RePlank Pro Sample Pack

DO YOU SHIP INTERNATIONALLY?

At this time our standard shipping policies only apply to the Contiguous United States. Please contact us if you have questions about this or require shipment elsewhere.

HOW MUCH DOES SHIPPING COST?

The cost of standard shipping for items purchased ranges from:

Shipping Name

Condition

Cost

Standard Shipping

0.01$- 249.99$

15$

Standard Shipping

250$- Up

Free

Piece of Mind shipping

Tracking + Insurance

20$

*Products that exceed 48" are oversized for shipping purposes. These products have a shipping surcharge that is calculated at checkout and is the responsibility of the buyer. (We still pay the majority of the shipping costs on these products.)

**Special rates will be quoted for bulk / freight orders.**

WHEN WILL I RECEIVE MY ORDER?

Standard - FedEx ground 3 - 5 Day Shipping

If a faster shipping service is required, please contact us.

IMPORTANT NOTE - Orders placed before 12P PST will generally ship same day. Orders placed after 12P PST will generally be processed the NEXT day after an order is placed, excluding weekends.

I PLACED AN ORDER, BUT DIDN’T RECEIVE A CONFIRMATION EMAIL.

Contact Us for additional assistance.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

Please note that O Industries Corporation is unable to change a shipping address once the order has been processed for transit. You may reach out to us (before the order is processed) with a corrected shipping address. Changes to a shipping address cannot be guaranteed.

I NEVER RECEIVED MY ORDER. WHAT DO I DO?

Check the tracking number provided to see if it is still in transit. If it shows "delivered" and you still have not received it, please contact us.

For more information contact us;1930 W 139th St, Gardena, CA 90249☎️ Tel. 310-719-2289 📧 info@oindcorp.com

Contact - O Industries Corporation - Checkout

Here at O Industries Corporation we want our customers to enjoy a positive shopping experience. As part of this experience, we know that on some occasions we will not be able to fulfill all your expectations, so we offer you service returns and refunds that will allow you to continue to enjoy shopping with us.

All returns are handled by email, by sending inquiries to info@oindcorp.com . Email inquiries typically get resolved in 4 - 8 hours, so please be patient as someone will be getting back to you shortly.

Our customers have the right to return any product within 30 days. This term will expire on the 31st day after the product has been ordered by the customer.

Here are the acceptable reasons for initiating a return:

DEFECTIVE PRODUCT OR ORDER

- In the unfortunate event that the product is defective. (Its clearly broken and unusable) - Product received is totally different from the order. (Requested Product A Received Product B) The customer has the right to receive a new product depending of the product availability. In case the product is not available, the customer will be refunded by a Store Credit. ****Photographic evidence must be shown as proof of defect. Please photograph and provide several images of the product issue. Our team will further be able to direct you once those images are received.

PRODUCT DOESN'T FIT YOUR EXPECTATIONS

- The product doesn't work as well as expected. - The customer simply wants a change for another product or to return it These instances above warrant a further review. During the review process our team will carefully look over the issue presented and will quickly respond with either a partial refund or a denial of claim. Please allow 24-48 hours for the review to be processed and our staff will quickly get back to you.

CONDITIONS TO APPLY FOR A CHANGE OR RETURN

- Refund requests will ONLY be accepted by emailing info@oindcorp.com . - Return labels available upon request, and 30% restocking fee will apply upon receipt of the product. - No refund requests will be accepted after 30 days for any reason - Return shipping costs are the customer's responsibility. - Refunds can take between up to 20 days to be reflected on your statement - We'll refund only to the same payment method that the customer used - Refunds or Changes will be executed once we receive the tracking number from the customer as a guarantee of return shipment - Products that were purchased with a coupon code are not eligible for a return or exchange - Items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return. - If a customer requests cancellation after an order has left the warehouse, we will not be able to issue a refund until the customer receives the item and ships it back to us.

CANCELLATION

Please make sure your order is correct before purchasing. Contact our support team within 2 hours after the order was placed and we will gladly update your order. Unfortunately, we can't cancel any orders after they have been shipped out due to strict policies of our suppliers.

For more information contact us;1930 W 139th St, Gardena, CA 90249☎️ Tel. 310-719-2289 📧 info@oindcorp.com

Contact - O Industries Corporation - Checkout