Revolve Table Lamp

Shipping Policy – Rayora Light

Where Are Items Located?

We operate registered companies and warehouses across strategic global locations, including:

Hong Kong (Mainland)

United States

Vietnam

Singapore

United Kingdom

Germany

In rare cases where a region is temporarily out of stock, we will ship directly from our factory to complete your order.As a reputable U.S.-registered lighting brand, we prioritize fast dispatch, secure logistics, and reliable customer experience.

Order Cancellation (Very Important)

Q: What is your policy on canceling orders that are already in transit?

A: Orders that have been shipped and handed over to our logistics partners cannot be canceled.

Reasoning

Standard shipping (sea freight) places your item inside sealed bulk containers—cannot be retrieved.

Express shipping (air freight) goes directly to cargo aircraft—also cannot be accessed.

Action Required

You must wait until the package is delivered. Then contact us to request a return.

When Will My Order Be Shipped?

Orders are processed and shipped within:

➡️ 2–10 business days(This excludes weekends and holidays.)

Shipping Options

We provide two shipping methods:

Standard Shipping (Free)

Fast/Expedited Shipping (Paid)

Standard Shipping (Free)

Delivered door-to-door

Uses ocean freight + local UPS/USPS delivery

Estimated delivery time: 4–6 weeks

No additional fees for standard shipping

All supported countries can use this method

Some custom-made items may have longer production times (see product page)

Important for U.S. Customers

Due to current U.S. import/tariff policy, some products may display a shipping fee at checkout.

Fast Shipping (2–4 Weeks)

Express shipping is handled by:

UPS

EMS

FedEx

DHL

Delivery Speed:

2–4 weeks, sometimes as fast as 7–10 business days.

Customs & Duties

Express shipping does not include import duties or taxes.Buyers are responsible for any customs charges.

Price Calculation

Express shipping costs vary based on:

Order total

Weight

Size

Destination

Carrier fees

Transportation Time

Standard Shipping: 4–6 weeks

Express Shipping: 2–4 weeks

Holiday seasons and extreme weather may delay delivery.

Shipping Services

We use multiple professional logistics companies to ensure safe delivery.

You can track your package using:

https://www.17track.net/en

https://www.ups.com (for UPS shipments)

If tracking doesn’t update, contact customer support.

Shipping Range (Countries We Ship To)

We currently ship to over 50 supported countries, including:

United States, United Kingdom, Germany, Belgium, Netherlands, France, Australia, Denmark, Austria, Italy, Greece, Sweden, Cyprus, Spain, Czech Republic, Saudi Arabia, UAE, Hungary, Romania, Poland, New Zealand, Norway, Finland, Switzerland, Ireland, Portugal, Estonia, Israel, Indonesia, Laos, Lebanon, Philippines, Pakistan, Vietnam, Cambodia, Mongolia, and more.

Who Pays Import Tax and VAT?

Import duties and VAT are the buyer’s responsibility unless stated otherwise.

Large orders may require extra documentation from the buyer for customs clearance.

Important Notice for Europe

For the following countries, please choose Standard Shipping to avoid high import taxes:UK, Belgium, Poland, Spain, Germany, Luxembourg, Austria, Sweden, Hungary

Incorrect Address or Address Change

Please double-check your shipping address before placing the order.

We are not responsible for lost or misdelivered packages due to incorrect addresses.

Address changes may incur UPS/EMS redelivery fees.

If you ask us to change your address after shipping, we will invoice you for the carrier charges.

Lost, Stolen, or Misdelivered Packages

If a package is marked delivered but missing:

Check around the property

Wait 24 hours (often arrives next day)

Contact carrier to request a trace

Traces must be filed within 7 days

If confirmed lost, we will replace your lamp for free.

Failure to Receive Delivery

If the carrier cannot deliver the package:

It may be held temporarily

If returned to us, the return shipping cost is charged by the carrier

To reship, you must pay the return fee + new shipping fee

If you no longer want the item, a refund will be issued minus a 30% restocking fee

You must respond within 30 days of the item being returned.

Shipping Exclusions

We do not ship to the following:

Afghanistan

Armenia

Azerbaijan

India

Iraq

Jordan

Nepal

Oman

Sri Lanka

Turkey

Uzbekistan

Yemen

ALL African countries

ALL South American countries

Remote islands & territories (Guam, Cook Islands, Kiribati, etc.)

If you live in an excluded region and want to order, email us—we can calculate custom shipping.

Transportation Insurance

All orders include shipping insurance.

If your lamp arrives damaged or is lost in transit, we will replace it free of charge.

Contact Us

📞 Mobile: +1 800-998-6566📧 Email: support@rayoralight.com 🏢 Address: 124 City Road, London, United Kingdom, EC1V 2NX

Contact - RAYORA LIGHT - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as received — unused, unworn, with all tags, accessories, and original packaging. A receipt or proof of purchase is required.

Q: Can I cancel an order that is already in transit?

A: Once an order has been shipped and handed over to our logistics partners, it cannot be canceled.

Reason:Products ship directly from our global manufacturing facilities. Once they move into freight containers (sea) or cargo planes (air), they cannot be retrieved.

Action:You must wait until the item is delivered. Once received, you may contact us at:

📧 support@rayoralight.com

Our team will guide you through the return process.

How to Start a Return

To begin a return, contact us at:📧 support@rayoralight.com

We maintain multiple international processing locations to assist global customers. Our support team will provide the correct return address based on your region.

If your return is approved, we will send you:✔ A return address✔ Detailed return instructions

Items sent back without prior approval will not be accepted.

We also maintain several return addresses across North America to simplify the process. Please always contact us first so we can advise the correct return plan for your situation.

Shipping Fees

Shipping fees are non-refundable if the order has already shipped.If the package has not shipped yet, a refund can be issued.

For all return/exchange issues, contact us at:📧 support@rayoralight.com

Return & Exchange Conditions

You are entitled to a full refund or replacement if:

The product arrives damaged due to manufacturing or transport.

The item is unused and falls under the Rayora Light 30-day return policy.

The item was returned to sender undelivered.

The item is not delivered within 90 days.

For these cases, Rayora Light covers all costs, guaranteeing 100% return/refund protection.

If the return is due to personal preference (not damage/quality issues), the customer is responsible for all return shipping costs.

We encourage customers to request additional product details before purchase to ensure satisfaction.

Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately so we can resolve it promptly.

Returns must include:

Product in original condition

All accessories & manuals

Original packaging

Items that required assembly must be returned unassembled

Non-Returnable Items

The following cannot be returned:

Products outside the 30-day window

Orders over $5,000

Customized or made-to-order products

Situations where the product listing clearly explains a non-refundable condition

For non-eligible returns, shipping costs are borne by the customer. We may deduct up to 70% of the item value + service fees based on inspection.

Unregistered / unauthorized return packages will be rejected.

Order Cancellation

You may cancel your order within 12 hours of order confirmation.After that, the order enters processing and cannot be canceled.

Return Process

Step 1: Review our return policy to confirm eligibility.Step 2: Email us at support@rayoralight.com with your return reason.Step 3: We confirm the refund amount you’re eligible for.Step 4: We send return address + instructions.Step 5: Customer ships the item at their own cost and includes the order confirmation in the package.Step 6: Email us your tracking number once shipped.Step 7: We process your refund within 1–3 business days after receiving the returned item.

Exchanges

To exchange an item, return the original item per our policy. Once accepted, you may place a new order for the desired item.

European Union — 14-Day Cooling-Off Period

If your order is shipped into the EU, you may cancel or return the order within 14 days for any reason.The item must be unused, with tags, and in original packaging.

Refunds (If Applicable)

If approved, refunds are issued to your original payment method.Typical bank processing time is 7–14 business days.

For more accurate timing, please contact your bank or card issuer.

Late or Missing Refunds

If you have not received your refund:

Recheck your bank account.

Contact your card company — posting times vary.

Contact your bank — processing delays are common.

If you still don’t see your refund, please contact us through the support email.

Customer Rights

We are committed to ensuring all products meet consumer protection standards.If you believe we have not met legal obligations, please reach out to us.

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Contact - RAYORA LIGHT - Checkout