TD

£20 additional charge for Highlands

Rattan Furniture Items

Collection Charge

Additional Charges

Lounger Sets & 4-6 seat Dining Sets

£50

£10 additional charge for DD, DG, EH, G, FK, KA, ML & TD

£20 additional charge for Highlands

8 Seat dining Sets & Modular Sofa Sets up to 6 seats

£100

£10 additional charge for DD, DG, EH, G, FK, KA, ML & TD

£20 additional charge for Highlands

All XL Modular Sofa Sets 7 seats +

£150

£10 additional charge for DD, DG, EH, G, FK, KA, ML & TD

£20 additional charge for Highlands

Where a collection is needed for any of the Islands or Isles surrounding UK Mainland including Northern Ireland – a quote will need to be provided to you based on the pallet return rate and can be obtained by contacting the customer service team who will assist you further.

The costs mentioned above are purely to assist in recovering our own transport costs.

Any collection charges passed to the customer will be deducted from the final refund and must be accepted in writing via email before a collection is booked.

Customers have the right to return items via their own means, please ensure our Customer Service Team are aware of this as details will be communicated to the warehouse to avoid any delays in the return process being completed and the refund issued.

Any claim regarding damaged or defective goods must be made within five working days of receipt. Please ensure you check all goods carefully before signing for them. We cannot be responsible for replacing damaged goods if the courier is not advised of the damage on receipt.

Cancellation by Us

We reserve the right not to accept any order request if: we have insufficient stock to deliver the goods you have ordered; we do not deliver to your area; one or more of the goods ordered was incorrectly described or priced on the website; the payment transaction is not authorised. If we do cancel your contract we will notify you by e-mail and will refund you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order.

We will not be obliged to offer any additional compensation for disappointment suffered.

Exchanges

If you receive an item which you are not happy with, please contact us within five working days to advise us of the issue. The customer Service Team will require photos of the issues which can be sent to customerservices@thatfurniture.co.uk.

The pictures will be checked and a member of the team will take ownership of your query from start to finish, ensuring you are completely satisfied with your purchase. They will advise you of the options available to resolve the problem and make any necessary arrangements to have any issues resolved swiftly.

Product Complaints within 6 months

If your product develops an issue within the first 6 months of receipt, please contact us with photos or videos of the complaint.

The Customer Service Team will offer to exchange the product for a like for like item. This item will be Quality Checked prior to dispatch.

In the event of the exchange taking place and the item is not satisfactory a collection and full refund will be offered.

Product Complaints after 6 months and within 1 year.

If your product develops an issue after the first 6 months but within one year, please contact us with photos or videos of the complaint.

The Customer Service Team will request the photos be looked at by the Quality Control Team who will then advise them of the action to take. In the event of a clear defect the customer services will offer to exchange the product for a like for like item. This item will be Quality Checked prior to dispatch.

In the event of the exchange taking place and the item is not satisfactory a collection and full refund is requested a fair usage charge will be deducted from the refund to compensate for the length of time the goods were in your possession.

This is worked out by the Cost of the product divided by 365 and times by the number of days you have had the goods - this will be the overall amount deducted from the refund.

In the event the defect looks to be accidental damage or due to negligence the onus would be on the customer to prove the defect is down to manufacturing damage. Any resolutions offered would be down the discretion of the management and subject to the same clauses as above.

Refunds

Refunds are issued upon return and inspection of all goods. Only once they have been checked will the status be changed to awaiting refund. We will issue the refund within 14 days of all returns, and within 7 days of any cancellations where the goods had not been dispatched.

Refunds will be issued via the same method of payment as the original order and can take between 3 -5 days to reflect in your account depending on the financial institute banked with.

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