Retro Game Handheld Console

Our Standard Shipping times are currently averaging 4-15 business days, following a 2-5 day processing time. Please allow extra time during the holiday season. Sometimes products will arrive in separate packages to expedite shipping. Tracking numbers will be provided for your convenience. If you have any questions about your order, please contact us.

We ship worldwide and all orders are trackable via your country's national shipping service (USPS, Royal Mail, Canada Post, Australia Post, New Zealand Post, etc.)

If after 8 weeks you do not receive your item, we will happily reship your item to you at no additional cost as long as you entered the correct information on the checkout page. Please make sure to enter your correct shipping information and that there are no mistakes because we are not responsible for packages that are undeliverable due to an incorrect address entered at checkout. We are also not responsible for packages that are stolen after delivery has been confirmed by the postal carrier.

For International Orders: Please note that we are not responsible for any customs, fees, tariffs, or any other government fees, lost packages in your home country, natural weather events, public holidays, or any other issues. Please check with your home country’s policies in regard to taxes/duties.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at Support@mrone2.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at Support@mrone2.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at Support@mrone2.com .

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