Revolve Table Lamp

Where is the item located?

We maintain warehouses in both the United States and China.

U.S. Warehouse: Orders within the United States are prioritized, with typical processing and shipping times of 1-3 business days via domestic U.S. logistics.

If an item is temporarily out of stock in the U.S. warehouse, the order will ship from our China warehouse. Estimated processing time is 3-5 business days, with transit time approximately 10-20 business days (depending on destination and customs clearance).

In such cases, we will clearly indicate “Shipped from China Warehouse” during checkout.

Our headquarters are located in the United States, with design and customer service teams operating from there. Our manufacturing facilities and China warehouse are based in China.

We are committed to providing global logistics support through our dual warehouse network to enhance inventory availability and shipping coverage.

What is your lead time?

Most orders are received in 2-4 weeks from order to delivery.

Add a few days for custom orders.

Package preparation time?

After receiving your order request, we usually need 1-3 working days to prepare the package, but some larger items need 3-7 working days to prepare.

I placed an order but I didn't receive a confirmation email, what's going on?

Please check your SPAM folder to see if your confirmation email was sent there.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

I need an item by a certain date!

Though we try our best to accommodate deadlines, we cannot guarantee arrivals by a certain date. As soon as the parcel leaves our doors, it is in full discretion with the courier company to deliver your order timely. We ask that you purchase well ahead of your deadline to avoid any unexpected delays.

We can offer to expedite the shipment with DHL or Fedex. Please obtain a quote from us before you order. many cases, if the order is expedited, it can be received within 7-12 days at the earliest.

If the order did not arrive by a certain date, we cannot refund an order while it is in transit. The order will need to be returned to us in order to process a refund.

How much does shipping cost?

All our packages are free shipping, if you need faster shipping service, please contact our customer service team in advance.

Address / Delivery Issues

In cases where there are issues with the address or delivery, the recipient will be required to help coordinate with the courier on resolving shipment issues. This may also involve the recipient picking up the parcel at the courier’s office. We do our best to Liaise with the courier, but due to varying time zones and different languages, the problem is resolved much more quickly with the recipient’s involvement.

Non Deliveries / Returned Delivery

If a delivery is returned due to issues with the address, or if the recipient is not present for delivery and the parcel is returned to us, there will be a shipment fee to redeliver the parcel – this will be calculated and communicated before re-sending.

If the customer decides that they would like a full refund instead, a refund can be issued only when the returned parcel is received and the original postage costs to send the parcel will be deducted from the purchase price.

United States and Canada

FREE shipping for any order.

Shipping time with UPS. ( Door to door You do not need to pay import duties)

Orders are typically received in 10-25 days Canadian customers/ in 7-20 days American customers from date of order.

Australia and New Zealand

FREE shipping for any order.

Shipping time with China Post Air Parcel 25-50 days or EMS 5-20 days + handling time.

Europe region

United Kingdom, Germany , Belgium , Netherlands , France , Denmark , Austria , Italy , Greece , Sweden , Cyprus , Croatia , Spain , Czech Republic , Hungary , Romania , Poland , Norway , Finland , Croatia , Slovenia , Switzerland , Ireland , Portugal , Estonia

FREE shipping for any order.

Shipping time with Royal Mail Or UPS. (Door to door You do not need to pay import duties）

Orders are typically received in 28-60 days from date of order.

UAE United Arab Emirates / Bahrain /Kuwait (China-Middle East air or sea express line express 10-35 days)

RUSSIA (China-Russia Special Line Express 10-30 days).

Who pays the import Tax and VAT?

In most cases, our parcels pass through customs without VAT payable. However, in certain circumstances especially on larger orders, we may need to provide more information to customs and need to cooperate with buyer to provide paper work. Please be aware that each destination country has different import tax threshold on the value of goods that can be imported into the country before import tax is chargeable. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.

If you belong to the Canada and the United States, we will ship by UPS, Door to door, and you do not need to pay any import duties. (Our freight forwarder will pay your import duties)

This service is limited to selection: standard shipping channels

If it is a European customer, we may choose a suitable express to transport the package to the destination: including but not limited to, China Post, UPS, EMS express or other express, all import duties need to be paid by the buyer

Special attention: Please choose standard shipping channels for Britain, Belgium, Poland, Spain, Germany, Luxembourg, Austria, Sweden, Hungary, otherwise the customs may impose expensive import duties.

Are express options available?

Yes! Express options incur additional fees, please email us with your order and destination, we will then calculate a customized postage cost.

Shipping exclusions :

We do not ship to the following countries / regions:

Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Cambodia, Georgia, India, Indonesia, Hong Kong, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Mongolia, Nepal, Oman, Pakistan, Philippines, Sri Lanka, Tajikistan, Turkey, Turkmenistan, Uzbekistan, Vietnam, Yemen, American Samoa, Cook Island, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Island, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Albania, Bosnia and Herzegovina, Montenegro, Serbia, San Marino.

All African Countries

All South American Countries.

If you are in the above countries, you still want to buy lamps.

Please contact our customer service: info@nexiopick.com , we will calculate the transportation cost for you separately.

Contact us:

Tel: +1(213)270-3284 Email: info@nexiopick.com ADD: 1500 N GRANT ST STE R, Denver CO 80203

Contact - NexioPick - Checkout

Overall, there are roughly 2 situations:1. If it's a product quality issue or shipping damage, we will offer a free return or exchange.2. If it's just that the customer doesn't like our lights (although highly unlikely!) , the customer will need to pay for the return and exchange shipping costs.We are certain that you will adore your nexiopick.com order when it arrives, but if you don't for any reason, please just drop us a quick line via our contact us page or just reply the shipping update emails and we will make it right.

30-Day Return and Exchange Policy:

Eligibility:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Initiating a Return:

To start a return, contact us at info@nexiopick.com.

Return Process:

If your return is accepted, we’ll send you a return shipping address and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Prior to initiating a return, please contact us to discuss the return plan tailored to your situation. We aim to ensure a seamless return experience.

Shipping Costs:

•Non-Refundable:

Shipping costs are non-refundable if we have fulfilled our delivery obligations. Refunds are available if the package is not shipped.

•Customer-Responsible Returns:

If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee should be based on the express company you choose. Reasons include:

- The product does not meet expectations. - The size is too small or too large. - The color does not meet expectations. - Change of mind or no longer needing the product. - Wrong item or quantity ordered. - Not reading the product description thoroughly.

Order Confirmation and Shipping Confirmation:

•Order confirmation will be sent immediately after placing the order.

•Shipping confirmation will be sent within 2-7 days after order confirmation.

If you haven't received these confirmations, please contact us at info@nexiopick.com.

Order Cancellation:

Cancelling orders is only possible within 24hours after order confirmation. After this time, we cannot provide a refund. (Sometimes, if the order hasn't been shipped, we may available to cancel your order, so please contact us if you haven't received the shipment confirmation.)

Partial/Full Refund & Replacement Eligibility:

•Customers are entitled to a refund for returns in the following cases:

- Items different from the description. - The product is damaged due to quality problems or transportation. - Any item not delivered within 90 days.

All of the above are eligible for a full refund and replacement. We bear all costs for the above issues and guarantee 100% return/refund or free replacement.

•We will not issue a refund if any of the following occurs:

- Your order is not delivered due to factors within your control ( e.g. providing an incorrect delivery address or zip code). - You have not provided full proof of damage to the item, full proof is required as follows:

1. Packaging photos: the photos must show the item in the same condition as when you received it, with tags, and in its original packaging. 2. Damage photos: photos of the damaged part of the item. 3. Provide a receipt or proof of purchase. 4. A description of the item's damage due to shipping.

- If the packaging is damaged but the product itself is not damaged.

Non-Refundable Items:

•Products beyond the 30-day return window.

•Purchases over $5,000.

•Customized products.

•Misunderstandings of clearly indicated non-discounted items. In simpler terms, it means that even though it's clear some items are not on sale or not eligible for discounts, customers might still mistakenly believe they should be, causing a pricing misunderstanding.

•For items not eligible for return refunds, you are responsible for return shipping costs. We will deduct up to 70% of the cost + service fee from your refund amount.

Return Policy Steps:

•Step 1: Read our return policy above to determine whether your order qualifies to be refunded/returned.

•Step 2: Submit an inquiry including your reason for return at info@nexiopick.com.

•Step 3: We confirm the refund amount you qualify for depending on your reason for return and items in your order.

•Step 4: We provide the return address and shipment labeling instructions. If you do not follow our instructions, we cannot give you your refund.

•Step 5: You ship the item at your own cost. We do not cover the cost of return shipping or provide pre-paid labels. Please print out your order confirmation email and include it in the returning package.

•Step 6: Notify us via email that you have sent your return and provide us with your tracking number if applicable.

•Step 7: We will process your return within 3-5 business days of receiving your returned items.

•Step 8: If it is shipped from our factory to the destination, you need to return the package to our factory.

If the package is shipped from our warehouse to the destination, you need to return the package to our warehouse, so we need to provide a different return address according to your order.

Refund Process:

If approved, your refund will be processed, and a credit will be applied to your credit card or original payment method within 7-14 business days. For more accurate information, please contact your bank or credit card issuer.

Late or Missing Refunds:

•If you haven’t received a refund yet, first check your bank account again.

•Then contact your credit card company, it may take some time before your refund is officially posted.

•Next, contact your bank. There is often some processing time before a refund is posted.

•If you’ve done all of this and you still have not received your refund yet, please contact us through our contact page.

European Union 14-Day Cooling Off Period:

You have the right to cancel or return your order within 14 days without a justification. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. Receipt or proof of purchase is required.

Contact us:

Tel: +1(213)270-3284 Email: info@nexiopick.com ADD: 1500 N GRANT ST STE R, Denver CO 80203

Contact - NexioPick - Checkout