Retro Game Console

All orders are shipped within 48 to 72 hours of you placing the order using DHL eCommerce, USPS or ePacket depending on your location and fastest available service. Typical delivery time frame is between 14 to 21 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.

CUSTOMER RESPONSIBILITY :

Customer is responsible to provide correct address .We "CUTE OBJECTS " are not responsible for any delivery issue caused by customer wrong address .

NO REFUND WILL BE ISSUED IF CUSTOMER DELIVERY FAILED DUE TO ADDRESS ISSUE .

OUR WEBSITE IS DIRECTLY LINKED WITH GOOGLE MAPS AND IT WILL PROVE SUGGESTION TO HELP YOU FIND CORRECT ADDRESS .

DO NOT ADD ANY GOOGLE MAPS OR EXTERNAL LINKS AS SHIPPING ADDRESS .

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IF " CUSTOMER " IS UN SURE ABOUT ADDRESS . PLEASE GOOGLE IT . AND FIND CORRECT ADDRESS . THEN PLACE ORDER .

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How to Track your Order :

our website update tracking every 12 hours , if you are unable to track your order via our website , use link below to track .

https://www.17track.net/en

if your tracking number start with CJ use link below to track

https://cjpacket.com/

Contact - CUTE OBJECTS - Checkout

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at contact@cuteobjects.com . If your return is accepted, we’ll send you return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at contact@cuteobjects.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, please take a picture or video of item along with shipping package, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@cuteobjects.com.

Contact - CUTE OBJECTS - Checkout